Case Routing . CRM . Dynamics 365
Setting Up Office 365 Connector for Mail Flow
Daniel Burla

How Case Routing Works in Dynamics 365

Customer service is very important in every organization because there is always a need to attend to inquiries and resolve issues relating to customers. In Dynamics 365, we have a case entity, whereby a new case is created for every customer with a unique ID assigned to each case and all actions taken on the case, such as phone calls and emails, are tracked and saved. [+]

CRM . Discrete Manufacturing . Dynamics 365 . Dynamics 365 Operations
Daniel Burla

Basic Set Up For Discrete Manufacturing in Dynamics 365 For Operation (Part 1)

In sequential order of Manufacturing scope (a process that is also known as the production life cycle), we have Discrete Manufacturing, Lean Manufacturing, Process, the Manufacturing Execution features (once known as shop floor control), and Master Planning. Additionally, we also have Mixed mode planning. It combines discrete, process, and lean sourcing and you can model your supply chain based on the material flow. [+]

Audits . CRM . Dynamics 365
Office 365 Security: 6 Genuine Concerns
Daniel Burla

Carrying Out Audits in Dynamics 365

Auditing is a very important aspect of an organization’s financial and management control system. It measures the level of compliance, as well as the security considerations associated with using a specific application in the organization.  [+]

End of Advisor Program . Office 365 . resell Office 365
What is Office 365 Secure Score? (And How to Use it)
Simon Langlois

What is Office 365 Secure Score? (And How to Use it)

Office 365 Secure Score is a security analytics tool that gives better visibility of your security configuration and the security features available. It applies a numerical score to custom security that outlines the action that can be taken to improve that configuration and can improve the security posture of an organisation and lessen the chances of being hacked or suffering from a data breach. [+]

Application Development . CRM . Dynamics 365
Daniel Burla

Rapid Application Development on Dynamics 365

Business applications typically model and track connections between various types of business data (people, places, processes, and things). To meet requirements for business applications, as a developer, I need to have a framework that provides the agility and flexibility to rapidly adapt to changes and get user acceptance and adoption. [+]

Business Process Flow . CRM . Dynamics 365
CRM Online for SMBs
Daniel Burla

How to Set Performing Business Process Flow in Dynamics 365?

After the release of Dynamics CRM 2013, Microsoft introduced a new type of process: Business Process Flows. The business process flow in Dynamics 365 provides a simple and intuitive user interface introduced at the top of the CRM form to guide the user through pre-defined processes using stages and steps. [+]

CSP Program . End of Advisor Program . Office 365
How to Use DLP Office 365
Nicolas Bouchard

How to Use Data Loss Prevention in Office 365

Data Loss Prevention helps businesses follow industry regulations and protect sensitive information. It also prevents inadvertent disclosure. Sensitive information that you need to prevent leaking outside your organization includes financial data, such as credit card numbers, social security numbers, or health records. With a DLP policy, you can identify, track, and protect sensitive information across Office 365. [+]

CRM . Dynamics 365 . Operation
Managing Tools for Office 365 Experts
Daniel Burla

Development changed in Dynamics 365 for Operation

Microsoft Dynamics 365 Operations and Microsoft Dynamics AX 2012 R2-R3 aren’t very different in terms of functionality. However, the implementation approach is very different. Today, I will show you how we need to prepare and what we need to know for development in Dynamics 365 for Operation. [+]

Dynamics 365 . Dynamics CRM . On Premise
Daniel Burla

The Must Know Of Transition to Dynamics 365 on Premise

There comes a time when new things must replace the old. This is exactly what is happening to Dynamics CRM as it is gradually fading out and being replaced by Dynamics 365. Dynamics 365 is the latest offering from Microsoft which offers the best of CRM and ERP solutions in a single package.  [+]

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