CSP Program . End of Advisor Program . FAQ
Jason Brown

8 Frequently Asked Questions about reselling Office 365 with SherWeb

The cloud market constantly evolves and, as a reseller, it’s up to you to follow the trends. While not all innovations are made to last, some are set for immediate success and will be a big hit with your customers. By making sure you’re in the right partner network, you guarantee your business will stay afloat and you’ll grab a larger part of the market. Look at Office 365. In less than 5 years, this Microsoft SaaS solution has become the productivity suite that everyone wants to use. Following its success, Microsoft started authorizing resellers to offer Office 365 to their customers through two programs: Microsoft Open and Microsoft Advisor.

There’s a new program out there that offers resellers a chance to make more money and have more independence reselling Office 365. It’s called the Microsoft Cloud Solution Provider (CSP) program. SherWeb has partnered with Microsoft through the CSP to help you tap into this great market to resell Office 365. You probably have some questions about how the program works. Here’s a list of FAQs that should help you out.


8 Frequently Asked Questions about Reselling O365 with SherWeb

Why is reselling Office 365 with SherWeb such a golden opportunity?

The Microsoft CSP program is a catalyst for resellers. If you’ve been trying to resell Office 365 through the usual Microsoft Open and Microsoft Advisor programs, you might have noticed how difficult it is to control the customer relationship. You might have felt frustrated because you couldn’t offer flexible billing or package Office 365 with your own solutions. This is no longer a problem. The CSP program offers more flexibility when it comes to packaging Office 365 with your other offers. And, you can bill your customers any way you want.

Who owns the customer relationship?

You do. Offering Office 365 through the CSP program means the customer relationship is yours to manage. There’s no middleman. You take care of the billing and support and you won’t have to deal with Microsoft. Your customer knows you and deals only with you. If you prefer, SherWeb can support your clients. Our name will appear in your business dealings only if you want it to.

What is the provisioning process?

Provisioning is made easy through our Cumulus web portal. You can add any solution for the same customer and enter the number of seats and resources you want, all with the click of one button! Office 365 is automatically provisioned for your client by Microsoft from our Cumulus portal, thanks to a special integration feature built by our developers. No need for multiple accounts.

Can I bundle other products within my Office 365 offer?

You can bundle Office 365 with other solutions from SherWeb or Microsoft. For example, you can add Online Backup and McAfee Email Encryption with your Office 365 offer for a customer in Cumulus. Microsoft has a multi-channel management tool which allows you to add their Project Online or CRM Dynamics for the same customer.

Will I still be recognized by Microsoft when I sell Office 365 through SherWeb?

If you already have an MPN ID (Microsoft Partner Network ID) because you’ve sold Microsoft products through other programs, you just need to fill in the related field during the customer provisioning. Once that’s done, you can start to benefit from the CSP program right away.

Can I bring my customers from the O365 advisory model to this new program?

Yes. If you have Office 365 customers in other Microsoft reseller programs, such as Open and Advisor, we can offer you a seamless transfer thanks to a new multi-channel feature. No need to create a new tenant or do a full migration for each conversion. The process is so streamlined, the end user won’t even notice. Forget about downtime. What your client will get is SherWeb’s support and expertise immediately after the transfer.

What are the plans and pricing?

Because you have the freedom to bundle Office 365 with other solutions, you set the prices with the margins you want. SherWeb offers exactly the same SKUs as Microsoft so you can decide which plans and how many seats you want to sell.

Can I be a certified CSP partner with Microsoft too?

Microsoft limits the number of CSP partners allowed in the program. To be eligible, the authorized Cloud Solution Provider must have a track record of providing technical support 24/7/365 so it can handle all O365-related requests from customers. You’ll also have to provide regular monthly billing to your customers and must be enrolled in at least one Gold Productivity competency from Microsoft. The CSP partner must also sell a minimum of 5000 new seats each year. That’s why SherWeb is here to help resellers like you.

Are you looking for the right way to make money with Office 365? Are you still unsure which cloud vendor will provide the best reseller program? Download the battle card below for more information on SherWeb’s and Microsoft’s partner programs.

SherWeb or Microsoft for O365?

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Jason Brown

About Jason Brown

Jason, Vice-president-Product, is responsible for SherWeb’s multitude of products offered. Jason is a Product and Marketing Executive with 15+ years of experience in the SMB online services industry. With a BA, Business Marketing from Griffith University, Australia, he offers an extensive background in all aspects of Product, Marketing and IT operations management.


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