Picture this: You got a job as a system administrator in a small business with a promising future. So far so good, right? Not so fast. As the company’s go-to guy for all things IT, you’re faced with the biggest challenge of your career, which is to pick up the pieces of a faltering Exchange email infrastructure that was obviously thrown together by non-experts.

And here’s the kicker: You possess little to no Exchange experience. With that in mind, you have two options: Rebuild the entire infrastructure and upgrade to a more recent version of Exchange or move your email solution to the dreaded cloud.

Does this scenario sound familiar to you? If so, then you have probably weighed the pros and cons of the hosted model. Odds are, after perusing the Web and asking your fellow IT experts on online communities, you found more cons than pros.

However, you should know that most of these so-called downsides are nothing but misconceptions and that teaming up with a cloud hosting provider remains the safest, most cost-effective and time-saving solution for your organization.

Don’t believe us? Here are some facts that will change your mind…

Myth #1: Cloud migrations can easily go wrong.

Why it’s not true: Most well-established cloud hosting providers employ a dedicated team of experts and highly qualified technicians who do nothing but migrations, day in, day out; they’ve been through every type of migration possible, so it’s safe to say they know what they’re doing.

They also use proven methods and processes that enable them to smoothly transfer data from virtually any platform, from IBM Lotus Notes to GroupWize.

Myth #2: Hosters are not liable for problems like loss of data; they’ll just blame Microsoft or whoever they get their solutions from.

Why it’s not true: Look at it this way: when a hosted services provider such as SherWeb works in close collaboration with a manufacturer (in our case, Microsoft), they can communicate directly with that company, be proactive and anticipate the problems instead of just being in reaction mode.

Plus, like any other business, hosters have a moral and legal responsibility towards their customers and have to take action when something goes wrong.

In that respect, things are no different in the cloud than on Earth…

Myth #3: I hate the fact that if I migrate to the cloud, I wouldn’t be in control of my data.

Why it’s not true: Who said you wouldn’t be in control? In the cloud, you get 24/7 access to your emails, files, services and user accounts via Outlook Web App or your web-based service management portal, for example.

But a good hosting provider like SherWeb will give you a little something extra: customized service to meet your specific needs.

Myth #4: In case of outage, if I run an in-house solution I can still maintain an internal email service, which is not the case in the cloud.

Kind of true, but…: When downtime strikes, it’s true that you can still operate an in-house email solution… but that could take a while to set up.

At least with SherWeb, you have seasoned system administrators working on quickly fixing the problem for you; our 99.999% SLA guarantees that you’ll be back up and running in no time.

Myth #5: Hosting providers have horrible customer service.

Why it’s not true: We hate to break it to you, but if you’ve encountered mediocre customer service in the cloud, then you just have been dealing with the wrong hoster.

SherWeb offers 24/7/365 support to ALL its customers and uses a system called the Net Promoter Score, which ensures that the feedback we receive is turned into concrete actions to improve our service.

So, still not convinced about making the move to the cloud? We certainly hope not, because then you’d be missing out on an opportunity to avoid many hassles and headaches. Now that’s something to be afraid of.



Written by JP Mercier Employee @ SherWeb

JP is SherWeb’s community manager. He has been working for IT companies since 2010, in both the software and cloud computing industry. JP has a degree in communication and specializes in online marketing. As a good Canadian, he is (overly) polite and loves hockey.