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Chicago MSP Cites Partner Portal for 20% Revenue Increase

Partner

Edward Technology

Industry

IT Consulting

Solution

Office 365

Errol Janusz makes no bones about it. SherWeb’s partner portal played a key role in helping him orchestrate a rapid turnaround for one of his major clients. And he can’t ignore the overall benefit: a 20% increase in revenue for cloud services.

Janusz is the president and founder of Edward Technology, a Chicago-based Managed Service Provider. The four-person company provides IT consulting and support to about 45 clients in the greater Chicago area.

Janusz said when half of the 48-person law firm decided to jump ship, the partners and staff were literally put out on the street. He had to come up with a good plan and fast.

Client Needed Fast Solution

Janusz said because the new law firm suddenly found itself with no email service, it needed a fast solution to show its clients the new practice was stable.

Edward Technology, which has been a SherWeb partner for about two years, also sells Office 365 and other solutions such as antivirus security, firewalls, backups and encryption. One-third of the company’s clients are law firms, health care professionals and accounting firms which must meet rigorous compliance standards.

Janusz said he first learned about SherWeb’s Hosted Exchange services while shopping around for email services several years ago.

Client Switches from Yahoo Email

Janusz recalled another situation when he was able to convince a client to switch from Yahoo email to Office 365. Six months earlier, he had helped this client rebuild its business after a huge storm ripped the roof off his office building and left everything covered in about 18 inches of water.

Old School Approach to Technical Support

Edward Technology provides both off-site and on-premises support, which might be considered a tall order for a four-person company. However, Janusz said it’s all a question of good organization.

So what does Edward Technology like most about working with SherWeb? He keeps coming back to the partner portal.

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