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Transforming Business with Office 365

Partner

SureTech

Industry

Managed IT Services

# Employees

14

Solution

Office 365

Office 365 bundles boost SureTech revenue by 21 percent

SureTech is riding the Office 365 wave by teaming up with SherWeb, an Indirect Partner (2-Tier) in Microsoft’s Cloud Solution Provider (CSP) program. Building on its success with other managed and hosted services, SureTech has added Office 365 to its portfolio of cloud services. New billing capabilities under the CSP enable SureTech to bundle Office 365 subscriptions with its other core offerings like PCs and MACs. The result? Customers have access to a one-stop shop that includes managed services. These new bundles have helped SureTech to increase revenue.

About SureTech

The New York-based company offers critical IT services to its clients. These include on-site management of networks, servers and workstations, virtual desktops, cloud computing, datacenters and data backup. The company also offers custom web and interactive applications, office communication tools and 24/7 support. SureTech specializes in customized workflow solutions tailored to its clients’ IT resources, needs and budgets. They have successfully bundled, branded and trademarked added value into their core product, SureOfficeTM.

Catching the Office 365 Wave

Dana Molina, VP of Sales and Operations for SureTech, said customers began asking last year if they could subscribe to Microsoft Office 365 along with other SureTech services. SureTech currently offers centralized monthly billing, local support and a simple ordering model that lets customers configure the precise service combination they need.

Painful Challenges with Ingram Micro

SureTech’s first thought was to contact Ingram Micro, their existing distributor for Office 365. However, they soon found some pain points that made managing the project difficult and frustrating.

First, they had problems with the Ingram Micro portal.

The provisioning process didn’t seem to be fully automated either. Molina said they often had to wait hours before they could access their clients’ Office 365 services.

Molina said SureTech could have lived with the portal problems, but the fact that Ingram Micro would only accept one contact point at SureTech was the straw that broke the camel’s back.

Accounts Transferred in One Day

SureTech was already selling Hosted Exchange services as a SherWeb partner. The company knew that SherWeb was also one of the leading Indirect (2-Tier) Microsoft Cloud Solution Providers. In the short term, SureTech needed a solution to transfer its existing Ingram Micro accounts to SherWeb without affecting its own customers. Using SherWeb’s integrated process with the multichannel feature enabled SureTech to consolidate its Office 365 business under one partner account.

Using SherWeb’s portal enabled SureTech to transfer each account in less than an hour. In the end, all accounts were transferred in a single day.

Easy Bundling

SureTech sells standard Office 365 subscriptions but also specializes in combining Office 365 with its SureDesk™ hosted desktop and integrated PC management and HelpDesk user support. Its most popular package combines a customized professional hosted computer with Office 365 Business Premium applications. After all, most employees requiring a PC also need email and Office Apps. Microsoft requires enterprise licenses to run MS Office on hosted desktops. Molina said the beauty of partnering with SherWeb is rather than using the traditional SPLA, SureTech can now provision ProPlus licenses for desktop customers and have one partner for all its Microsoft Office licenses.

Give SMBs Power of Choice

SureTech has discovered that its Office 365 sweet spot is organizations with 1 to 200 employees. These companies have many mobile workers who spend a lot of time collaborating remotely with their colleagues.

Adding Office 365 to its portfolio helped SureTech win an important contract with a New York City real estate broker.

Reduced Customer Response Time

Molina said having access to SherWeb’s support department had a tremendous impact on SureTech’s productivity with Office 365.

SureTech is also using SherWeb’s migration services for its clients.

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