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SherWeb’s support vs. Managed Services

SUPPORT FEATURE ALL SHERWEB CUSTOMERS MANAGED SERVICES
DIRECT ACCESS TO CLOUD SPECIALISTS
Dedicated and certified experts working on your behalf
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ACCESS TO A SOLUTIONS ARCHITECT
Expert help to build the ideal infrastructure
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24/7/365 LIVE SUPPORT
Phone, email & chat support; 40-second average response time by phone
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MIGRATION SUPPORT
Full support, whether you’re migrating from on-premises or a competitor, a physical or already virtualized environment
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LAUNCH ASSISTANCE
We’ll help you get started on the right foot
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SCALING ADVICE
Advice on how to optimize our cloud’s agility while maintaining security best practices
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BASIC HEALTH MONITORING
Full system health tracking and maintenance so that you can focus on your business
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COMPLETE INFRASTRUCTURE SETUP
Let our team handle the initial setup, quickly and competently
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OPERATING SYSTEM CONFIGURATION
Get the right Linux or Windows server for the job. Includes basic configuration and hardening.
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SECURITY UPDATES
Stay ahead of security issues; we’ll always keep you up to date.
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BACKUP CONFIGURATION
Avoid total disaster or everyday mishaps with the right backup policy.
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RECOVERY TESTING
Make disaster recovery more than a theory with a practical test of your procedures.
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ACTIVE HEALTH MONITORING
Rely on our proactive measures to see problems before they happen. Have more time to react.
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PERFORMANCE EVALUATION
If bad performance is costing you sales, we’ll help you diagnose the weak link in your IT systems.
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SOFTWARE INSTALLATION & CONFIGURATION
Get today’s most popular software, installed and configured according to best practices.
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SOFTWARE UPDATES
Our team will keep your software secure and up to date.
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VIRUS PROTECTION
Keep your server clean with complete virus protection.
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WEB SERVERS

Windows logo

Microsoft IIS

  • Microsoft IIS 7, Microsoft IIS 8
Apache logo

Apache

  • Apache 1.2, Apache 2.4
  •   
NGINX logo

NGINX

  • Nginx 1.6

DATABASES

MS SQL Logo

Microsoft SQL Server

  • 2012/2014
MySQL logo

MySQL

  • 5.1, 5.5, 6.0
  •   
MongoDB logo

MongoDB

  • Current version

OTHER SOFTWARE

MEMCached logo

Memcached

  • Current version
Varnish logo

Varnish

  • Current version
RSync logo

Rsync

  • All versions
iptables logo

iptables

  • All versions
Windows logo

Windows Firewall

  • Current version
vsftpd logo

vsftpd

  • Current version

Need a specific operating system or configuration?Talk to us. We’ll make it happen!

Catherine Castonguay Senior Account Executive

Need more information?

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