Hosted Microsoft CRM 4.0

	Professional	Advanced	Enterprise
1-2 users	-	3 hours
3-5 users	1 hour*	5 hours
6-10 users		10 hours
11-19 users		20 hours
20+ users	Custom

A qualified level 1 technician will assist you with general issues or inquiries.

• Basic “how-to” questions
• User creation, deletion and modification
• Security setup
• Assigning users to specific groups
• Administration and settings within the application
• Migration of contact attributes from Outlook to Microsoft Dynamics CRM 4.0

	Professional	Advanced	Enterprise
1-2 users	-	1 hour	3 hours
3-5 users		2 hours	5 hours
6-10 users		4 hours	10 hours
11-19 users		8 hours	20 hours
20+ users	Custom

A skilled level 2 technician will assist you with issues related to:

• The application of service packs for MS Dynamics CRM as per Microsoft releases
• Advanced migration with Data Migration Manager (DMM)
• Operational Errors
• Standard error message
• Feature malfunction
• Data correction

	Professional	Advanced	Enterprise
1-2 users	-	-	1 hour
3-5 users			2 hours
6-10 users			4 hours
11-19 users			8 hours
20+ users	Custom

An experienced level 3 technician will assist you with issues that comprise of changes and additions to code and related documentation.

• Customizations to the existing modules
• Process and configuration changes
• Definition of new workflows
• New report generation
• Custom field addition
• Integration with other applications/systems/services
• Troubleshooting requiring deeper investigation after level 2 escalation