Hosted Microsoft CRM 4.0 - Customer Service

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Hosted CRM will help your customer service team create, update and resolve cases with confidence and professionalism.

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Accounts

  • Enhance productivity by accessing to customer data through a single application
  • Improve first-call resolution by delivering quick and precise service with an at-a-glance view of customer information
  • Manage cases across multiple channels, including phone, email, and in-person
  • Keep track of your priorities by labeling cases by level of importance

Scheduling

  • Get instant and real-time information on the number of issues being resolved
  • Know how many and which representatives are involved with specific issues
  • Get a centralized view of your team's calendars for easy scheduling
  • Keep track of your team's performances by identifying who's asking for support and how long it takes to respond to them

Workflow

  • Standardize support activities with automated routing, queuing, and escalation
  • Automatically assign cases to specific agents
  • Improve team collaboration by synchronizing CRM with Outlook

Analytics

  • Monitor processes with dashboards and scorecards
  • Use historical and predictive analytics to raise customer satisfaction
  • Track and measure service performance

Mobility

  • Access, send, and share data via any web-enabled device
  • Optimize communication between field service and office staff
  • Deliver schedules, appointment notifications, and alerts through mobile devices
  • Professional Plan

    • 5 Gb storage
    • Online access only
    • Level 1 support
    $ 29 .95
    / month per user
  • Advanced Plan

    • 20 Gb storage per organization
    • Online & offline access
    • Email router
    • Level 1 and 2 support included
    $ 44 .95
    / month per user
  • Enterprise Plan

    • 40 Gb storage per organization
    • Online & offline access
    • Email router
    • Level 1, 2, 3 support included
    $ 79 .95
    / month per user

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