Why do you offer only one Hosted Exchange plan and at one price?
SherWeb focuses only on one Hosted Exchange package. By doing so we are able to cut our overhead costs and therefore allow you to have much more for less. We try to make Exchange hosting as simple as possible by offering one complete all inclusive plan that will meet all your needs at an incredible price.
- Are there any hidden fees?
There are absolutely NO hidden fees. Pricing for Hosted Exchange is $8.95/user per month plus any optional services such as BlackBerry hosting or Archiving services.
- Is there a minimum number of users I need to sign up for?
There are no minimum number of users you need to sign up for. You can sign up for as little as 1 user for only $8.95/month.
- Will you increase the price once I’m actively using and dependent on the service?
Absolutely not. Historically, the cost per user for hosted messaging solutions has remained steady or even declined while the breadth of features, benefits and capabilities continues to increase and improve. Business-class messaging will continue to be a critical tool for your employee’s efficiency and effectiveness and you will have a predictable, monthly cost.
- I’ve heard response times and download times for e-mail and attachments in a hosted environment are quite slow?
With a modern broadband connection, most customers have more than enough connectivity speed to never notice a difference between a messaging solution they manage themselves and one that is hosted. There is more than enough speed in a DSL, Cable or a dedicated Internet line. More importantly, if you have any mobile employees, they can access the messaging solution through any broadband connection, regardless of location, and don’t need to struggle with firewalls that can significantly slow access.
- Won’t I have more control with an Exchange in-house solution?
You retain the key control to manage and customize your messaging solution. While we assume responsibility for many of the overwhelming day-to-day administrative functions like operating system administration, patching, performance tuning and optimization, security hardening, anti-virus, anti-SPAM, data backup and archiving, our customers use simple online administrative tools and consoles to control user accounts, manage quotas, create mailing lists and manage folders. As a result, you retain control of the critical business components of the messaging solution while we focus on the underlying operations.
- I’m concerned about data privacy and security. Won’t I be able to better protect my messaging solution by keeping it in house?
Data privacy and security is a very serious topic. We approach this issue from three directions. They are:
- Anti-Virus and Anti-SPAM Solutions – Viruses, worms and the impact of spam can all have significant and catastrophic impacts on not only e-mail data, but also a company’s entire information technology system. We use core Microsoft Exchange anti-SPAM capabilities and the advanced Barracuda anti-spam/anti-virus. Every message is scanned for viruses both inbound and outbound, and the servers and stored documents are also scanned.
- Backup and Disaster Recovery – Our messaging solution, including all of our customers’ data, is backed up incrementally every night and completely every week.
- Data Privacy – Every customer’s data source is protected from outside access through a robust security, intrusion detection and firewall solution. Every customer’s data is logically segregated and protected from other customers to prevent inappropriate data access.
- I can’t afford to lose my critical business data and am subject to compliance and regulatory requirements for retention. Can you help my compliance?
Obviously regulatory compliance is a complex issue, but we strongly believe that our business-class messaging solution provides a number of features that will feed into your compliance obligations for data retention and
archiving. Our messaging solution, including all of our customers’ data, is backed up incrementally every night and completely every week. We encourage all of our customers to incorporate the specific features of our offering into their overall compliance strategy.
- My current solution is free or less expensive. Why would I spend more just for e-mail?
Today, messaging solutions, including e-mail, are a critical component of business. Loss of communications and messaging capability can translate to lost revenue, lost customers, and inability to perform work, and at minimum idle and unproductive employees. E-mail is never free, because the cost of downtime for a ‘good enough’ solution can be crippling.
Further, our business-class messaging solution offers far more than just e-mail. It includes:
- Contact lists that all employees can view, share and edit, regardless of location;
- The ability for employees to schedule meetings, events and resources by viewing every other employee’s current schedules and commitments;
- Shared folders and document repositories that all employees can access regardless of location;
- Blackberry and Microsoft ActiveSync mobile solutions that enable employees to access mail, calendars, contacts and tasks wherever they are;
- Advanced anti-SPAM and anti-Virus protection to eliminate the annoyance of unwanted e-mails and the risk of downtime;
- Comprehensive archiving and backup solutions to protect critical business e-mails, contacts and data;
So while business-class messaging does cost $8.95/month /user, the value in terms of employee productivity, efficiency and effectiveness far outweighs the predictable monthly cost.
- What happens if something goes wrong? I’m worried about customer service and timely follow-ups. My business can’t survive without email!
One of the benefits of our Hosted business-class messaging solution is that we understand you need access to your e-mail 24 hours a day, 365 days a year. We are commited to bringing you the best
technical support you can get in this industry.
- This sounds technical and hard. How easy is it to use, really?
We have focused on making our hosted Exchange business-class messaging solution as simple and as easy to use as possible for everyone in your organization, including end users and administrators.
For Users - If you don’t already use Microsoft Outlook 2007, every end user will receive a copy of this software for use on their desktop. This product is simple to install and provides clear wizards for configuring the software to access all of the rich features offered in the solution, including shared calendars, document folders and global address lists.
For Administrators – Our administrative console provides a simple interface to set up e-mail accounts, create and manage global address lists and manage quotas and business rules. If your administrator ever has any questions about the tool set, they can access our online knowledge base for quick answers or call customer support to get more detailed instructions.
- What will my experience be like from when I sign up? How long will it take for me to begin using the system?
Once you complete the sign-up process, you will receive an e-mail that provides detailed, step-by-step instructions on how to configure end user clients to use the new messaging capabilities as well as instructions on how to create and administer your e-mail boxes. These e-mails will include all of the information you need to login, set up users, set up quotas, and begin using the platform. At most, you should expect a 1-2 hour delay to ensure that your new e-mail solution has been registered on the Internet, but typically this occurs much quicker.
- How can I sign up?
Signing up is easy and takes only a few minutes. All you need to do is to complete the
order form located on our Website. Also feel free to give us a call at 1-888-567-6610 from 8:00 AM to 5:00 PM Mondays through Fridays Eastern Standard Time. You can also chat with a sales representative by clicking on the chat button located on the upper right hand corner of our Website.
