10 Frequently Asked Questions About Sherweb Cloud PBX

Are you searching for a business phone solution? Don’t look any further! Sherweb Cloud PBX is your best hosted VoIP platform, with low initial costs and no hardware or software to maintain. Here are 10 frequently asked questions about Sherweb Cloud PBX.

Question #1: Can we activate more that one IP Phone per plan?

Answer: The Sherweb Cloud PBX platform is structured in a way that an extension is attached to either a Standard or Premium plan. By default, we can link one IP Phone per extension. This IP Phone will get automatically provisioned if provided by Sherweb or if it’s a compatible IP Phone (from Polycom VVX, Grandstream or Yealink vendors). On each extension (Standard or Premium), you can activate an unlimited number of iOS/Android Softphones and WebRTC Clients. When the IP Phone rings, the Softphones and WebRTC Clients will also ring simultaneously. You can also configure Call Forwarding and Follow-Me at the extension level.

Question #2: How long do the call detail reports remain available in the platform?

Answer: Call detail reports (CDR) are stored in live format for 60 days approximately. After that period, the CDRs are archived in .CSV format and you can request for them by opening a support ticket with Sherweb.

Question #3: Does Sherweb Cloud PBX include fax service ?

Answer: Our solution includes Fax to email and Email to fax capabilities, so there’s no more need for an obsolete fax machine. In case your customer wants to keep it, we do support terminal adapters (ATA). To activate the fax service, you will need a PBX extension (either a standard extension or a Premium plan), then Sherweb Cloud PBX will be able to route the incoming fax to your client’s fax machine and vice versa.

Question #4: Does Sherweb Cloud PBX support multiple-site registration?

Answer: Yes. With one user extension, you can have an IP Phone and you can register as many iOS or Android softphone devices. All the devices are registered together, so when the extension rings, every connected device also rings.

Question #5: Does Sherweb Cloud PBX support off-site transfer?

Answer: Absolutely, we can transfer a call to an external number via the IVR (Automated Attendant). Also, a user can transfer an ongoing call to an external number using the same process used for redirecting a call to an internal extension. Finally, a user can set automatic transfer from their IP phone to an external number.

Question #6: Does Sherweb Cloud PBX support video call?

Answer: Absolutely, if you have an IP Phone supporting video call you can do so, and our softphone supports video call.

Want to learn more about Sherweb Cloud PBX? Watch the complete launch webinar here:

https://youtu.be/q5ca8uxg4Ts

Question #7: Does Sherweb Cloud PBX include a mobile app?

Answer: Yes, Sherweb has it own mobile softphone app. It runs on iOS and Android devices and can be downloaded from the App Store and Google Play. Sherweb also has  a WebRTC Client that can be run anywhere from any PC Web Browser.

Question #8: Do you charge any fee to port my existing phone number to Sherweb Cloud PBX?

Answer: No, the phone number porting is free.

Question #9: Are there any bandwidth requirements for Sherweb Cloud PBX?

A: A VoIP call uses about 100 kbps, which is very little bandwidth. As long as you have Quality of Service (QoS) enabled on your network, you won’t have to deal with any bandwidth limitation.

Question #10: How can you guarantee voice quality for Sherweb Cloud PBX?

A: Sherweb is dealing with a chain of US & Canadian telephony carriers that have multiple data centers. We always route the call to your closest telephony data center. Also, we provide a network assessment guide, and we can assist you in the assessment process. Our guide is a checklist of tests to make to confirm your client’s infrastructure can support the VoIP from Sherweb. For instance, we advise you on properly setting up the QoS, or choosing between keeping an existing router and getting a new one. Note that Sherweb will help you with the onboarding process every step of the way.