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Author : Mathieu Pipe-Rondeau
Maybe you’re like me and have never heard of the Microsoft Business Center. Or maybe you know it by its old name, the Microsoft Volume Licensing Center. The MPSA License Program has been around since 2014. As it turns out, it works though the business center for customers of the Microsoft Products and Services Agreement […]
Do you ever wish you could monitor every activity in your inbox and intercept security threats? That would certainly be wonderful, but as a business owner, you're busy enough as it is. You barely have enough time for your main responsibilities, so how can you be expected to stay on top of security, too?Fortunately, you can with Office Protect's Mailbox Audit Logs Always On setting. This allows you to keep a close eye on all important mailbox activities without having to do so manually.
Legacy phone infrastructure is known for being temperamental and complex. Unfortunately, many MSPs have had to learn this the hard way. And it’s also the reason many customers are hesitant to make major changes to their telecom setup. That’s why migrating them to a SIP trunk is a relatively painless way to give them some […]
Business transformation is one of just a few trends that will impact organizations for years, and possibly even decades to come. According to ZDNet, 70% of firms either are in the process of digital transformation or have a plan in place to start soon. If you are looking to enhance your reseller business and become a Managed Service Provider (MSP), transformation is […]
SherWeb is committed to helping its partners succeed. One way we accomplish this is by sharing our marketing expertise, assisting partners in bolstering their brand awareness and digital reach in order to grow their business. We also try to lead by example, practicing what we preach by focusing on our own digital marketing efforts through […]
As a Managed Service Provider (MSP), the opportunities arising from your customer’s move to cloud services are huge. Your customers know the business and economic benefits of the cloud and are ready to switch their spending from legacy, on-premises systems to cloud services. Yet, while the cloud appears simple at a surface level, marketing, selling, […]
VoIP, or Voice over Internet Protocol, is a technology that enables you to make and receive calls over the internet. A good and well-known example of a VoIP application is Skype, which allows users to make calls to local and international telephone numbers using the internet protocol (IP). While the technology has been around for […]
There was a time when companies would put out advertising and reward their customers for referrals and that was enough to bring in new leads. This is no longer the case. In today’s online world, the business landscape is highly competitive. To stay ahead of the game, businesses, including Managed Service Providers (MSPs), are required […]
Recent statistics show that IT professionals across a number of industries are housing their data and business applications in the cloud. Microsoft is revolutionizing this need by offering a complete, intelligent solution that gives organizations the mobility, security, and productivity they need to thrive. That’s why 80% of Fortune 500 companies are currently operating on […]
Today’s businesses are highly competitive and can’t survive if they don’t operate efficiently. That’s why professional service automation (PSA) software such as Autotask are growing in popularity: they enable companies to automate their tasks so they can work more productively. Autotask is a leading PSA software company that allows businesses to automate their billing, making […]
We get it—managed service providers (MSPs) don’t have time for marketing. Your average business day is mostly spent monitoring IT services and supporting clients, both virtually and on site. You communicate your value through your product offerings and service excellence, not through your social media accounts or email newsletters. But did you know that SherWeb […]
You’re probably familiar with multi-factor authentication (MFA) at this point. Many things that you log into require it if you choose to not remain signed in—your bank account, your Microsoft account, and more. You may find this a bit annoying; you know that it’s you who’s trying to access your account, after all. And what […]
Healthcare is in the midst of an IT explosion. Big Data, telemedicine, and AI are all changing how patients receive care. This has made the healthcare industry a very lucrative market for cloud service providers to pursue. It can be difficult to break into though. You need to understand the unique challenges of that industry […]
When it comes to modern business operations, there’s arguably no topic more controversial than the efficiency of cloud computing. It has moved well beyond its infancy and has cemented its position in organizational infrastructure: one that will become a $258 billion industry in 2019. However, one of the most important decisions that managed service providers […]
Your customers, no matter what line of business they are in, are quickly making the move to the cloud. It’s not merely a trend, it’s the way that business is being done today. A recent IDG study found that 89% of enterprises are planning to, or have already adopted a cloud first strategy. This represents […]
The most important part of any business relationship is trust. For many of your customers, their size often means they lack substantial internal resources, requiring them to trust key advisors to help them run their business. This includes lawyers, accountants, or an IT team. For Managed Service Providers (MSP), the ability to build trust is […]
If there’s one tool you need to keep your business running smoothly, it’s a top-notch online calendar like Google Calendar.Without online calendars—especially ones that sync data from all your other apps—you're forced to manage things on your own device and to keep track of upcoming events, meetings, deadlines, and all sorts of other madness.
Now more than ever, companies rely on cloud-based and virtualization services for their backup and recovery plans. This has led managed service providers (MSPs) to seek high-end services to offer quality solutions to their clients.
“My calendar is up to date.” “Just put it on my calendar.” “If it’s not on my calendar, it won’t happen.” How many times do we hear these phrases in our daily work lives? How much do we rely on something as simple as Outlook Calendar to run basically every aspect of our work? Usually, […]
June 30 marked the end of the 2018 fiscal year for Microsoft, and as with any fiscal year end, we were expecting a lot of activity in the Microsoft ecosystem. But nobody was expecting this much action. Without a doubt, the biggest event was the CSP program changes announcement. In case you’re out of the […]
The switch to cloud services is well underway and is not expected to slow down anytime soon. But how exactly is this transition happening? And what are the strategies that top managed service providers (MSPs) employ to persuade clients to switch from traditional on-premises storage and security services to the cloud?
We’ve probably all been guilty at least once of spouting off an IT acronym in response to a prospective customer’s question about compliance, only to see their eyes glaze over. They don’t care about a string of letters, they want to know how we’re going to solve their business problems. And unfortunately, when it comes […]
The use of voice over IP (VoIP) is growing steadily. In 2017 alone, the VoIP market was worth $7.5 billion in the U.S. and $14 billion in Europe. And those numbers are projected to grow to $23.5 billion and $46.5 billion, respectively, by the year 2024. Whether or not you’re already in the communications industry, […]
Security is very important when you own a small business. After all, you wouldn’t let just anyone into your building, would you? And you definitely wouldn’t allow a stranger to enter your premises and bring an unknown object that could cause harm. Bad attachments are just the same when sent in an email. While we […]
The cloud has been around for some time now as a data management option and it presents a number of benefits for clients. But many are still unsure about migrating to the cloud and whether it’s the right move for them. Typically, their concerns range from data security to data backup, as well as how […]
What is Microsoft Sway? Put simply, it’s an app for creatives, allowing you to create beautiful reports, personal stories, presentations, and other materials. Naturally, you may be wondering why you should get Sway if you already use PowerPoint. When Sway first appeared on the scene in 2015, it had limited capabilities. But since then, Microsoft […]
This article provides an overview on preparing for ransomware attacks on your Office 365 tenant and the steps to consider if you're attacked.
Communications, both personal and business, have changed drastically over the past two decades. Where we once had to pick up a landline phone and call the person we wanted to reach, we can now communicate in a variety of ways, including mobile phone, email, text messaging, social media, chat, audio and video conferencing apps, and […]
Research shows that 60% of sales reps’ time is spent on non-revenue-generating activities like data entry, while only 18% of their time is spent on CRM. The truth is that CRMs appear to be their biggest frustration. The same study found that “[p]rospecting tools that provide email and phone in a sales cadence and content […]
There are lots of myths circulating online backup for G Suite. G Suite is secure, but it's a misconception to think that it doesn’t need any backups—it does, just like any other data storage solution.
You’re reading this for one of these two reasons: Either your company is at the crossroads between using on-premises servers and going all-cloud with its server needs, or you just want to know what the IaaS vs on-prem hype is all about. This article will hopefully help you see exactly how delaying your adoption of […]
Microsoft has made a strong push to the front of the CRM software market with Dynamics 365. The platform’s unique mix of customer relationship management and enterprise resource planning (ERP) tools has a lot going for it.
Those first years of business can be exhilarating. It’s just you and maybe one or two other founders, working hard on building your brand and your customer base. Things are crazy, and your biggest job is to get people talking about your product. Finally, things start taking off—you begin hiring more people, finances get better, […]
With businesses going digital and the need for paper and pen reduced, office dossiers have been replaced by hard drives and data systems for record keeping. While this may seem like a step into the future, many other businesses have advanced beyond this and now store their data online, or on the Cloud with services […]
Cloud computing has completely transformed the way organizations deal with IT and software services. There's been a sharp decline in conventional and one-time, fee-based IT solutions, signaling a change in the IT landscape. We're now moving toward a more advanced solution: ITaaS, or IT as a service.
A Dynamics Community is not merely a place to promote products but a platform for customers and fans to stay connected with developers. The community also helps reselling partners connect to the resources, tools, insights, and partner programs required to drive growth and amaze customers.
According to research by Fierce, Inc., 86% of employees blame lack of collaboration or ineffective communication for workplace failures. Businesses require tools that help employees communicate more effectively. But with so many options out there, picking the right one can be overwhelming. We’ve narrowed down the options to two stellar communication apps: Google Hangouts vs […]
Moving your customers from on-site IT infrastructure to managed cloud services is more than just a technical upgrade. That’s not what really matters to them. For your customers, moving to a managed cloud means they get to upgrade their most critical business workflows. Some businesses already see this advantage and are making the move on […]
Where billing is quickly becoming a problem for modern businesses due to the complexity of managing flexible contracts and manual invoicing for thousands of subscribers, our ConnectWise integration makes everything simpler.
Many clients roll out Microsoft Office 365 to their organization and find that adoption isn’t moving as smoothly as they had expected. And when teams aren’t using the apps to their full potential, there’s no increase in productivity, which translates to slower ROI growth for businesses. QuickHelp can help change this. With Microsoft constantly adding […]
Are you reluctant to adopt G Suite because you worry that you’ll have a hard time working with Microsoft Office 365 users? If so, you’re in luck. Google and Microsoft have been in this market for quite a long time, and the competition has undoubtedly been fierce. David Johnson from Business Insider puts it well: […]
The Security Policy Advisor caters to thе dynamic nаturе оf роlісу-mаkіng in a modern wоrkрlасе. The imрасt оf роlісіеѕ on еmрlоуееѕ wіll bе mоnіtоrеd and hіghlіghtеd for administrators, whо саn thеn decide whеthеr thе ѕuggеѕtеd changes ѕhоuld be асtеd upon. Grоuр роlісу оbjесtѕ (GPOs) саn run іn parallel with thе Offісе clоud pоlісу ѕеrvісе, wіth thе орtіоn tо retain еxіѕtіng policies аѕ wеll.
According to Microsoft, Bookings is “an online and mobile app for small businesses who provide services to customers on an appointment basis.” Some examples of small businesses that fit this scenario are: hair salons, dental offices, spas, law firms, financial services providers, consultants, and auto shops. So you can see that a wide variety of […]
As your business grows, so too will your worries. Sure, you may be right on track to meeting your financial goals, achieving success, and increasing your impact on the world. But as your reach grows, your workforce will expand. And as you hire more employees, you’ll have a harder time monitoring everything flowing in and […]
When it comes to the digital security of your business, Office Protect has your back. By enabling you to set your audit logs in Office 365 so they're always recording, Office Protect ensures that you'll always have a written record of events that you can reference.
While large organizations can leverage expensive resources to improve their security, small- and medium-sized businesses (SMBs) turn to their managed service providers (MSPs) for more affordable help. And that's where you come in.
Nimble, with all it's features, provides the perfect level of management capability for SMBs, giving them room to grow and expand while maintaining sufficient management at every stage of growth. Nimble offers a lot of great CRM features that will help SMBs manage their customer relationships. However, there are a few key features that really set Nimble apart in the CRM landscape. With that in mind, let’s take a look at the top five features of Nimble.
Do you аlrеаdу use Nimble? Are you researching to find thе bеѕt CRM for G Suite? Wе sell G Suite bесаuѕе wе love how it makes it easy for teams to collaborate together. Paired with Nimble, it makes the simple CRM unstoppable. Tоdау’ѕ buѕіnеѕѕ owners, sales tеаmѕ, аnd mаrkеtіng mаnаgеrѕ fасе a number of growing […]
Just a few years ago, organizations were reluctant to adopt a cloud strategy and were debating its merits. Since then, as organizations have realized the importance of deploying a cloud-first strategy to achieve digital transformation goals, cloud adoption has risen exponentially. Helping organizations choose the right cloud solution requires rigorous learning and must involve company […]
A Dynamics 365 reseller is a partner dеdісаtеd tо the ѕаlе and ѕuрроrt of the Microsoft Dynamics CRM. These resellers оftеn аdd аddіtіоnаl ѕеrvісеѕ or features tо the рlаtfоrm bаѕеd on thе client’s nееdѕ. A Microsoft Dynamics 365 rеѕеllеr аіmѕ tо ѕаvе clients mоnеу аnd іnсrеаѕе thеіr рrоduсtіvіtу. Thіѕ ѕоftwаrе соmbіnеѕ ERP аnd CRM funсtіоnаlіtіеѕ and helps mаnаgе tasks typically реrfоrmеd bу sales, marketing, and сuѕtоmеr ѕеrvісе departments. This рlаtfоrm hаѕ wіdе-rаngіng сараbіlіtіеѕ and can be uѕеd to іmрrоvе ассеѕѕіbіlіtу and соllаbоrаtіоn аѕ wеll as аutоmаtе processes within a buѕіnеѕѕ. Dynamics 365 also integrates wіth оthеr Microsoft рrоduсtѕ, such аѕ Azurе аnd Offісе 365. Businesses can turn tо Microsoft Dynamics 365 consultants for аddіtіоnаl support.
One of the ironies of being a small business owner concerned about security is that you have to share your data in order to be effective. For your business to run, you have to let your employees have access to your innermost business secrets, which is of course inherently less secure than keeping everything to […]
One of the biggest challenges that business of all sizes face is the task of project and team management. Efficiently assigning work to people and tracking tasks to completion requires lots of time and effort. It doesn’t matter if your team consists of three or forty people—if you don’t have a clear picture of what’s […]
How do you manage online meetings, employee training, and other video content without constantly switching back and forth between different platforms? Microsoft Stream was designed to address this problem by providing a single repository where your company's video content can be stored and shared with employees. It's available as part of Office 365 or as a standalone enterprise app.
Imagine having all your favorite business productivity apps—storage, spreadsheets, forms, presentations, chat, calendars, and email—all on a single platform. With G Suite, you get all this and much more without the stress of having to manage software locally. You’ve likely heard of G Suite by now—maybe you’ve even used it already. Developed by Google, it’s […]
As one of the best-known cloud SaaS solutions on the market, Microsoft Office 365 is more than just a set of productivity tools—it’s a new way of working. With an ever-increasing adoption rate and 155 million monthly active business users, Office 365 has everything that businesses need: from productivity tools like Excel, Word, and PowerPoint to collaboration tools like Skype, Yammer, and SharePoint.
Today’s business-customer landscape is much more complex than it was 20 years ago. Customer data is flowing in from many different sources and there is a lot more to manage than simply their name and basic contact information. For this reason, Customer Relationship Management (CRM) software is a necessity when organizing and managing customer data […]
As a comprehensive suite of business productivity and collaboration apps, G Suite is a valuable tool for businesses of all sizes. The numbers speak for themselves: Google entered 2019 with 5 million business users paying for G Suite—a 25% increase from 2017. Notable G Suite customers include Nielsen, Colgate-Palmolive, and Broadcom, to name just a […]
Sometimes, “the cloud” can sound like a scary place. People ask you to take your most precious assets—your data—and just… put them out there in a place that makes it sound like your data will be floating around in the sky. You know that security is important and that “the cloud” is supposedly secure, but […]
Office 365 ProPlus is one of Microsoft’s premier subscription service plans on offer. Users benefit from productivity software, updated versions of Microsoft Office, and new workplace productivity apps. Microsoft’s Office 365 ProPlus offers significant deployment flexibility to users. With the ability to deploy across a variety of devices, it’s no surprise that Office 365 ProPlus […]
As organizations migrate their infrastructures and services to the cloud, we are witnessing a substantial shift in the approach to security and risk management. In the early years of the cloud adoption revolution, the concept that data on the public cloud would be less secure than in house was one of the main concerns for organizations looking to migrate. But is that really true?
You’ve implemented security settings and receive regular reports of how your environment is doing, so you’re good to go, right? Not quite. Setting up a security plan is definitely the first step, and getting regular reports is absolutely important. But with today’s cyber security reality, you need real-time updates and alerts on what’s happening with your environment if you really want to protect yourself.
Congratulations! You got your organization into the cloud with Office 365. You’ve survived the planning sessions, seemingly endless whiteboards, change management, and finally, the migration itself. Even though Microsoft handles the maintenance of your environment, you still need to plan, configure, and implement proper governance to keep your organization’s data and intellectual property (IP) secure and compliant for privacy and industry regulations.
From Intern to Permanent Employee: Interview With Software Developers Raphaël Cayouette and Alexandre Leclerc
Raphaël and Alexandre both have Bachelor’s degrees in Computer Engineering from the Université de Sherbrooke. After completing a number of internships at SherWeb, both of them were hired as software developers. So, what exactly does a software developer do? Part of their job consists of improving existing applications and developing new functions. We met with […]
Growing companies constantly struggle with selecting the right business system to manage their expanding operations. They usually opt to focus on short-term revenue goals instead of properly planning for the sourcing and implementation of an integrated business process management solution. But when an organization relies on disparate systems to do its work, it begins to […]
Whеn the Dynamics 365 suite was launched іn 2016, it wаѕ hailed as thе future of enterprise apps, аn end-to-end ѕоlutіоn that brіngѕ tоgеthеr CRM, ERP аnd business intelligence to рrоvіdе businesses wіth a ѕіnglе point of соntасt fоr mаnаgіng thеіr рrосеѕѕеѕ аnd асtіvіtіеѕ. Thеrе wаѕ оnе thing mіѕѕіng at launch, however: a purposeful marketing […]
Moving through life with blinders on is never a good idea, especially if things aren’t going well. The more you ignore existing problems, the longer they’ll persist. And that can potentially hurt your business. Your business’s security settings are the same way. We’ve discussed their value before—how important it is to implement security policies that […]
Microsoft Flow is one of the newer additions to the Microsoft family. Simply put, it’s a workflow automation platform that allows you to connect different apps and services to each other. Flow integrates with many existing Microsoft Office apps (e.g., SharePoint), as well as other popular workplace software, such as Slack and MailChimp, to help […]
You’re likely already familiar with Office 365 for desktop, but did you know that the popular business productivity suite is also available on mobile devices? Microsoft Office 365 Mobile apps allow you to use your favorite Office applications on the go, and even offline. Let’s review everything you need to know to get started. Using […]
Trying to decide which CRM software is right for your business? According to Gartner, Microsoft has been positioned in Leaders Quadrant for CRM Customer Engagement Centre. More specifically, the top two contenders in this area are Dynamics CRM and Dynamics 365. But what improvements does Dynamics 365 offer over the traditional Dynamics CRM? And what’s the main difference between these two products? Let’s review some of the exclusive features, enhancements, and improvements in Dynamics 365 over the original Dynamics CRM.
Nowadays, nearly all businesses are vulnerable to ransomware, phishing, keyloggers, denial-of-service attacks, and many more specific threats lurking in the maelstrom of the Internet. Fortunately, where there are security exploits, there are also security solutions. Office Protect security settings are here to help you defend your employees and data against attacks on Office 365, one […]
Microsoft now has a cloud-based service for small businesses that combines Office 365, Data Security, and Windows 10. It’s a solution designed for growing businesses with less than 300 users that neither have the time nor the necessary resources to maintain multiple servers and seats. It also gives not only your staff but also your customers the flexibility to securely share, collaborate, and communicate seamlessly on any device, anywhere and anytime.
Launched in 2011, Office 365 has made quite a reputation for itself as the go-to cloud productivity suite for businesses. With several subscription plans, flexible pricing, and a plethora of features that allow users to collaborate, communicate, and access their important documents as a team, Office 365 is a must-have for organizations that need to […]
Big changes affecting Direct (Tier-1) and Indirect (Tier-2) Microsoft Cloud Service Partners (CSP) were announced in August 31, 2018, and they became effective on March 1, 2019. These changes force you to rethink your business model in terms of what you offer and how you interact with customers. Whether or not you are prepared, as […]
Customer service is essential to maintaining a loyal customer base. Each customer is unique and should be dealt with care, passion, and diligence. But as your business grows, you’ll find it difficult to give the same attention to each customer as when you first started. Customer relationship management (CRM) solutions help propel that growth. Improving […]
Struggling to organize tasks in your workplace? Are your teams having communication or collaboration problems? Then it’s time to give Microsoft Planner a try.This handy Office 365 app is perfect for an agile workflow. It lets your teams create plans, organize their work, assign tasks, collaborate, set deadlines, and upload or share files—all within a single app.
As a Managed Service Provider (MSP) in today’s market, you may have noticed that your buyers are not the same as they used to be. They are coming to you with far more knowledge than before, and this is throwing a wrench in the traditional sales process. With a wealth of information at their fingertips, buyers can now research the products, MSPs who offer competing solutions, as well as the best options for their operation. All this before ever connecting with you.
As of today, more than 5 million organizations use G Suite to collaborate efficiently and securely in the cloud. Over the past ten years, G Suite has added more tools, functionality, and value to help businesses transform the way they work. However, the one thing that hasn’t changed over time is its price—at least until now. Google recently […]
With the rise of the big data era and a growing emphasis on harnessing the massive potential of analytics, data storage is certainly a hot topic in the IT industry. Our reliance on data has led to newer research and developments in data handling and management policies. While remote access and analyzing data were once […]
Microsoft Office 365 offers many opportunities for your organization to overcome challenges. In this article, we’ll discuss the Office 365 features that will benefit your organization the most, whether you’re in business /IT leadership or an end user.
Your business is like your child—you’ve raised it and nurtured it, and now that it’s out in the world, you want to do everything you can to protect it. With this in mind, Microsoft 365 has released brand new security features to better protect your business from all manners of cyber threats. These updates are […]
Whether you’re selling products or providing services, effective communication is the key to operating a healthy, growing business. And when companies grow, they need to maintain a single communication channel. Teams also need a platform for collaborating, sharing files, holding meetings, and discussing ideas and business plans.
You love the flexibility of Google Docs being on the cloud and accessible from anywhere that has an Internet connection. But there are many ways you can improve your productivity and efficiency using features that you may not have been aware of. Let’s check them out!
Since the commercialization of public cloud services, disruptive solutions have transformed the way organizations leverage technology to gain a competitive advantage. The ability to consume unlimited, on-demand, scalable computing power in the cloud gives an enterprise the agility it needs to compete in today's digital economy.
Remember when you were a child and magic still existed in the world? Well, it still does—as technology advances, we bring just a little more of that childhood magic into the adult world with exciting new innovations. One great example of this is Microsoft’s recent announcement about mixed reality and AI capabilities being integrated into […]