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Author : Mathieu Pipe-Rondeau
The cloud has been around for some time now as a data management option and it presents a number of benefits for clients. But many are still unsure about migrating to the cloud and whether it’s the right move for them. Typically, their concerns range from data security to data backup, as well as how […]
This article provides an overview on preparing for ransomware attacks on your Office 365 tenant and the steps to consider if you're attacked.
Communications, both personal and business, have changed drastically over the past two decades. Where we once had to pick up a landline phone and call the person we wanted to reach, we can now communicate in a variety of ways, including mobile phone, email, text messaging, social media, chat, audio and video conferencing apps, and […]
Research shows that 60% of sales reps’ time is spent on non-revenue-generating activities like data entry, while only 18% of their time is spent on CRM. The truth is that CRMs appear to be their biggest frustration. The same study found that “[p]rospecting tools that provide email and phone in a sales cadence and content […]
There are lots of myths circulating online backup for G Suite. G Suite is secure, but it's a misconception to think that it doesn’t need any backups—it does, just like any other data storage solution.
Microsoft has made a strong push to the front of the CRM software market with Dynamics 365. The platform’s unique mix of customer relationship management and enterprise resource planning (ERP) tools has a lot going for it.
Those first years of business can be exhilarating. It’s just you and maybe one or two other founders, working hard on building your brand and your customer base. Things are crazy, and your biggest job is to get people talking about your product. Finally, things start taking off—you begin hiring more people, finances get better, […]
With businesses going digital and the need for paper and pen reduced, office dossiers have been replaced by hard drives and data systems for record keeping. While this may seem like a step into the future, many other businesses have advanced beyond this and now store their data online, or on the Cloud with services […]
Cloud computing has completely transformed the way organizations deal with IT and software services. There's been a sharp decline in conventional and one-time, fee-based IT solutions, signaling a change in the IT landscape. We're now moving toward a more advanced solution: ITaaS, or IT as a service.
A Dynamics Community is not merely a place to promote products but a platform for customers and fans to stay connected with developers. The community also helps reselling partners connect to the resources, tools, insights, and partner programs required to drive growth and amaze customers.
According to research by Fierce, Inc., 86% of employees blame lack of collaboration or ineffective communication for workplace failures. Businesses require tools that help employees communicate more effectively. But with so many options out there, picking the right one can be overwhelming. We’ve narrowed down the options to two stellar communication apps: Google Hangouts vs […]
Moving your customers from on-site IT infrastructure to managed cloud services is more than just a technical upgrade. That’s not what really matters to them. For your customers, moving to a managed cloud means they get to upgrade their most critical business workflows. Some businesses already see this advantage and are making the move on […]
Where billing is quickly becoming a problem for modern businesses due to the complexity of managing flexible contracts and manual invoicing for thousands of subscribers, our ConnectWise integration makes everything simpler.
Many clients roll out Microsoft Office 365 to their organization and find that adoption isn’t moving as smoothly as they had expected. And when teams aren’t using the apps to their full potential, there’s no increase in productivity, which translates to slower ROI growth for businesses. QuickHelp can help change this. With Microsoft constantly adding […]
Are you reluctant to adopt G Suite because you worry that you’ll have a hard time working with Microsoft Office 365 users? If so, you’re in luck. Google and Microsoft have been in this market for quite a long time, and the competition has undoubtedly been fierce. David Johnson from Business Insider puts it well: […]
The Security Policy Advisor caters to thе dynamic nаturе оf роlісу-mаkіng in a modern wоrkрlасе. The imрасt оf роlісіеѕ on еmрlоуееѕ wіll bе mоnіtоrеd and hіghlіghtеd for administrators, whо саn thеn decide whеthеr thе ѕuggеѕtеd changes ѕhоuld be асtеd upon. Grоuр роlісу оbjесtѕ (GPOs) саn run іn parallel with thе Offісе clоud pоlісу ѕеrvісе, wіth thе орtіоn tо retain еxіѕtіng policies аѕ wеll.
According to Microsoft, Bookings is “an online and mobile app for small businesses who provide services to customers on an appointment basis.” Some examples of small businesses that fit this scenario are: hair salons, dental offices, spas, law firms, financial services providers, consultants, and auto shops. So you can see that a wide variety of […]
As your business grows, so too will your worries. Sure, you may be right on track to meeting your financial goals, achieving success, and increasing your impact on the world. But as your reach grows, your workforce will expand. And as you hire more employees, you’ll have a harder time monitoring everything flowing in and […]
When it comes to the digital security of your business, Office Protect has your back. By enabling you to set your audit logs in Office 365 so they're always recording, Office Protect ensures that you'll always have a written record of events that you can reference.
While large organizations can leverage expensive resources to improve their security, small- and medium-sized businesses (SMBs) turn to their managed service providers (MSPs) for more affordable help. And that's where you come in.
Nimble, with all it's features, provides the perfect level of management capability for SMBs, giving them room to grow and expand while maintaining sufficient management at every stage of growth. Nimble offers a lot of great CRM features that will help SMBs manage their customer relationships. However, there are a few key features that really set Nimble apart in the CRM landscape. With that in mind, let’s take a look at the top five features of Nimble.
Do you аlrеаdу use Nimble? Are you researching to find thе bеѕt CRM for G Suite? Wе sell G Suite bесаuѕе wе love how it makes it easy for teams to collaborate together. Paired with Nimble, it makes the simple CRM unstoppable. Tоdау’ѕ buѕіnеѕѕ owners, sales tеаmѕ, аnd mаrkеtіng mаnаgеrѕ fасе a number of growing […]
Just a few years ago, organizations were reluctant to adopt a cloud strategy and were debating its merits. Since then, as organizations have realized the importance of deploying a cloud-first strategy to achieve digital transformation goals, cloud adoption has risen exponentially. Helping organizations choose the right cloud solution requires rigorous learning and must involve company […]
A Dynamics 365 reseller is a partner dеdісаtеd tо the ѕаlе and ѕuрроrt of the Microsoft Dynamics CRM. These resellers оftеn аdd аddіtіоnаl ѕеrvісеѕ or features tо the рlаtfоrm bаѕеd on thе client’s nееdѕ. A Microsoft Dynamics 365 rеѕеllеr аіmѕ tо ѕаvе clients mоnеу аnd іnсrеаѕе thеіr рrоduсtіvіtу. Thіѕ ѕоftwаrе соmbіnеѕ ERP аnd CRM funсtіоnаlіtіеѕ and helps mаnаgе tasks typically реrfоrmеd bу sales, marketing, and сuѕtоmеr ѕеrvісе departments. This рlаtfоrm hаѕ wіdе-rаngіng сараbіlіtіеѕ and can be uѕеd to іmрrоvе ассеѕѕіbіlіtу and соllаbоrаtіоn аѕ wеll as аutоmаtе processes within a buѕіnеѕѕ. Dynamics 365 also integrates wіth оthеr Microsoft рrоduсtѕ, such аѕ Azurе аnd Offісе 365. Businesses can turn tо Microsoft Dynamics 365 consultants for аddіtіоnаl support.
One of the ironies of being a small business owner concerned about security is that you have to share your data in order to be effective. For your business to run, you have to let your employees have access to your innermost business secrets, which is of course inherently less secure than keeping everything to […]
One of the biggest challenges that business of all sizes face is the task of project and team management. Efficiently assigning work to people and tracking tasks to completion requires lots of time and effort. It doesn’t matter if your team consists of three or forty people—if you don’t have a clear picture of what’s […]
How do you manage online meetings, employee training, and other video content without constantly switching back and forth between different platforms? Microsoft Stream was designed to address this problem by providing a single repository where your company's video content can be stored and shared with employees. It's available as part of Office 365 or as a standalone enterprise app.
Imagine having all your favorite business productivity apps—storage, spreadsheets, forms, presentations, chat, calendars, and email—all on a single platform. With G Suite, you get all this and much more without the stress of having to manage software locally. You’ve likely heard of G Suite by now—maybe you’ve even used it already. Developed by Google, it’s […]
As one of the best-known cloud SaaS solutions on the market, Microsoft Office 365 is more than just a set of productivity tools—it’s a new way of working. With an ever-increasing adoption rate and 155 million monthly active business users, Office 365 has everything that businesses need: from productivity tools like Excel, Word, and PowerPoint to collaboration tools like Skype, Yammer, and SharePoint.
Today’s business-customer landscape is much more complex than it was 20 years ago. Customer data is flowing in from many different sources and there is a lot more to manage than simply their name and basic contact information. For this reason, Customer Relationship Management (CRM) software is a necessity when organizing and managing customer data […]
As a comprehensive suite of business productivity and collaboration apps, G Suite is a valuable tool for businesses of all sizes. The numbers speak for themselves: Google entered 2019 with 5 million business users paying for G Suite—a 25% increase from 2017. Notable G Suite customers include Nielsen, Colgate-Palmolive, and Broadcom, to name just a […]
Sometimes, “the cloud” can sound like a scary place. People ask you to take your most precious assets—your data—and just… put them out there in a place that makes it sound like your data will be floating around in the sky. You know that security is important and that “the cloud” is supposedly secure, but […]
Office 365 ProPlus is one of Microsoft’s premier subscription service plans on offer. Users benefit from productivity software, updated versions of Microsoft Office, and new workplace productivity apps. Microsoft’s Office 365 ProPlus offers significant deployment flexibility to users. With the ability to deploy across a variety of devices, it’s no surprise that Office 365 ProPlus […]
As organizations migrate their infrastructures and services to the cloud, we are witnessing a substantial shift in the approach to security and risk management. In the early years of the cloud adoption revolution, the concept that data on the public cloud would be less secure than in house was one of the main concerns for organizations looking to migrate. But is that really true?
You’ve implemented security settings and receive regular reports of how your environment is doing, so you’re good to go, right? Not quite. Setting up a security plan is definitely the first step, and getting regular reports is absolutely important. But with today’s cyber security reality, you need real-time updates and alerts on what’s happening with your environment if you really want to protect yourself.
Congratulations! You got your organization into the cloud with Office 365. You’ve survived the planning sessions, seemingly endless whiteboards, change management, and finally, the migration itself. Even though Microsoft handles the maintenance of your environment, you still need to plan, configure, and implement proper governance to keep your organization’s data and intellectual property (IP) secure and compliant for privacy and industry regulations.
From Intern to Permanent Employee: Interview With Software Developers Raphaël Cayouette and Alexandre Leclerc
Raphaël and Alexandre both have Bachelor’s degrees in Computer Engineering from the Université de Sherbrooke. After completing a number of internships at SherWeb, both of them were hired as software developers. So, what exactly does a software developer do? Part of their job consists of improving existing applications and developing new functions. We met with […]
Growing companies constantly struggle with selecting the right business system to manage their expanding operations. They usually opt to focus on short-term revenue goals instead of properly planning for the sourcing and implementation of an integrated business process management solution. But when an organization relies on disparate systems to do its work, it begins to […]
Whеn the Dynamics 365 suite was launched іn 2016, it wаѕ hailed as thе future of enterprise apps, аn end-to-end ѕоlutіоn that brіngѕ tоgеthеr CRM, ERP аnd business intelligence to рrоvіdе businesses wіth a ѕіnglе point of соntасt fоr mаnаgіng thеіr рrосеѕѕеѕ аnd асtіvіtіеѕ. Thеrе wаѕ оnе thing mіѕѕіng at launch, however: a purposeful marketing […]
Moving through life with blinders on is never a good idea, especially if things aren’t going well. The more you ignore existing problems, the longer they’ll persist. And that can potentially hurt your business. Your business’s security settings are the same way. We’ve discussed their value before—how important it is to implement security policies that […]
Microsoft Flow is one of the newer additions to the Microsoft family. Simply put, it’s a workflow automation platform that allows you to connect different apps and services to each other. Flow integrates with many existing Microsoft Office apps (e.g., SharePoint), as well as other popular workplace software, such as Slack and MailChimp, to help […]
You’re likely already familiar with Office 365 for desktop, but did you know that the popular business productivity suite is also available on mobile devices? Microsoft Office 365 Mobile apps allow you to use your favorite Office applications on the go, and even offline. Let’s review everything you need to know to get started. Using […]
Trying to decide which CRM software is right for your business? According to Gartner, Microsoft has been positioned in Leaders Quadrant for CRM Customer Engagement Centre. More specifically, the top two contenders in this area are Dynamics CRM and Dynamics 365. But what improvements does Dynamics 365 offer over the traditional Dynamics CRM? And what’s the main difference between these two products? Let’s review some of the exclusive features, enhancements, and improvements in Dynamics 365 over the original Dynamics CRM.
Nowadays, nearly all businesses are vulnerable to ransomware, phishing, keyloggers, denial-of-service attacks, and many more specific threats lurking in the maelstrom of the Internet. Fortunately, where there are security exploits, there are also security solutions. Office Protect security settings are here to help you defend your employees and data against attacks on Office 365, one […]
Microsoft now has a cloud-based service for small businesses that combines Office 365, Data Security, and Windows 10. It’s a solution designed for growing businesses with less than 300 users that neither have the time nor the necessary resources to maintain multiple servers and seats. It also gives not only your staff but also your customers the flexibility to securely share, collaborate, and communicate seamlessly on any device, anywhere and anytime.
Launched in 2011, Office 365 has made quite a reputation for itself as the go-to cloud productivity suite for businesses. With several subscription plans, flexible pricing, and a plethora of features that allow users to collaborate, communicate, and access their important documents as a team, Office 365 is a must-have for organizations that need to […]
Big changes affecting Direct (Tier-1) and Indirect (Tier-2) Microsoft Cloud Service Partners (CSP) were announced in August 31, 2018, and they became effective on March 1, 2019. These changes force you to rethink your business model in terms of what you offer and how you interact with customers. Whether or not you are prepared, as […]
Customer service is essential to maintaining a loyal customer base. Each customer is unique and should be dealt with care, passion, and diligence. But as your business grows, you’ll find it difficult to give the same attention to each customer as when you first started. Customer relationship management (CRM) solutions help propel that growth. Improving […]
Struggling to organize tasks in your workplace? Are your teams having communication or collaboration problems? Then it’s time to give Microsoft Planner a try.This handy Office 365 app is perfect for an agile workflow. It lets your teams create plans, organize their work, assign tasks, collaborate, set deadlines, and upload or share files—all within a single app.
As a Managed Service Provider (MSP) in today’s market, you may have noticed that your buyers are not the same as they used to be. They are coming to you with far more knowledge than before, and this is throwing a wrench in the traditional sales process. With a wealth of information at their fingertips, buyers can now research the products, MSPs who offer competing solutions, as well as the best options for their operation. All this before ever connecting with you.
As of today, more than 5 million organizations use G Suite to collaborate efficiently and securely in the cloud. Over the past ten years, G Suite has added more tools, functionality, and value to help businesses transform the way they work. However, the one thing that hasn’t changed over time is its price—at least until now. Google recently […]
With the rise of the big data era and a growing emphasis on harnessing the massive potential of analytics, data storage is certainly a hot topic in the IT industry. Our reliance on data has led to newer research and developments in data handling and management policies. While remote access and analyzing data were once […]
Microsoft Office 365 offers many opportunities for your organization to overcome challenges. In this article, we’ll discuss the Office 365 features that will benefit your organization the most, whether you’re in business /IT leadership or an end user.
Your business is like your child—you’ve raised it and nurtured it, and now that it’s out in the world, you want to do everything you can to protect it. With this in mind, Microsoft 365 has released brand new security features to better protect your business from all manners of cyber threats. These updates are […]
Whether you’re selling products or providing services, effective communication is the key to operating a healthy, growing business. And when companies grow, they need to maintain a single communication channel. Teams also need a platform for collaborating, sharing files, holding meetings, and discussing ideas and business plans.
You love the flexibility of Google Docs being on the cloud and accessible from anywhere that has an Internet connection. But there are many ways you can improve your productivity and efficiency using features that you may not have been aware of. Let’s check them out!
Since the commercialization of public cloud services, disruptive solutions have transformed the way organizations leverage technology to gain a competitive advantage. The ability to consume unlimited, on-demand, scalable computing power in the cloud gives an enterprise the agility it needs to compete in today's digital economy.
Remember when you were a child and magic still existed in the world? Well, it still does—as technology advances, we bring just a little more of that childhood magic into the adult world with exciting new innovations. One great example of this is Microsoft’s recent announcement about mixed reality and AI capabilities being integrated into […]