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Author : Sadissa Babeni
In our previous article, we presented half of our condensed VoIP glossary. Here's the second list of definitions to help you master the basics of IP telephony.
It can take a while before you fully understand the concepts of Voice over IP (VoIP) and internet phone for business. The best way to never feel lost is to have a glossary at hand you can refer to at any time. Here are, in alphabetical order, a few VoIP concepts you should know about.
While some viruses or malware will silently harm your computer, ransomware uses the power of fear to stress you and extort important amounts of money from your business. It is one of the biggest risks facing any organization. Here are 8 critical actions to protect your business from ransomware.
With SherWeb Cloud PBX, you get HD voice IP phones from certified brands. When you don't want to prepay your IP phones at once, you can count on SherWeb's IP Phone as a Service. This program helps you purchase your IP phones over 24 months.
How many times have you missed an important information because you forgot to check your voicemail? Yes, it happens. But when it comes to business, if it happens to much, you’re on your way down to failure. Here’s some advice to address the issue.
Almost half of ransomware attacks use phishing email with an infected attachment or a web link that opens a malicious program. Executing either will start the encryption of the data and display the instructions to pay the ransom. So, phishing email has a significant role in ransomware attack scenarios.
Call forwarding has one mission: make sure the company never misses any call. When someone wants to communicate with your company and dials your number, they expect you to be online and respond.
You can't understand how innovative is Online Backup Active Protection if you don't compare it to the usual process of recovering from a ransomware attack. In this article, I'll show you the steps to follow when you don't have Online Backup Active Protection.
One of the most popular features in cloud telephony is Interactive Voice Response (IVR). Also known as Auto Attendant or Auto Receptionist, IVR is the VoIP functionality that welcomes callers and directs them through a voice menu. Let’s have a look to the great features IVR has for businesses!
Before the Online Backup Active Protection was released, there was no security tools that could fight back at ransomware instantaneously. With our solution, the end user doesn't even notice something has happened because the ransomware attack is reverted immediately.
Office 365 comes with a full list of tools that will make you and your colleagues more productive! Because you’ve been using Office applications for many years, it’s easy to stick to the same old habits. For example, you’ve probably memorized all kinds of keyboard shortcuts. Once you’ve adapted to a changed interface, you’ll want to use your favorite application in the same familiar way.
As we noted in our previous post, Mac computers are not unbreakable. You've got different options to back up your Mac computer.
Security is less an issue on Mac computers than on Windows PCs. In this article, we’ll discover why it’s still important to back up your Mac computer.
Searching for a business phone solution? Don't look any further! SherWeb Cloud PBX is your best hosted VoIP offer. Here are 10 answered questions about it.
Is a small business in a rural area with high-speed internet an opportunity? Learn how you can sell IT services to such an organization.
You can use Group Policy to remotely install SherWeb’s backup software in a Windows environment. Here are all the steps to deploy the Online Backup agent.
Are you backing up your data on site? If you’re still doubtful about backing up your data to the cloud, hybrid backup is a good place to start.
You must make sure you have a reliable archive of all Office 365 mailboxes for audit and regulation purposes.
Mother Nature has been keen to remind us of our vulnerability. And the increase in ransomware and other cyber threats show just how important it is for a business to have a disaster recovery plan. But, the danger doesn’t always come from outside the company. Uneducated, distracted or disgruntled collaborators can harm an entire business with a simple delete action or by executing a malicious file.
Your simplest option to back up data offsite is to store it in the cloud. Learn how to identify the best online backup service for Microsoft 365.
Your customers are looking for simple, flexible, easily scalable, and cheaper options with good quality service. They're considering cloud PBX.
Office 365 MyAnalytics provides personalized insights about how you spend your time at work. It helps you understand how you spend your workdays and who you meet with.
Many organizations still can’t decide whether or not they should move to the cloud. One of their main concerns is security. Find out how Office 365 Advanced Security Management can help you here.
One of the biggest concerns you might have today is the security of your files. If there is a security breach, will you have a back-up and, if yes, at what cost? What if you are targeted by ransomware? Office 365 can provide the security that only big companies can afford. You have options to control and audit the data that you stored in Cloud.
Office 365 offers several service families and plans for organizations, which can become overwhelming to make a choice. However, looking at the choices carefully, it’s pretty easy to boil it down to one or two options. Find out how to make up your mind and chose the right plan for your organisation.
How long have you been running your applications from local servers? Some of you have been relying on the same hardware for more than 5 years and you’re well aware of the high costs related to managing your own equipment. Even if you’ve been satisfied with your current physical server, you won’t be able to keep it forever. Technology keeps evolving. You can’t trust the server you bought half a decade ago to host modern applications, even if it was high-end hardware when you purchased it. But there is good news!
For some years now, Microsoft has been insisting that Windows administrators use the principle of least privilege, user account control (UAC) and role-based access control (RBAC) whenever possible. With Windows Server 2016, Microsoft takes this vision one step further. It’s a brand new concept for Active Directory environments: Just Enough Administration (JEA).
We’ve just released a new eBook called Cloud Computing 101. It’s a crash course that will help you feel more confident about discussing the cloud with your executives, clients, staff or family. Our eBook takes a deep dive into cloud computing and explains the differences between the cloud and traditional IT.
What is OneDrive for Business? Do you know Office 365? Do you understand the difference between them? We’ve put together a simple guide that should make this whole jumble a lot easier to figure out.
You need productivity tools. Running your business requires emailing, editing documents, analyzing sales data in spreadsheets, building decks and flyers for marketing, organizing company information in databases and more! You just can’t get along without them! It’s true that free tools are available, but they have their limitations. Free solutions are rarely complete, so you’re more likely to end up with your business data spread over different products and providers, which may put your company at risk. Your customers’ information needs to be treated with much more professionalism than that. Working with customers might require you to share information. It won’t be long before they’ll be concerned if you keep sending them sensitive information from public domain email addresses (like @yahoo.com or @gmail.com) or share data with them from unsecured online shares.
In the market for a Customer Relationship Management application? CRM Online is a smart move if you’re thinking about inter-app compatibility. The recent growth and adoption of Office 365 have positioned Dynamics CRMOL as a no-brainer when it comes to managing the customer journey.
Type in “create your own online storage service” in your Web search engine and chances are you’ll get a full page of results that feature ownCloud. ownCloud is an open source enterprise file sync and share solution. Set it up and run it yourself on Performance Cloud!
Just because you run a small business doesn’t mean you can’t be as efficient or competitive as the big company down the road. Changes in Information Technology (IT) have made it a lot easier for small- and medium-sized businesses (SMBs) to increase productivity and hold their own in today’s tough market. Find that hard to believe? Here are 6 IT trends for small business that will transform the way you work in 2016.
Database-as-a-Service (DBaaS) is not limited to test, development, training or nonproduction environments. It can also be used for production- and mission-critical databases.When you’re looking for a cloud database provider, you’re not only willing to take off the heavy load of administration. You also want to keep or improve the performance and security of your databases. In addition, you want to benefit from the flexibility and scalability of cloud services to handle cost and capacity issues, and high availability. Choosing the right provider is key to a successful experience in the cloud. Before signing the first deal you get, there are basic questions you should ask a cloud database provider.
When you think about it, much of the money you spend on managing applications is related to data. And unless you have good databases, you won’t be able to deliver the best service to your users. Here are some things to consider: You store data, right? How available are your databases? You launch a lot of queries every day. Are you sure they’ll be processed as fast as possible? How about your database transactions? Can your system execute lots of transactions without sacrificing performance?
If you’re not a Microsoft Office 365 customer, you’ll have to wait some time before you can take advantage of Office 2016 for Mac by downloading it from SherWeb’s Control Panel. While we’re busy working on the new release, this is an opportunity to highlight the great features of the Microsoft Outlook 2011 for Mac client. Perhaps you’ve never used it? We know you have a wide choice when it comes to accessing your emails on a Mac OS X computer. But to get the most of Exchange 2013 on your Mac, especially if you’re in a corporate environment, you have to use a tool that integrates as seamlessly as possible with your Mac OS X and gives you access to most of the email service features.
When it comes to public cloud servers, a few big brand names come to mind. You thought Amazon EC2 was the best in class? Think again! We designed our infrastructure to provide the most powerful virtual servers in the public cloud. We chose the finest hardware and the most reliable virtualization technologies to achieve that. To prove we reached our goal, we called an independent cloud analyst to compare our public cloud servers with the best known servers in the world.
Microsoft will not continue to develop the Network Access Protection feature, starting from Windows Server 2012 R2. I think this was one of the best features of Windows Server introduced with Windows Server 2008.
Change management is responsible for controlling the lifecycle of all changes, and for ensuring changes are made with minimum disruption to IT services.
Migrating to a new platform is a challenge. Not only because of its technical aspects, but mostly because it brings change to end-users. And let’s face it: most end-users don’t like change unless it makes their day-to-day work easier or more interesting.
Distribution Lists (also known as Distribution Groups or DLs) are an important part of your messaging service. They allow an entire team to be reached through only one email address. They are available in all modern messaging software applications like Microsoft Exchange 2013.
Tech support has come a long way since its “by-telephone-only” days. Today, support technicians have a wide array of tools at their disposal, including instant messaging and conferencing applications, remote desktop and file sharing tools, ticketing system and more. How does Lync 2013 fit into improving tech support?