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As an MSP and IT Consultant, you have to stay on top of market trends. Does the industry look bright this year? Take a look at these key IT industry statistics that deserve your attention in 2018.

Click here to download our full report, 2018 IT Industry Trends for Managed Service Providers (MSPs), to get a clear picture of where tech is today and where it’s headed.

This overview is categorized by:

Market Growth
Operations & Efficiency


25 IT Industry Stats You Should Know About

Market Growth

Is it any surprise the IT sector continues to grow? The rise of emerging software and services, and the demand for new technologies sit at the forefront of business changes.

1) The IT industry will continue to expand in 2018, with an expected global revenue growth of 5%. Tweet this


2) 90% of digital data used today has been created in the past two years.Tweet this


3) The US is the largest tech market in the world, representing 31% of global industry revenues (or approx. $1.5 trillion) for 2018. Tweet this


4) 31% of the IT industry in the US is made up of IT services, followed by telecom services, which make up 23%.Tweet this


5) During a typical year, 75% of SMBs occasionally outsource their IT to a solution provider, VAR, or MSP.Tweet this


6) 39% of SMBs use managed services in some capacity.Tweet this


7) 49% of IT industry leaders expect to see improvements in 2018.Tweet this


8) The largest factor that could negatively impact IT market growth is customers who postpone purchases (40%).  Tweet this


9) 48% of IT market growth will be driven by new customer segments. Tweet this


10) 82.8% of the IT sector in the US is dominated by small businesses. Tweet this


11) 33% of IT businesses plan to introduce new products and services in 2018. Among these businesses, 16% expect these offerings to have a significant impact on their bottom line.  Tweet this


12) Machine learning is the top emerging technology that companies see making an impact in the enterprise landscape in the coming years. Tweet this

The Impact of Emerging Tech

IT Industry Statistics Impact Emerging Tech

Source: CompTIA’s Trends in Cloud Computing | Base: 1,000 U.S. business and government technology decision makers. Click here for more statistics.



The ever-growing skills gap between supply and demand continues to plague IT organizations and it isn’t expected to improve any time soon.

IT Industry Statistics IT Hiring Challenges


13) Employment in the US tech industry increased by 2.1% over the previous year.Tweet this


14) The fastest growing tech occupation is software development, which increased by 3.4% in 2017.Tweet this


15) 80% of business and IT professionals believe apprenticeships are valuable.Tweet this


16) While 44% of the tech workforce consists of IT professionals, the majority of them work in other sectors, such as healthcare, finance, media or government.Tweet this


17) An estimated 4 out of 10 large and medium-sized IT firms in the US are actively recruiting candidates for tech positions.Tweet this


18) The top skills that are high in demand are software development, IoT, and data.Tweet this


19) 34% of tech employers are hiring to replace workers that voluntarily or involuntarily left the company.Tweet this


20) 33% of tech employers think that hiring will be moderately more challenging in 2018, while 15% claim it will be significantly harder.Tweet this


21) 59% of IT firms are hiring workers with skills in emerging tech.Tweet this


22) The top IT hiring challenge is finding workers with the right soft skills. Tweet this

IT Industry Statistics Emerging Job Roles

Source: CompTIA’s Trends in Cloud Computing |  Click here for more statistics.

Operations & Efficiency

Do you think that IT has become too complex to manage? These stats show us how complex IT environments and technology are forcing companies to change the way they do business.


23) 45% of tech businesses have become more complex in the past two years.Tweet this



24) 53% say an increase in data to manage/analyze has made their operations more complex.Tweet this


25) 41% of businesses surveyed cited ongoing maintenance costs as the reason for low ROI.Tweet this

IT Industry Statistics Operational Complexity



How Will These Stats Help to Improve Your IT Strategy?

Despite looming challenges, these stats show exciting changes in the industry, which can help you develop new management techniques, sales strategies and other tools to help revamp your business.

For a big picture look at the future of IT industry trends, download the full free report by clicking below.



MSP Success Trends 2018

Written by The Sherweb Team Collaborators @ Sherweb

As a value-added cloud solutions provider, Sherweb is dedicated to providing more for its partners, direct customers and extended network. The Sherweb Blog is just one example of how we make this happen, and our team members frequently collaborate on content to ensure it's as beneficial as possible for our readers. If you like what you see here, we strongly encourage you to subscribe!