Trying to decide which CRM software is right for your business? According to Gartner, Microsoft has been positioned in Leaders Quadrant for CRM Customer Engagement Centre. More specifically, the top two contenders in this area are Dynamics CRM and Dynamics 365. But what improvements does Dynamics 365 offer over the traditional Dynamics CRM? And what’s the main difference between these two products? Let’s review some of the exclusive features, enhancements, and improvements in Dynamics 365 over the original Dynamics CRM.