Microsoft is leading digital transformation for businesses, helping them find new and exciting ways to use their people and processes to the fullest. In a digital-first world where customer experiences take precedence over all else, leveraging every available resource is of the utmost importance. The Microsoft Power Platform is a collection of products from Microsoft […]
Dynamics 365 has always been a feature-rich application and, over the years, the number of features and capabilities has grown even larger. The number and depth of these features can often overwhelm and confuse users, especially if they do not ever interact or need those features. For example, the marketing team often does not use cases and the technical support team doesn’t use campaigns. One of the first requests I often get while implementing Dynamics 365 is to hide the service area if it’s for the sales team or hide the sales area if it’s being implemented for the customer service team.