With SherWeb Cloud PBX, you get HD voice IP phones from certified brands. When you don’t want to prepay your IP phones at once, you can count on SherWeb’s IP Phone as a Service. This program helps you purchase your IP phones over 24 months. It offers a full end-to-end protection that includes the replacement of an accidentally damaged device that is no longer covered by the warranty. Here are 10 frequently asked questions about IP Phone as a Service.

 

1. How Can I Purchase My Device Under the IP Phone as a Service Program?

SherWeb offers IP phones from two manufacturers: Grandstream and Yealink. IPPaaS is combined with Cloud PBX in a selection of plans. To learn more about our plans, visit our product page.

Here are the available combined plans for IPPaaS:

Premium Cloud PBX Plan + GXP1630 IPPaaS
Premium Cloud PBX Plan + T21P E2 IPPaaS
Premium Cloud PBX Plan + GXP2140 IPPaaS
Premium Cloud PBX Plan + T27G IPPaaS
Premium Cloud PBX Plan + GXP2170 IPPaaS
Premium Cloud PBX Plan + T29G IPPaaS
Standard Cloud PBX Plan + GXP1630 IPPaaS
Standard Cloud PBX Plan + T21P E2 IPPaaS
Standard Cloud PBX Plan + GXP2140 IPPaaS
Standard Cloud PBX Plan + T27G IPPaaS
Standard Cloud PBX Plan + GXP2170 IPPaaS
Standard Cloud PBX Plan + T29G IPPaaS

Each device is described in the IP Phone catalog. Consult it here.

 

2. What Do You Get with Each Cloud PBX + IPPaaS Plan?

Each Cloud PBX + IPPaaS plan includes:

  • Your Cloud PBX services
  • Your IP Phone Financing
  • The SherWeb Care Hardware Protection Plan

 

3. For How Long Will I Be Paying for My IP Phone?

When you subscribe to a Cloud PBX + IPPaaS plan, your subscription fee includes a fixed monthly fee for your device. Under this plan, you agree to use Cloud PBX for a 24-month period.

At the end of the 24 months, the agreement will be automatically renewed, unless you give SherWeb 30 days notice. The renewal guarantees your device will still be covered by SherWeb Care Hardware Protection Plan.

For more details, read the Terms and Conditions.

 

4. Why Choose the IP Phone as a Service Program?

IPPaaS makes it easier for you to purchase your desk phone with your Cloud PBX subscription.

Expense Control Best Technology Hardware Protection Plan
Instead of paying the full price for your IP Phone, you spend a few dollars every month to purchase your equipment. With IPPaaS, you get the latest device technology from our providers, Grandstream and Yealink. The SherWeb Care Protection Plan covers you for accidental damage, hardware price increases, replacement cost and warranty.

 

 

5. What is the SherWeb Care Hardware Protection Plan?

This is a full end-to-end protection that includes the replacement (including shipping) of the device that is no longer covered by the warranty and accidentally damaged. The broken device will be replaced by the same model or a newer model that has the equivalent or superior set of features.

 

6. What Happens If My IP Phone Is Damaged?

If your IP Phone is damaged:

  • You may return the defective equipment.
  • The defective equipment will be replaced.

Note the warranty does not cover damages to the equipment caused by reckless, abusive, willful or intentional conduct, cosmetic damage not affecting the functionality; if the device is stolen, lost, or if it has been opened, serviced, modified or altered.

 

7. How Do I Make a Claim for a Damaged IP Phone?

Here is the process:

  1. Contact the SherWeb Support Team or your Account Manager.
  2. The VoIP Onboarding team proceeds with troubleshooting.
  3. If the IP Phone has to be replaced, SherWeb usually ships a replacement phone within 24 hours.

In some circumstances, the defective phone might have to be returned to the manufacturer. Ground shipping fees will be covered by SherWeb.

Extra fees will apply when a client requests Express Shipping.

 

8. How Do I Cancel My Subscription to Cloud PBX when I Have IP Phone as a Service?

If you decide to terminate your Cloud PBX + IPPaaS subscription before the end of the 24-month period, you’ll be required to pay a lump sum to keep the device. That sum is equivalent to the portion of the plan for the remaining months of your contract.

E.g.: If the IPPaaS portion of the plan is $5 and you leave after 12 months, you’ll have to pay 12 x $5 ($60).

For more details, read the Terms and Conditions.

 

9. Do Resellers Earn Commission for Selling Cloud PBX with IPPaaS?

No. You won’t get any commission with Cloud PBX + IPPaaS plans. Commissions only apply for prepaid hardware.

10. Can I Purchase an IP Phone Without the Cloud PBX Subscription?

No. It’s not possible.

 

Other Useful Information

Note that IP Phone as a Service is not a lease program. You own the IP Phone as soon as you receive it. Shipping fees apply on the first order. We pre-configure all  phones prior to shipping,  so all you need to do is  plug and play.

Interested? Visit our product page here.

 

Written by Sadissa Babeni Marketing Content Writer @ SherWeb

Sadissa is an IT professional and joined SherWeb in 2013 as a technical writer and trainer. A former systems administrator, she brings her decade-long field experience to SherWeb's marketing department, with her broad knowledge of cloud computing and service management. Sadissa is a Microsoft Certified Solutions Associate in Windows Server and Office 365, and has earned other IT certifications over the years. She has a passionate interest in singing in vocal ensembles and learning foreign languages.
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