A 2018 survey by Datto<\/a> revealed that 41% of MSPs cited staffing and training as their biggest challenges. A glimpse into the year ahead suggests that the US will face a 16% increase in substantial challenges on the IT hiring front (CompTIA IT Industry Outlook 2018) .<\/p>\n There\u2019s no quick fix to resolving the shortage of tech talent. BUT<\/strong> maybe hiring more staff isn\u2019t<\/em><\/strong> the answer.<\/p>\n To improve your service delivery, stay competitive and save money, try taking a more proactive approach. Here are 3 effective ways to bend the laws of IT staffing in your favor: Ready to take a deep dive? Keep reading.<\/p>\n Does your business\u2019s future look hazy? The best way to see things clearly is by taking a step back to assess your current situation. You might be aware of your staff challenges, but need help pinpointing weaknesses and correcting them.<\/p>\n Are you understaffed?<\/strong> Staff shortages can cost more than you think. Don\u2019t overlook the red flags that come with delayed projects, overworked technicians, late tickets or lack of time to keep good records. And don\u2019t ignore frustrated customers.<\/p>\n Did you know that a minimum of 5 -11 techs is required to cover a 24\/7 support shift? This could mean a hefty annual investment of $40K\/year just to get started.<\/p>\n Are some techs on your staff an underused asset?<\/strong> Implementing a general staff structure and processes can help smaller MSPs cut costs and improve service delivery.<\/p>\n For example, using your staff assets wisely can make a difference between spending 30 minutes on a task instead of 12 hours. In other words, give a specific task to a tech who has the right skills and knowledge so that he can complete it faster and more effectively.<\/p>\n Struggling with inexperienced staff?<\/strong> College doesn\u2019t always prepare people for the tech labor market. And many MSPs don\u2019t have the resources or time to properly recruit, train and retain staff.<\/p>\n Do you have the right resource tools?<\/strong> A lack of training materials and tools can increase time burn and inadequate tech support.<\/p>\n These problems don\u2019t apply to you? You might be struggling with another aspect of your business that is affecting your productivity and cost.<\/p>\n Watch this quick video below about our Partner Program.<\/em><\/p>\nThe 10 Secrets to Success that Every MSP Should Know: Find out what others are doing to stay on top of their game.<\/a><\/h3>\n
Thinking Outside the Box: IT Staffing<\/h2>\n
Challenge: Not enough qualified IT talent to go around<\/h4>\n
Solution\u2026<\/h4>\n
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\n1. Analyze your current situation
\n2. Manage expectations for your customer by setting boundaries
\n3. Understand how technology fits into your MSP staffing strategy<\/strong><\/p>\n![\"IT](\"https:\/\/www.sherweb.com\/blog\/wp-content\/uploads\/IT-Hiring-Challenges.png\")
<\/p>\n1. Analyze Your Current Situation<\/h3>\n
Options, Options\u2026<\/strong><\/h4>\n
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