{"id":18241,"date":"2019-06-03T12:13:16","date_gmt":"2019-06-03T16:13:16","guid":{"rendered":"https:\/\/www.sherweb.com\/blog\/?p=18241"},"modified":"2023-05-29T16:10:12","modified_gmt":"2023-05-29T20:10:12","slug":"quickhelp-raise-roi-for-office-365","status":"publish","type":"post","link":"https:\/\/www.sherweb.com\/blog\/ai-productivity\/business-solutions\/quickhelp-raise-roi-for-office-365\/","title":{"rendered":"How to Push QuickHelp to Help Raise ROI for Office 365\u2014Webinar with Zack Terry"},"content":{"rendered":"

Many clients roll out Microsoft Office 365 to their organization and find that adoption isn\u2019t moving as smoothly as they had expected. And when teams aren’t using the apps to their full potential, there\u2019s no increase in productivity, which translates to slower ROI growth for businesses. QuickHelp<\/a> can help change this.<\/p>\n

With Microsoft constantly adding new features to Office 365, many users end up feeling overwhelmed and uncomfortable with all the new data they have to digest.<\/p>\n

Training is the answer to getting everyone on the same page and empowering people through the change process. But since employees usually have a lot on their plates, coordinating on-site training can be tricky.<\/p>\n

Learn how QuickHelp can help you with Office 365 user adoption<\/a><\/h3>\n

It\u2019s time to call in the pros.<\/h2>\n

Zack Terry, Executive Partner at Brainstorm, knew that his company could design a better learning solution for Office 365 by partnering with Microsoft. There\u2019s something about QuickHelp<\/a> that makes it especially effective: It delivers users the right content at the right time, reinforcing learning and transforming the way they work with Office 365.<\/p>\n

Long story short, using QuickHelp along with Office 365 helps people work smarter and more efficiently with Microsoft applications, encouraging them to feel confident and become more productive through increased competency.<\/p>\n

Zack shares his insights on what the whole adoption journey feels like when done right.<\/p>\n

Before Anything, Know Your Customers\u2019 Intentions<\/h2>\n

To offer clients the best services, we must first know their real goal and why they need Microsoft licenses.<\/p>\n

\u201cPerhaps they\u2019re struggling with security issues, which put them at risk of financial loss, so driving OneDrive adoption is what will help them avoid that,\u201d Zack notes.<\/p>\n

One of his favorite quotes is, \u201cApathy is more expensive than adoption.\u201d<\/em> When we lend an ear to our customers\u2019 struggles, we can start talking about driving trust, strengthening loyalty, and increasing ROI.<\/p>\n

Here\u2019s something to put you in the right mindset: \u201cWith Office 365, you\u2019re not just selling a license.\u201d<\/p>\n

\u201cThere\u2019s been a shift in the marketscape today from licensing to productivity,\u201d highlights Zack. Microsoft is pushing QuickHelp to businesses not just to get more Office 365 sales but to help users actually understand how Office 365 apps work. As soon as that happens, organizational growth is just around the corner.<\/p>\n

To support the maturity of the end-users market, we need to show customers the value of adoption and make it their goal to drive excellence.<\/strong> After we give our audience a train of thought to follow, promoting QuickHelp is the next logical step.<\/p>\n

Office and QuickHelp: A Duo That Moves Mountains<\/h2>\n

QuickHelp blends the two legs of the Office 365 adoption journey\u2014the technical implementation and the full recognition of its tools\u2014to make it easier for users to get through the transition process of working with the productivity suite.<\/p>\n

There are multiple layers to this process. QuickHelp is part of an organization\u2019s marketing, sales, and product bundle. There\u2019s also a change management practice associated with it\u2014showing your customers how to support the change process.<\/p>\n

Here’s some advice for marketing QuickHelp to your clients:<\/p>\n