{"id":8414,"date":"2017-02-16T17:07:22","date_gmt":"2017-02-16T22:07:22","guid":{"rendered":"http:\/\/www.sherweb.com\/blog\/?p=8414"},"modified":"2021-07-06T17:20:41","modified_gmt":"2021-07-06T21:20:41","slug":"best-msp-support-tools","status":"publish","type":"post","link":"https:\/\/www.sherweb.com\/blog\/partner\/best-msp-support-tools\/","title":{"rendered":"8 free support tools for MSP success in the cloud"},"content":{"rendered":"

Do you have the solutions you need to run a successful cloud business for Microsoft 365<\/a>? If you\u2019re like most Managed Service Providers, you\u2019re probably using a number of different MSP support tools and software to carry out your daily operations, such as running a better help desk or managing your projects.<\/p>\n

But now that you\u2019ve added Microsoft 365 to your cloud portfolio, you might be in the market for support tools that could help you be even more productive. You\u2019ve tried combing the internet for ideas, but there are just too many solutions out there. So, how do you cut through all the clutter to find free applications that will be best for your MSP business? Not to worry, we\u2019ve done the grunt work for you. Here\u2019s a list of eight essential MSP support tools that you need to run your business successfully. And the good news is, they\u2019re free! Whether you\u2019re new to the cloud or a veteran reseller, we think you\u2019ll like our recommendations.<\/p>\n

\"Sherweb<\/a><\/p>\n

Best free MSP support tools<\/h2>\n

1. Freshdesk<\/h3>\n

It takes a lot of resources to provide high quality customer service. If you\u2019re running a one-man show, this might be a challenge. Freshdesk<\/a> is a cloud-based customer support platform that is designed for companies of all sizes. Freshdesk currently helps more than 80,000 businesses around the world with ticketing, Service Level Agreements and other support issues. Their prices are reasonable and they offer a 30-day free trial.<\/p>\n

2. Commodo One<\/h3>\n

This IT Management platform will help you save money on licensing and other operational costs. And you can use that extra money to invest in new technology, or hire more staff. Commodo One<\/a> has built-in Remote Monitoring and Management, a complete Service Desk and Patch Management.<\/p>\n

3. Manage Engine<\/h3>\n

This free, all-in-one help desk software is specifically designed for Managed Service Providers. There are 3 support plans available: Standard, Professional and Enterprise. Each plan includes Account Management, a Help Desk and Automated Billing. A special feature, ServiceDesk Plus MSP, offers free licenses in all 3 plans. Manage Engine<\/a> is currently used by more than 700 organizations and it\u2019s available in 29 different languages.<\/p>\n

4. Spiceworks<\/h3>\n

Spiceworks<\/a> offers MSP a managed services software to help you manage multiple client networks from a single console. Your clients will be able to submit help desk tickets through a custom user portal. And, you can open, close and respond to help desk tickets from your mobile device. The MSP software will also send you up-to-date alerts on your networks and allow you to create reports quickly as required. You can also track your labor costs per ticket and per client.<\/p>\n

5. Zendesk<\/h3>\n

These people also build software to help MSPs manage their customer relationships. Zendesk<\/a> provides systems for tracking, prioritizing and solving customer support tickets. You can also take advantage of their help center to learn more about industry issues through articles and interactive forums. Zendesk promises their products will allow your business to be more reliable, flexible and scalable.<\/p>\n

6. Password Manager Pro<\/h3>\n

Managing your customers\u2019 IT networks usually involves a lot of passwords. Unfortunately, a lot of this information usually ends up on post-it notes, spreadsheets or text documents. Password Manager Pro<\/a> acts like a secure vault to store and manage sensitive information such as passwords, documents and digital identities. This means you can offer your customers the best protection for their critical data and comply with their security guidelines for sensitive information. Free trial available.<\/p>\n

7. MSP Comparison<\/h3>\n

This is a free independent product forum<\/a> that MSPs use to review and comment on the business software they have tried. Join this group to compare business software and learn which tools are the most popular and respected in the MSP community. You can read reviews from business owners like you who have spent time and money growing their cloud business. The site is regularly updated with new product listings and software reviews.<\/p>\n

8. BMC TrueSight Pulse<\/h3>\n

BMC<\/a> is a monitoring-as-a-service tool for web applications. It gives you a complete picture of how your web applications are performing and what that means to your users. The tool provides notifications every second about metrics that apply to end users, applications and infrastructure. Full featured, unlimited free trial available.<\/p>\n","protected":false},"excerpt":{"rendered":"

Do you have the solutions you need to run a successful cloud business for Office 365? If you\u2019re","protected":false},"author":177,"featured_media":22896,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[750],"tags":[942],"class_list":["post-8414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partner","tag-managed-service-providers-msps"],"yoast_head":"\n8 Free MSP Support Tools to Build a Successful Business | SherWeb<\/title>\n<meta name=\"description\" content=\"8 free MSP support tools to run a successful business. 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