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When you have a technical problem, you want to talk to a real person. SherWeb will handle your customers’ support requests for free, so you don’t have to invest in a costly support service.
Here’s what you can expect from our support team:
Whether you use our technical support for yourself or your customers, you want to be sure you’re getting the best service in the industry. SherWeb uses the Net Promoter Score (NPS) to measure how likely our clients would recommend us to their friends and colleagues. The responses are rated on a scale of 0-10 (with 0 being very unlikely and 10 being extremely likely). After each support ticket, we’ll survey our clients to find out how we did.
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Our support team aims for an NPS of 75+ every month, which is way above the industry average.
Limited time or resources to invest in your own customer service? Don’t let that hold you back. Our white-label support has you covered. Your brand, your name, our experienced technicians, available 24/7/365.
“There’s no doubt about it; the support is fantastic. For anyone who’s tried to get support directly from Microsoft, you know how challenging it can be. It seems like every time I opened a ticket, they managed to call us back five minutes after we closed for the day.”
Mike Hopkins, DEVsource Technology Solutions