Our Managed Services* puts a dedicated team of cloud engineers to work for you. Our experts will manage your entire environment — from architecting your optimal cloud infrastructure to running all your day-to-day operations.
*Managed Services are only available for SherWeb Performance Cloud. They are currently not available for Microsoft Azure.
| SUPPORT FEATURE | ALL SHERWEB CUSTOMERS | MANAGED SERVICES |
| DIRECT ACCESS TO CLOUD SPECIALISTS
Dedicated and certified experts working on your behalf |
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| ACCESS TO A SOLUTIONS ARCHITECT
Expert help to build the ideal infrastructure |
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| 24/7/365 LIVE SUPPORT
Phone, email & chat support; 40-second average response time by phone |
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| MIGRATION SUPPORT
Full support, whether you’re migrating from on-premises or a competitor, a physical or already virtualized environment |
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| LAUNCH ASSISTANCE
We’ll help you get started on the right foot |
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| SCALING ADVICE
Advice on how to optimize our cloud’s agility while maintaining security best practices |
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| BASIC HEALTH MONITORING
Full system health tracking and maintenance so that you can focus on your business |
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| INFRASTRUCTURE SETUP
Let our team handle the initial setup, quickly and competently |
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| OPERATING SYSTEM CONFIGURATION
Get the right Linux or Windows server for the job. Includes basic configuration and hardening. |
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| SECURITY UPDATES
Stay ahead of security issues; we’ll always keep you up to date. |
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| BACKUP CONFIGURATION
Avoid total disaster or everyday mishaps with the right backup policy. |
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| RECOVERY TESTING
Make disaster recovery more than a theory with a practical test of your procedures. |
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| ACTIVE HEALTH MONITORING
Rely on our proactive measures to see problems before they happen. Have more time to react. |
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| PERFORMANCE EVALUATION
If bad performance is costing you sales, we’ll help you diagnose the weak link in your IT systems. |
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| SOFTWARE UPDATES
Our team will keep your software secure and up to date. |
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| VIRUS PROTECTION
Keep your server clean with complete virus protection. |
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Microsoft IIS
Apache
NGINX
Microsoft SQL Server
MySQL
MongoDB
Memcached
Varnish
Rsync
iptables
Windows Firewall
vsftpd
