How ITSM software supports MSP success
Many managed service providers (MSPs) rely on their ticketing system to help run their business smoothly. Amplified by mounting expectations and demands coming from employees and customers alike, it’s safe to say there’s an increasing dependency on such software. The growing trend has made traditional management processes no longer operational, while technology-enabled capabilities become essential […]
Tips for navigating the Microsoft ecosystem
Navigating the Microsoft ecosystem can certainly appear challenging. There are so many interconnected products and services, so much documentation, and so many dependencies, Microsoft cloud solution providers (CSPs) can’t be blamed for avoiding the more complex portions of the catalog. But that would be a mistake. The Microsoft ecosystem is filled with powerful tools that […]
What’s customer lifetime value and why should MSPs care?
Managed service providers (MSPs) recognize the value of retaining clients instead of only pursuing first-time buyers. After all, it’s more cost-effective for a company to maintain an existing customer base rather than acquiring more clients. Consider this: around three-quarters (74.6%) of B2B sales cycles for new customers take four months or more to close, and […]
Skype for Business is dead! Long live Teams
Communication is key to the success of modern businesses. From instant messages to video calls and conferences, a lot goes into keeping the lines of communication open between executives, employees and other stakeholders. That’s why businesses often invest in tools and software to streamline these conversations. Of the many tools available, Skype for Business enjoyed […]
Keeping it all straight: A power user’s guide to business password managers
The number of accounts and passwords that business users need to manage has grown exponentially. This isn’t a challenge just for large enterprises, either. Today’s SMB users have accumulated a staggering number of accounts that are essential in their day-to-day work lives. As more and more workflows have come to rely on network and cloud […]
