Hosting provider’s customer satisfaction metric hits industry record
SHERBROOKE, QC, May 5, 2014, SherWeb, a long-time leading provider of cloud services and Microsoft’s 2013 World Hosting Partner of the Year, today announced the introduction of its SkyOffice 2013 suite powered by Microsoft Exchange. With this launch, SherWeb becomes the first and only hosted services provider worldwide to offer Hosted Exchange 2013, Hosted SharePoint 2013, Hosted Lync 2013 and SkyNox 2013 (online backup & recovery) in a flexible and comprehensive enterprise-grade communications and collaboration solution.
The announcement will come as welcome news to the growing number of customer and partner organizations looking for a cloud-based solution that goes beyond simple email to include real-time communication and collaboration, such as IM, video conferencing, simultaneous editing of documents and more. All of these features are in a familiar interface that end-users can immediately use with little to no learning curve.
While SkyOffice shares some of the same base functionality as Office 365, its value proposition goes well beyond Microsoft’s hosted entry-level platform. SkyOffice customers benefit from SherWeb’s financially-backed 99.999% uptime SLA and SOC 2 Type II-certified security, along with migration and onboarding services at no cost, from any environment.
SherWeb also offers free 24/7/365 “no-question-is-too-small” technical support to all SMB and Enterprise clients, regardless of plan or account size. Response time on support calls averages 40 seconds. SkyOffice plans are competitively priced and have no minimum or maximum seat caps. Client organizations are also free to mix-and-match plans among their employees with no contracts or commitments.
“SherWeb provides a customer support experience I’ve never encountered with other vendors. Anyone can sell hosted Microsoft products; the key is to provide outstanding support,” says B. Travis Wright, Technology Services Department Head at Workforce Insight Inc., a Denver-based workforce management consulting company. “Small business and enterprise customers aren’t a number that can be given one-size-fits-all support; SherWeb’s team cares and goes the extra mile to personalize the support experience and cater to all technical abilities. Even though SherWeb has more than 25,000 customers, it feels as if they were waiting just for your call.”
“We take value-added services seriously because we know this is what matters to our customers and partners,” says Rima Hatoum, Hosted Exchange Product Manager at SherWeb. “One of the ways we measure customer satisfaction is through the continuous benchmarking of our NP (Net Promoter) Score. Our score is currently 70, the highest in the industry. The availability and quality of our services allows us to bring customers and partners a reliable business email solution they can trust and give them a post-sales experience that can’t be beat.”
By reselling SkyOffice 2013, SherWeb’s 4,000 channel partners will continue to benefit from the most competitive margins in the industry and have the option to white-label the solution. Learn more about SkyOffice 2013 and SherWeb’s 30-day money-back guarantee by visiting us on the web or calling 1-855-378-7932.
About SherWeb Inc. – A worldwide hosted services leader ranking in the prestigious North American Deloitte Technology Fast 500TM, and Microsoft’s 2013 World Hosting Partner of the Year, SherWeb provides competitive Cloud solutions to businesses and partners around the world. Founded in 1998, SherWeb is a privately-owned company headquartered in Quebec, Canada. Its service portfolio includes Microsoft Exchange, SharePoint, Lync, Dynamics CRM and more. For details, visit www.sherweb.com.
Media Contact:
Neela Parsnani
Communications Advisor
1 888 567 6610 Ext.7006
media@sherweb.com
*Update 7 Oct 2014: SkyOffice and SkyNox now go by a new name. Details
Since 1998, Sherweb has been connecting businesses with IT solutions tailored to their needs. Our growing team of over 1,000 experts help our reseller partners succeed with software from leading brands and value-added services that help them offload technical operations and extend their cloud expertise, from tech support to cybersecurity.
Kate O’Neill
Marketing Communications Manager, Sherweb
koneill@sherweb.com
