Backup isn’t enough anymore: What I’m hearing from MSPs about risk, lock-in and cyber resilience in 2026

The conversation around AI is about to shift again. Copilot introduced the idea of AI assistance inside everyday work. The next phase is agentic AI, where software doesn’t just assist people, but also takes action, coordinates tasks and interacts with systems on their behalf.  That’s the context for Agent 365. Microsoft describes it as a single place to observe, govern and secure agents across the organization, with visibility into agents built […]

There’s a lot moving in the Microsoft ecosystem this June, and a few of these updates carry deadlines worth acting on before they pass. The biggest is July 1, when commercial Microsoft 365 prices go up and a new set of permanent Copilot SKUs for SMBs go live. Here’s what to have on your radar this month, and […]

Microsoft is no longer treating AI as a standalone add-on. With Microsoft 365 E7, they’re making a much bigger bet: that AI, security and identity should be bought, governed and scaled as one platform.  That may sound like the natural next step, but for most SMBs, it’s not. The real issue is not what E7 includes. It’s whether SMB customers are actually ready […]

A lot of MSPs still depend on legacy systems that were designed at a time when the business landscape looked much different than it does today. As a result, they’re dealing with outdated workflows, manual data entry, inconsistent billing and reporting, and fragmented tools that slow them down and create operational friction.