Trying to decide which CRM software is right for your business? According to Gartner, Microsoft has been positioned in Leaders Quadrant for CRM Customer Engagement Centre. More specifically, the top two contenders in this area are Dynamics CRM and Dynamics 365. But what improvements does Dynamics 365 offer over the traditional Dynamics CRM? And what’s the main difference between these two products? Let’s review some of the exclusive features, enhancements, and improvements in Dynamics 365 over the original Dynamics CRM.
During the initial phase of a company, you only need a few employees to process the customers’ requirements. You can serve hassle-free information requests from customers by hand. As time goes by, you start growing rapidly from a startup to a mid-size organization. As your business needs increase, you can’t rely on the old, manual […]
Dynamics 365 is one of the biggest and most popular business solutions in the market today. With the introduction of Dynamics products, one selling point was the level of customization within a solution to meet all the customers’ requirements. A significant customization is integration with other systems. There are SharePoint integrations for Document Management, Word, and […]
Dynamics 365 portal's purpose is not to substitute but rather to co-live with it, to increase your online presence beyond the homepage and to drive customer satisfaction. Furthermore, the Portal can be skinned to reflect the same look and feel of your organization’s branding.
Dynamics AX is an ERP, an Enterprise Resource Planning tool. Like other ERPs, it will support enterprises in their daily tasks to better manage their resources, inventory, teams, and the core processes of their business. By centralizing everything under the same roof, an ERP makes it easy for every part of a team to accomplish […]