Managed Cloud

Managed Cloud plans

Talk to our experts

Pro

Contact us

Support

24/7 technical support with unlimited tickets*

*Only for supported items

Response time

60 minutes (SLO)

Infrastructure issues*

*For Performance Cloud or Azure subscriptions through Sherweb CSP only

Server issues & software support*

*Only applicable for specified software

Management

Infrastructure documentation

Report reviews & recommendations

Access to a technical account supervisor (TAS)

Access to a bank of hours for professional services*

*Can be used for architecture, troubleshooting outside of supported items or service requests

Quarterly business reviews

Monitoring

CPU, RAM & Disk

Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL

Custom monitoring

Patching

OS patch management, deployment & patching report

Troubleshooting patching & manual install

Vulnerability detection

Cloud agents for vulnerability discovery

Reporting on discovered vulnerabilities

Remediation*

*Taken from the bank of hours for professional services

Operational alert response

Proactive service restart & disk space management

Triage, first response

Active Directory

Daily Active Directory health check & reporting

Active Directory troubleshooting

Microsoft SQL Server

Database health check

Database health reporting & proactive database maintenance

Software

Inventory

Reporting

Endpoint protection*

*Protection against network attacks, exploits and more

Installation, monitoring & reporting

Disaster recovery*

*Service requires subscription

Configuration, monitoring & replication status reporting

Troubleshooting

Assisted failover

VIP

Contact us

Support

24/7 technical support with unlimited tickets*

*Only for supported items

Response time

30 minutes (SLO)

Infrastructure issues*

*For Performance Cloud or Azure subscriptions through Sherweb CSP only

Server issues & software support*

*Only applicable for specific software

Management

Infrastructure documentation

Report reviews & recommendations

Access to a technical account supervisor (TAS)

Access to a bank of hours for professional services*

*Can be used for architecture, troubleshooting outside of supported items or service requests

Quarterly business reviews

Monitoring

CPU, RAM & Disk

Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL

Custom monitoring

Patching

OS patch management, deployment & patching report

Troubleshooting patching & manual install

Vulnerability detection

Cloud agents for vulnerability discovery

Reporting on discovered vulnerabilities

Remediation*

*Taken from the bank of hours for professional services

Operational alert response

Proactive service restart & disk space management

Triage, first response

Active Directory

Daily Active Directory health check & reporting

Active Directory troubleshooting

Microsoft SQL Server

Database health check

Database health reporting & proactive database maintenance

Software

Inventory

Reporting

Endpoint protection*

*Protection against network attacks, exploits and more

Installation, monitoring & reporting

Disaster recovery*

*Service requires subscription

Configuration, monitoring & replication status reporting

Troubleshooting

Assisted failover

 

Support

 

 

24/7 technical support with unlimited tickets*

*Only for supported items

Response time

60 minutes (SLO)

30 minutes (SLO)

Infrastructure issues*

*For Performance Cloud or Azure subscriptions through Sherweb CSP only

Server issues & software support*

*Only applicable for specified software

Management

 

 

Infrastructure documentation

Report reviews & recommendations

Access to a technical account supervisor (TAS)

Access to a bank of hours for professional services*

*Can be used for architecture, troubleshooting outside of supported items or service requests

Quarterly business reviews

Monitoring

 

 

CPU, RAM & Disk

Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL

Custom monitoring

Patching

 

 

OS patch management, deployment & patching report

Troubleshooting patching & manual install

Vulnerability detection

 

 

Cloud agents for vulnerability discovery

Reporting on discovered vulnerabilities

Remediation*

*Taken from the bank of hours for professional services

Operational alert response

 

 

Proactive service restart & disk space management

Triage, first response

Active Directory

 

 

Daily Active Directory health check & reporting

Active Directory troubleshooting

Microsoft SQL Server

 

 

Database health check

Database health reporting & proactive database maintenance

Software

 

 

Inventory

Reporting

Backup

 

 

Configuration, monitoring & reporting

Troubleshooting

Assisted restores

Endpoint protection*

*Protection against network attacks, exploits and more

 

 

Installation, monitoring & reporting

Disaster recovery*

*Service requires subscription

 

 

Configuration, monitoring & replication status reporting

Troubleshooting

Assisted failover

Ready to get started
with Managed Cloud?

For more information about these services and the benefits of working with Sherweb,
take a look at our product sheet.