“Am I the only one who has no idea if this is a big deal?”
That’s the question you can’t ask out loud. Not to your clients, who expect you to be the expert. Not to your team, who looks to you for answers. And definitely not on LinkedIn, where everyone’s a thought leader with all the answers.
But it’s the question that runs through your head more often than you’d like to admit.
You’re staring at a new vulnerability. The vendor docs are vague. The Reddit posts are full of speculation. Your gut says “probably fine,” but your brain says “what if it’s not?”
If you’ve been a security lead at an MSP long enough, you know that feeling. And you know how isolating it is.
That isolation is the real friction point in our channel. We have plenty of “show floors” full of brochures and sales pitches. What we’ve desperately needed is a “war room”: a place to operationalize what we know alongside peers who are in the same trenches.
That’s why we built the CyberMSP Community. And frankly, it’s the community I wish I had access to ten years ago.
Security is a practice, not a purchase
There’s a misconception in the broader market that cybersecurity is something you buy. If you just buy the right EDR, the right SIEM and the right identity management tool, you’re “secure.”
But everyone reading this knows that isn’t true. You can buy the most expensive stack in the world, but if you lack the operational maturity to run it (or the culture to support it) you’re still vulnerable.
The problem is that while we have an abundance of tools, we have a scarcity of validation. When you hit a technical roadblock at 4:00 PM on a Friday, do you have someone you can text? When a client pushes back on compliance requirements, where do you find the language to convince them?
Usually, you have to ask a vendor. And while vendors can be helpful, their answer almost always involves buying another SKU. We needed a space where an MSP could ask, “Is this alert real?” or “How are you actually handling these compliance requirements?” without triggering a sales cadence.
Why we built the CyberMSP Community
We launched the CyberMSP Community with a simple goal: create a vendor-neutral space where MSPs can have the conversations that actually move the needle.
You might be asking: Why is Sherweb, a cloud solutions provider, building a vendor-neutral space?
It’s simple. We realized that if we wanted to help MSPs grow, we had to stop trying to sell to them and start listening to them.
This isn’t a Sherweb sales funnel. It’s a moderated, MSP-only space where high-stakes technical discussions can happen without the noise.
Here’s what that means in practice:
- It’s hosted on Microsoft Teams. We didn’t want you to have to log into some clunky third-party forum. We put the community where you already work.
- It’s strictly moderated. We have a zero-tolerance policy for sales pitches. If a vendor drops a one-pager in the chat, it’s gone.
- It’s vendor-neutral. This isn’t a Sherweb fan club. We talk about tools we don’t sell. We focus on the security outcome, not the SKU.
The goal is to give you three things you can’t get elsewhere:
- Curated threat intel: Real-time briefings on the latest security trends. News on ransomware, phishing and zero-day exploits that are actually relevant to MSPs and contextualized for your clients.
- Direct access to experts: You get a direct line to me and other industry veterans. No ticket queues, no “let me ask my manager.”
- Action over theory: We focus on implementation. How do you deploy this? How do you price this? How do you explain this?
What’s happening inside
We launched the CyberMSP Community recently with this vision of “signal over noise,” but I’ll be honest: I wasn’t sure if the industry was ready to trust it. We’ve all been burned by “communities” that turned out to be glorified mailing lists.
But the response so far has been overwhelming. We launched about a month ago, and we’ve already seen over 300 MSPs join the ranks.
But the numbers matter less to me than the quality of the conversation. In just a short time, I’ve watched members bypass the small talk and go straight to the hard problems. It’s so rewarding to see peers sharing actual advice, not just theory.
This is real peer-to-peer support. When you strip away the sales pitches and the marketing noise, you make room for the good stuff: honest conversations, tactical advice and the kind of professional relationships that make security work more rewarding.
What’s coming next
The community is live, but we’re just scratching the surface of what we plan to do. We have a roadmap of content planned for the coming months, covering everything from the latest threat landscapes to operational maturity.
We’re also bringing in outside voices. We recently hosted a session on the human side of security, and we plan to bring in more experts who can help you navigate the complex business and human realities of running a modern security practice.
But this isn’t a top-down initiative. The roadmap is community-driven. We’re building this with you, not just for you. We want your ideas, your challenges and your expertise. Help us shape what this becomes.
The bad guys are working together. We should too.
I’ll leave you with this thought. The bad actors out there are collaborating right now. They have their own communities on the dark web where they share code, sell credentials and swap tactics. They are not working in silos.
If we, the “good guys,” stay siloed in our vendor camps, refusing to share information because “that MSP is my competitor” or “that vendor isn’t my partner,” we lose.
That’s why the CyberMSP Community is open to all MSPs. I don’t care if you partner with Sherweb or not. I don’t care what RMM you use or whose EDR you deploy. If you’re serious about protecting your clients and improving your craft, you belong here.
This community is for MSPs who want to position themselves as trusted security advisors. For those navigating compliance, talent gaps and client pushback. For those who believe in peer collaboration over vendor pitches.
I want to hear your war stories, and I want to share mine. Come join us in the war room.
Join the CyberMSP Community
Ready to cut through the noise? Request access today to get curated threat intel, direct expert support and real peer-to-peer validation without the sales pitch.
