Out of necessity, most businesses and managed service providers start out running their helpdesks internally ↗. It makes sense at first when the scope and volume of their service requests are relatively small.
You’ve heard about help desk outsourcing. You think it could help with the high request volume you’re facing right now. Maybe your service desk specialist just left and you’re having trouble finding new talent. You need to get above water, and outsourcing sounds like the perfect fit. You’ve probably seen some objections to outsourcing from […]