The easiest way for MSPs to migrate clients to the cloud
Cloud computing as a data management option has been around for years now and it offers would-be clients a number of palpable benefits. Despite this, it’s very likely that some of your clients are still concerned about migrating their infrastructure and workloads to the cloud. Typically, these concerns range from data security, to data backup, […]
3 reasons why Microsoft Azure and Dynamics 365 are a great fit
Microsoft Dynamics 365 and Azure enable businesses to leverage agile, flexible business solutions that bring their operations into the digital age. Both built in the Microsoft Cloud, it goes without saying that these two products work seamlessly together. If you’re embedded in one Microsoft solution and want to expand your business capabilities exponentially, it makes […]
After-hours on-call causes turnover on your service desk
Experienced, knowledgeable helpdesk agents are worth an arm and a leg, as the saying goes. Not only do they work day in and day out to provide invaluable service to your MSP, but they also help guide and mentor other agents. Their very presence raises the performance and morale of your entire helpdesk. It goes […]
Busting common myths about helpdesk outsourcing
You’ve heard about helpdesk outsourcing. You think it could help with the high request volume you’re facing right now. Maybe your service desk specialist just left and you’re having trouble finding new talent. You need to get above water, and outsourcing sounds like the perfect fit. You’ve probably seen some objections to outsourcing from other […]
Extended detection and response (XDR): What is it and why do MSPs need it?
The cybersecurity solutions landscape is changing quickly—it’s hard staying on top of all the acronyms! However, cyberthreats and attacks are also rapidly evolving, and the technology we use has to match that tenacity if we want to adequately protect our businesses and our clients’ businesses from being exploited. Extended detection and response (XDR) is a […]
