After-hours on-call causes turnover on your service desk
Experienced, knowledgeable helpdesk agents are worth an arm and a leg, as the saying goes. Not only do they work day in and day out to provide invaluable service to your MSP, but they also help guide and mentor other agents. Their very presence raises the performance and morale of your entire helpdesk. It goes […]
Busting common myths about helpdesk outsourcing
You’ve heard about helpdesk outsourcing. You think it could help with the high request volume you’re facing right now. Maybe your service desk specialist just left and you’re having trouble finding new talent. You need to get above water, and outsourcing sounds like the perfect fit. You’ve probably seen some objections to outsourcing from other […]
Extended detection and response (XDR): What is it and why do MSPs need it?
The cybersecurity solutions landscape is changing quickly—it’s hard staying on top of all the acronyms! However, cyberthreats and attacks are also rapidly evolving, and the technology we use has to match that tenacity if we want to adequately protect our businesses and our clients’ businesses from being exploited. Extended detection and response (XDR) is a […]
Why Sherweb has the best MSP partner program
Sherweb is a cloud marketplace leader that helps managed service providers (MSPs) grow with value-added services. We support partners with business strategies, cloud services, operations, go-to-market expertise and a host of other benefits to enable success. Launched in 2012, Sherweb’s MSP partner program has grown to include more than 7000 partners. Maintaining a high level […]
Tips for reducing MSP headaches
Running a managed service provider (MSP) business is certainly not without its challenges. Being available to address issues as they crop up—in other words, day and night—is draining, even for large, established MSPs. Whether it’s a problem with a client, an employee, your system, or some other operational concern, one thing’s for sure: it doesn’t […]
