In the world of managed services, tech is everywhere.
What’s rare? A real connection.
Everyone talks about tools. No one talks about trust. MSPs today are often left navigating complex partner portals, buried under tickets and chasing answers from CSPs who barely know their name. When everything becomes automated, impersonal and reactive, it’s hard to feel like anyone is truly invested in your growth.
At Sherweb, we think you deserve more. Not just another platform. Not just another provider. But a partner who feels like part of your team. One who sees your goals, understands your customers, and works alongside you to help build something that lasts.
Because in an industry that’s always talking about transformation, maybe the real shift starts with something simple: relationships.
The problem with business as usual
Somewhere along the way, “partner” became just another word.
For many MSPs, the experience of working with a cloud provider has been reduced to this:
– A ticketing system.
– A faceless portal.
– A monthly invoice.
– And a feeling that you’re doing it all alone.
The reality is that too many MSPs are stuck in CSP relationships that are built for volume, not value. The model is designed for efficiency, but not for empathy.
You might get tools and access, but rarely do you get insight. You might get emails and dashboards, but not people who actually know your business.
This kind of arms-length partnership creates friction. It limits your ability to scale. And it makes it harder to trust the very providers who are supposed to help you grow.
We hear this story all the time from MSPs who’ve been burned by a “set it and forget it” experience. And while automation has its place, the future isn’t just AI-powered. It’s human-led.
What human-centric really means
Being “human-centric” isn’t a tagline. It’s our way of doing business.
At Sherweb, that means when you join our partner network, you’re not just handed a login and a knowledge base. You’re connected with real people—account managers, strategic advisors, technical experts—who show up for your business with care and clarity.
These aren’t one-off interactions. They’re relationships built over time. The kind where someone remembers your goals, checks in before problems arise, and helps you unlock new revenue opportunities that weren’t even on your radar yet.
People who work with you, not just for you
Success isn’t just about solving technical issues. It’s about helping MSPs thrive across every part of their business.
That’s why we’ve built our partner experience around collaboration. Your account manager is more than a point of contact—they’re a strategist who understands the big picture. Behind them, you’ll find a team of specialists who help with licensing, marketing, solution design, training, and more.
Need to explore new verticals? Build out co-branded assets? Upskill your team on Microsoft? You’ve got people for that and they’re already on your side.
From strategy to sales to success
We believe in proactive guidance, not reactive answers. That means we’re thinking with you about where your business is headed and how to get you there faster.
Our enablement resources are tailored to your goals, not just the solutions you sell. Whether that’s launching new service offerings, coaching your sales team or unlocking margin opportunities through smarter bundling, we walk with you through the full lifecycle of growth.
It’s not about adding complexity; it’s about helping you simplify and scale with confidence.
Microsoft expertise that gives you an edge
Microsoft’s ecosystem is massive and MSPs need more than access to make it work. They need guidance that connects the platform to the pressures of real business models, tight timelines and evolving client needs.
We don’t just know Microsoft. We know what it takes to turn complexity into clarity—and insight into action.
As Steven Freidkin, CEO of Ntiva, put it:
“Sherweb has helped us go to market faster and with more accuracy than going it alone. We couldn’t be more grateful for the partnership.”
That’s the kind of impact Microsoft expertise should have. Not just certifications or updates—but enablement that builds real momentum.
A partner who gets it, because they get you
Technology moves fast. But the need for trusted relationships hasn’t changed.
If anything, it matters more than ever.
We get it, you’ve heard it all before.
Better support. Faster responses. More human.
But here’s the thing: we didn’t need to change a thing.
This isn’t a new direction. It’s our DNA.
If you’re looking for a partner who sees your business the way you do, Sherweb’s been here the whole time, showing up, digging in and building real momentum alongside MSPs like you.
Let’s build something real, together.
Already a Sherweb partner?
Reach out to your Account Manager to discover how Human-Centric enablement can help you grow faster, with more confidence.
Not a Sherweb partner yet?
Explore our Partner Program and see what’s possible when people—and the right technology—work hand in hand to grow your business.
