NordLayer: Fast, flexible network security for MSPs

Hybrid work has become the new normal, but many MSPs still rely on traditional VPNs and firewalls that simply weren’t built for today’s distributed environments. With users accessing cloud applications and sensitive data from multiple devices and locations, security gaps and management complexities are emerging. Protecting this modern, hybrid workplace requires a fresh approach to […]

Password resets. Account lockouts. Insecure spreadsheets. If this sounds all too familiar, you’re not alone. For many MSPs, managing credentials across dozens of clients is a major operational drain and a significant security blind spot. Weak and reused passwords remain a primary entry point for data breaches and put your clients at constant risk. And […]

Struggling to show your clients the real value of Copilot for Microsoft 365? The good news is small to medium business (SMB) employees want to use AI tools. According to Microsoft’s Work Trend Index Annual Report, 75% of people are already using them at work. This rapid rise in the popularity of generative AI tools […]

When finance workflows break down, businesses feel it. Manual processes, spreadsheet sprawl, inconsistent approvals, and disconnected systems do more than drain productivity—they open the door to financial risk, client frustration and stalled growth. And for partners supporting clients in this space, the conversation goes beyond software. Partners need to show clients how modern tools like […]

There’s a quiet transformation happening inside Microsoft Dynamics 365 Business Central, and it’s not just about adding AI prompts to workflows. It’s about moving toward business systems that think ahead, take action, and adapt in real time. Microsoft’s vision for Business Central is evolving from a traditional business management platform into something more autonomous. Copilot […]

Most managed service providers (MSPs) don’t think of ERP as a natural next step. It sounds too big, too technical, too far removed from the day-to-day client needs they’re used to solving. Thanks to Microsoft 365 and Business Central integration, this isn’t traditional ERP—it’s a connected system designed for how modern businesses actually run. Dynamics […]

Let’s face it: running an MSP today isn’t getting any easier. With clients expecting more and emerging industry trends like AI to consider, you need smart solutions to stay ahead. Managing all this without overloading your team is a constant challenge, especially since the manual processes that worked five years ago just aren’t cutting it […]

If you're having a difficult time choosing between Microsoft Dynamics 365 and QuickBooks, then it's a good idea to compare the features of each. Both are rated high for overall performance. When you're ready for more than basic accounting software, then either option deserves a closer look.

Supporting more customers doesn’t always mean hiring more staff. That’s a reality managed service providers (MSPs) know well—and feel every time a client submits a license request at midnight or needs onboarding support before your day even starts. Scaling without compromising service is a constant balancing act. The Sherweb Self-Service Portal was built with that […]

Automation has changed how we operate. Faster ticket routing, real-time alerts, predictive escalation paths—many of these tools were built to remove friction for partners. And in a sense, they have. But in the race to simplify, many cloud distributors have also removed something else: the people who used to be part of the conversation. More […]

At the heart of every successful MSP-client relationship is trust—trust in your expertise, your reliability and your commitment to their security. Maintaining that trust in the face of complex cyber threats means making robust vulnerability management a cornerstone of your service. Yet, many solutions on the market today weren’t built with MSP workflows in mind, […]

Delivering security awareness training across multiple clients shouldn’t take hours of manual effort. But for many MSPs, traditional SAT tools require constant setup, follow-ups and reporting, often without delivering meaningful results. That’s a problem when threats like AI-driven phishing are only getting more sophisticated.  HacWare solves these challenges with automation. Built for MSPs, it delivers […]

In the world of managed services, tech is everywhere. What’s rare? A real connection. Everyone talks about tools. No one talks about trust. MSPs today are often left navigating complex partner portals, buried under tickets and chasing answers from CSPs who barely know their name. When everything becomes automated, impersonal and reactive, it’s hard to […]

You’ve got the platforms. The programs. The dashboards. But somehow, it still feels like you’re doing it alone. At Sherweb, we believe enablement should feel like a partnership, not paperwork. You’re not just supported—you’re surrounded. By people who know your business, share your urgency and show up before the problem does. Because growth isn’t just […]

Sellers are tired. Of admin work. Of jumping between CRM, Outlook, Teams and back again. Of trying to find relevant data while a deal is slipping away. For SMBs, the result isn’t just seller burnout—it’s stalled pipelines, lost visibility and revenue goals that get harder to hit every quarter. Enter Copilot for Sales: Microsoft’s AI […]

Your clients spend hours every day working in their web browsers. Accessing cloud apps, collaborating online, sending emails—it’s all central to modern work. But is it secure? For many organizations, the browser remains a significant blind spot and a prime target for cyberattacks.  For MSPs, that’s a problem. The browser has become the primary access […]

Cyber threats are constantly evolving, but the biggest cybersecurity risk for businesses isn’t some sophisticated malware or zero-day exploit. It’s human error: clicking on phishing emails, reusing weak passwords and failing to follow security policies.  For MSPs, managing this risk across multiple clients is a constant challenge, and traditional security awareness training isn’t enough to […]

In this post, I will give an overview of AI in relation to Dynamics 365, and show some practical examples of how you can leverage the capabilities for your own business.

AI threat detection for MSPs is no longer optional, it’s becoming essential for securing Copilot and other AI-powered tools. AI adoption is accelerating and for managed service providers (MSPs), that means a shift in how client environments need to be secured. Tools like Microsoft Copilot interact with large volumes of sensitive business data across Microsoft […]

Managed service providers (MSPs) operate in a complex ecosystem where efficiency and flexibility determine success. Managing multiple vendors, ensuring clients have the right products and streamlining procurement can be time-consuming. That’s where Sherweb’s Self-Service Portal (SSP) comes in. Our self-service portal’s marketplace feature is designed to streamline this process. With this powerful tool, resellers can […]

With cybercrime on the rise, it’s more important than ever for managed service providers (MSPs) to prioritize secure backup solutions that protect client data and reduce the risk of breaches. In 2024, Sophos reported that 94% of organizations that experienced a ransomware attack found that criminals attempted to compromise their backups. As cybercriminals increasingly focus […]

What’s the key to running a thriving MSP in today’s competitive market? With growing competition, tighter margins and rising client expectations, you need more than just technical expertise, you need the right strategies to differentiate, secure and scale your business. Cloud services, security offerings, and customer experience have become the biggest drivers of success. But […]

AI is one of a managed service provider’s (MSPs) biggest assets and greatest responsibilities. While AI tools like Microsoft Copilot can drive massive productivity gains, they also bring existing data security issues to the surface. That’s because AI interacts with vast volumes of structured and unstructured data—files, emails, chats, calendars—based on user access. If environments […]

One of the most asked questions by customers installing Dynamics CRM used to be, “Can we manage the project from the Dynamics CRM web app?” Or, “is there a way to manage resources on a single project directly from CRM?” And these questions made sense. Dynamics CRM was handling the customer’s order from when it was a lead up until it was invoiced. Why not take it a step further and allow customers to manage the projects from the same interface?

Could your organization be the next target of a stealthy zero-day attack? It’s not a matter of if—it’s a matter of when. As cyberattacks become more sophisticated and pervasive, myths about zero-day vulnerabilities and their exploitation are rampant, often fueled by Hollywood dramatizations and media hype. In reality, while the potential for massive breaches exists, […]

Identity and access management (IAM) has moved to the front lines of AI readiness. As more businesses explore Microsoft Copilot and other AI-integrated platforms, MSPs are under pressure to ensure client environments are ready, before those tools go live. That means tightening controls around who can access data, how AI interacts with business systems, and […]

A zero-day vulnerability refers to a security flaw that is yet to be discovered or has only recently been discovered by a developer or vendor, meaning they have ‘zero days’ to resolve the issue.

While many businesses are curious about Microsoft Copilot and other AI tools, most IT service providers find themselves in the planning stages rather than full implementation. This deliberate approach creates a strategic advantage: the opportunity to build security into AI adoption from the ground up rather than retrofitting protections after deployment. AI adoption is accelerating: […]

If you’re running an MSP in 2025, you’re facing a familiar challenge: Your technical expertise is solid, but your sales pipeline isn’t growing as fast as it could be. Your team spends countless hours managing vendors, handling operations and troubleshooting client issues—time that could be spent closing deals and growing your business. The most successful […]

In the fast-paced world of IT services, Managed Service Providers (MSPs) are increasingly called upon to deliver scalable, secure and efficient cloud solutions to businesses transitioning to remote and hybrid environments. A critical tool in this transformation is Azure Virtual Desktop (AVD), a Microsoft solution that provides flexibility and powerful desktop virtualization. However, to maximize […]

2024 was a year of growth and opportunity at Sherweb with new launches and initiatives to help our partners thrive. The year may be winding down, but we aren’t. Sherweb is working hard behind the scenes to bring our partners lots of exciting new products, services and helpful resources in the first quarter of 2025. […]

Some managed service providers (MSPs) don’t see the revenue-generating potential of cybersecurity services. They simply treat cybersecurity as just another cost of doing business. A better way to look at it is protection against lost income. MSPs should work with their small and mid-sized business (SMB) customers to prioritize reliable security tools [...]

Change is on the horizon for businesses relying on Microsoft Dynamics GP. Microsoft has announced that product support and updates for Dynamics GP will officially end on September 30, 2029, with security patches concluding on April 30, 2031. For managed service providers (MSPs), this announcement is a clear call to action to help clients navigate […]

Businesses are more aware than ever of the need to protect against cyber threats and data breaches and safeguard their digital assets. According to Forbes Advisor, data breaches rose 72% between 2021 and 2023. This growing concern is an opportunity for MSPs to expand their offerings and introduce a new revenue stream in their business: […]

As a managed service provider (MSP), you understand that your clients trust you with their most sensitive data and IT infrastructure. But what happens when that trust is compromised by a cyberattack? The stakes are higher than ever, and the financial, operational and reputational costs of a cyberattack can cripple your business. The emotional toll […]

In 2025, MSPs will face a dynamic blend of opportunities and vulnerabilities, from AI-enhanced cyberattacks to the demand for AI-driven cybersecurity solutions. The intersection of AI and cybersecurity is no longer just a futuristic concept—it’s a reality and it’s quickly shaping the trajectory of the IT industry. If you’re an MSP that is reselling Copilot […]

As the IT landscape evolves, the pressure on managed service providers (MSPs) to deliver robust data protection solutions has never been higher. With the rise in cyber threats, stringent compliance mandates and the shift toward hybrid and multi-cloud environments, MSPs are at the forefront of safeguarding client data while driving operational growth. Staying ahead of […]

According to Norton, cyberhackers exposed over 24 billion passwords in 2022. Many MSP clients don’t know that password managers exist and store their passwords within the autosave feature of their browsers, a spreadsheet, or a physical password log, leaving them vulnerable to exposure and breaches. Especially for small businesses without large teams, cybersecurity may not […]

Microsoft Enterprise Mobility + Security (EMS) was designed to help manage and protect users, devices, apps, and data. This integrated suite of products enables companies to manage who has access to corporate resources, while protecting and securing business and customer information on all devices, anywhere, in real-time.

The managed service provider (MSP) landscape is no stranger to change, but 2025 is shaping up to be a defining year for those ready to embrace innovation and evolution. As new technologies, shifting customer expectations and economic forces converge, MSPs must sharpen their strategies to stay ahead. From the rise of AI-driven solutions to hybrid […]

Transform your MSP business by embracing AI as the ultimate disruptor and uncover untapped revenue streams through Microsoft Copilot customization solutions. How is AI changing the game for every industry? Artificial intelligence (AI) is currently the driving force behind a wave of disruption reshaping industries. From healthcare to manufacturing, legal services to finance, businesses are […]

A vulnerability assessment is a method of identifying security weaknesses in a given IT environment. The process could apply to specific applications, solutions, networks, an entire IT infrastructure or a combination of all these elements.

Data silos can be a significant obstacle for businesses, leading to inefficiencies and poor decision-making. Businesses incur an average loss of $9.7 million annually due to poor-quality data caused by data silos.  Microsoft Dynamics 365 Business Central can be a powerful tool for eliminating data silos and improving overall business performance.  These silos can significantly […]

Managed service providers (MSPs) need to offer solutions that not only meet the needs of their clients but also provide significant value. For manufacturing clients, Microsoft Dynamics 365 Business Central is a powerful tool that can streamline operations, improve efficiency and drive growth. Manufacturing businesses in particular need centralized and harmonized visibility over their entire […]

Figuring out which enterprise resource planning (ERP) or customer relationship management (CRM) solution is right for your managed service provider (MSP) clients can be a complex process. There are over 400 million small- and medium-sized businesses (SMBs) worldwide, and each one is a little different, so you need to have different solutions available on offer […]

Azure PaaS runs on the Microsoft Azure platform and benefits from its security, availability and scalability. The possibilities of what users can develop and deploy using Azure PaaS are virtually endless.

Unlock new revenue streams by becoming AI-ready with Microsoft’s Copilot and Sales Advisor tools, leveraging powerful incentive programs for accelerated growth. The AI readiness imperative The managed services landscape is evolving rapidly. Today, forward-thinking managed service providers (MSPs) are capitalizing on AI’s potential to drive growth, while others watch from the sidelines. According to industry […]

Azure Virtual Desktop (AVD) is a comprehensive desktop and application virtualization service that runs on the Microsoft Azure platform. Based in the cloud, AVD gives users access to a full Windows 10 or 11 desktop experience without needing to have any software installed directly on the device.

Hackers are more relentless than ever, using sophisticated tactics to exploit vulnerabilities in businesses, personal accounts, and IT infrastructures. For Managed Service Providers (MSPs) and businesses that manage sensitive data, cybersecurity isn’t optional—it’s essential. With ransomware attacks up 95% year-over-year and phishing responsible for 90% of breaches, failing to secure your systems could cost more […]

Knowing how to sell Veeam’s suite of products to your MSP’s clients effectively can drive more revenue to your business.

Sherweb is a marketplace of leading cloud solutions and value-added services delivered by a team of passionate experts invested in the growth of our managed service provider (MSP) partners. Launched in 2012, our MSP partner program has helped more than 7000 organizations succeed. Maintaining a high level of customer service, improving relationships and actively searching […]

Arriving at the actual cost of finding and hiring new talent involves truly understanding the process from start to finish. And while some businesses may go into the hiring process somewhat blind, knowing the true cost of hiring can help you identify where it makes sense to cut costs, as well as where it would be wise to spend more.

The cybersecurity landscape has experienced seismic shifts in recent years. With the explosion of cloud technologies and IoT devices, MSPs face unprecedented challenges in securing sprawling networks. Traditional methods, built around a secure perimeter, are no longer sufficient in today’s remote, multi-cloud environments. As MSPs, we must evolve to meet this new reality. The Zero […]

As your clients’ trusted IT provider, you want to supply them with solutions and services that bring peace of mind, not add to their stress levels. Working with a single vendor that integrates backup, disaster recovery and cybersecurity into one comprehensive solution can therefore have a significant impact for you, the provider and your client, the end user. Acronis Cyber Protect Cloud can realize this kind of impact.

October is Cybersecurity Awareness Month, and this year’s theme, “Secure Our World,” reminds us that we all play a role in making the digital space safer. Throughout the month, we’ll explore practical ways to strengthen your cybersecurity defenses—whether it’s by recognizing threats, securing your data or adopting new habits to protect your businesses and personal lives. […]

Office and Microsoft 365 come with a full list of tools that will make you and your colleagues more productive! Because you’ve been using Office applications for many years, it’s easy to stick to the same old habits. For example, you’ve probably memorized all kinds of keyboard shortcuts. Once you’ve adapted to a changed interface, you’ll want to use your favorite application in the same familiar way.

October is Cybersecurity Awareness Month, and this year’s theme, “Secure Our World,” reminds us that we all play a role in making the digital space safer. Throughout the month, we’ll explore practical ways to strengthen your cybersecurity defenses—whether it’s by recognizing threats, securing your data or adopting new habits to protect your businesses and personal […]

October is Cybersecurity Awareness Month, and this year’s theme, “Secure Our World,” reminds us that we all play a role in making the digital space safer. Throughout the month, we’ll explore practical ways to strengthen your cybersecurity defenses—whether it’s by recognizing threats, securing your data or adopting new habits to protect your businesses and personal lives. […]

The first step in determining if your MSP’s clients could use an ERP solution is to simply listen to their current challenges and understand their goals for growth.

Why is it in an MSP’s best interest to become a Microsoft Dynamics 365 Business Central partner? Let us count the ways!

Business Central is an enterprise resource planning (ERP) system that combines finance, sales, service and operations functions within a single comprehensive platform.

AI is everywhere these days, and every industry is in a rush to harness it. While some sectors need more time to figure out how to do that effectively, one group has wasted no time devising clever ways to use AI to its advantage: hackers. Fortunately, methods of using AI for cybersecurity are also rapidly developing.

In today’s technological landscape, the unstoppable rise of AI across industries and sectors signifies a profound transformative shift in the ways we interact with technology. The AI revolution is having a transformative impact on society, the economy, and everyday life as we know it. Naturally, it’s also reshaping how businesses operate and managed service providers […]

AI readiness and a strong security posture—you can’t have one without the other. Establishing a solid security foundation for your clients and sound data governance is critical for success with Copilot for Microsoft 365 adoption and getting the most out of the tool post-deployment. While security can be complex, with the right tools, partners and […]

Let’s talk efficiency. Managed service providers (MSPs) face constant pressure to deliver timesaving and scalable solutions to their clients. One of the biggest time drains for MSPs is the manual provisioning of licenses and subscriptions. Repetitive tasks like this consumes valuable resources that could be better spent on strategic initiatives and client consultations. You’ve got […]

By now, you already know the end-user benefits of AI—boosted productivity, amplified creativity and time saved. But, for managed service providers (MSPs), there are different considerations. Most importantly, how can you make money and grow your business with AI tools like Copilot for Microsoft 365? So, let’s explore the opportunity that comes with AI, how […]

Whether you’re struggling to communicate the benefits of Google Workspace to clients, or are considering reselling Google Workspace, this rough guide is meant to make your job easier.

Remember the excitement around cloud computing? Scalability, agility, cost savings – it all seemed like a dream come true for MSPs. But fast forward to today, and the reality can feel more like a nightmare. Struggling to keep your clients’ heads above the cloud? In today’s fiercely competitive IT landscape, Managed Service Providers (MSPs) are […]

In today’s digital age, securing access to sensitive data is paramount. But with a growing number of accounts to manage, and the ever-present threat of cyberattacks, keeping track of strong, unique passwords can feel like navigating an endless maze. Businesses juggle a complex ecosystem of cloud applications, each requiring robust password management. But a common […]

Sherweb’s Performance Cloud combines the power of VMware with flexible cloud server infrastructure. Built by our in-house experts, it was designed with both managed service providers (MSPs) and their SMB clients in mind. Powered by VMware, Performance Cloud enables easy deployment of cloud servers with a user-friendly self-service portal, an exceptional performance to cost ratio […]

Microsoft now has a cloud-based service for small businesses that combines Office 365, Data Security, and Windows 10. It’s a solution designed for growing businesses with less than 300 users that neither have the time nor the necessary resources to maintain multiple servers and seats. It also gives not only your staff but also your customers the flexibility to securely share, collaborate, and communicate seamlessly on any device, anywhere and anytime.

Managed Service Providers (MSPs) are constantly juggling multiple client environments, each with its own security posture and challenges. Keeping track of Copilot for Microsoft 365 security needs across those clients can feel stressful, demanding and with limited visibility. Imagine a world where managing your clients’ security and optimizing their Copilot usage happens seamlessly from a […]

In today’s fiercely competitive IT landscape, Managed Service Providers (MSPs) are constantly striving to optimize workflows, increase efficiency and deliver exceptional value to their clients. Artificial intelligence (AI) has emerged as a game-changer, promising automation, enhanced efficiency and a competitive edge. But with options like Microsoft Copilot and Google Gemini vying for your attention, choosing […]

Let’s face it, in the dynamic world of Managed Service Providers (MSPs), differentiation is king. Every MSP strives to deliver unparalleled value to their clients, becoming a trusted advisor who helps them navigate the ever-evolving IT landscape. Microsoft Copilot, the AI-powered productivity assistant, has emerged as a game-changer. However, simply having Copilot in your arsenal […]

The future of work is undeniably AI-powered. As a Managed Service Provider (MSP), there is a ton of pressure to stay ahead of the curve. Microsoft 365’s revolutionary AI assistant, Copilot, is transforming productivity, streamlining workflows and boosting employee creativity. But with such innovation comes natural questions about Copilot for Microsoft 365 security: is Copilot […]

Discover the latest developments to the Microsoft Cloud Solution Provider (CSP) program and how they’re reshaping the digital transformation landscape for Managed Service Providers (MSPs). The Microsoft CSP program is evolving to provide unique service offerings tailored to MSPs. This ongoing journey ensures partners can continue their digital transformation for customers, regardless of their purchasing preferences for […]

Let’s face it. You wouldn’t be an independent cloud reseller if you didn’t want to run your own show. But, imagine what you could achieve with a little help! We know how tough it can be to juggle things like technical support and billing, plus stay up to date on all the latest cloud solutions. […]

Automation is key to staying ahead of the curve success in the rapidly evolving IT landscape. Repetitive and manual tasks in Microsoft Excel can drain valuable time and resources, hindering your ability to focus on strategic initiatives. This is where Copilot for Microsoft 365 steps in, offering a powerful solution to boost your operational efficiency. […]

Cybersecurity threats evolve rapidly, demanding Managed Service Providers (MSPs) protect themselves and their clients’ environments. Traditional solutions often fall short, leaving vulnerabilities. This is where SentinelOne plays a critical role, offering a comprehensive security platform tailored for MSP needs, empowering proactive defense against sophisticated threats. Elevated security with SentinelOne With improved operational efficiency automation, centralized […]

Microsoft 365 Copilot is a new multifaceted tool that uses the latest AI machine learning technology to boost productivity and streamline efficiency across personal and company platforms. 

Regardless of whether you’re an MSP, VAR, ISV, telecom provider or any other flavor of tech pro, you work hard for your business and customers. But what bumps are in your way that slow you down in your day-to-day operations and cost you money? Let’s talk business processes.

Managed Service Providers (MSPs) are at the forefront of guiding businesses towards transformative solutions like Microsoft Dynamics 365. But in a crowded market, how can you, as an MSP, stand out and secure the most promising Dynamics 365 opportunities? The answer lies in Sherweb’s Partner-to-Partner (P2P) collaboration powered by Microsoft CloudAscent. Ready to explore how […]

In an era where organizations are seamlessly transitioning to the cloud, the demand for native cloud-based applications has surged. Managed Service Providers (MSPs) seek a powerful solution that encompasses crucial features like Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). Enter Microsoft Dynamics 365: a comprehensive cloud-based application empowering MSPs to deliver robust services […]

Artificial intelligence (AI) integration is no longer a futuristic concept. It’s revolutionizing businesses, and Google Workspace is at the forefront of this transformation. While some may fear AI replacing jobs, the reality is AI streamlines tasks and boosts efficiency (ex: Microsoft Copilot is being used throughout the M365 ecosystem). There is truly nothing to fear. […]

Is your cybersecurity stack keeping pace with the evolving threat landscape? As security trends evolve and cybercriminals continue devising new ways to infiltrate and exploit vulnerabilities, businesses are struggling to keep pace. This presents a significant opportunity for Managed Service Providers (MSPs) to differentiate themselves and deliver exceptional value with by offering robust endpoint protection […]

The Managed service providers (MSPs) landscape is fraught with cyber threats and if you’re not currently capitalizing on cybersecurity offerings you’re missing out on a major opportunity and potentially creating greater risk for yourselves and your clients by not taking a proactive approach to fighting malware and providing data protection. From ransomware attacks to zero-day […]

Businesses today face a wide range of challenges, and cybercrime is quickly moving its way to the front of the line. Newsworthy hacks and data breaches occur with ever-increasing frequency, placing customer data and the organization’s reputation at risk. There are many simple steps businesses can take to strengthen their defenses. Here are some cybersecurity […]

Staying competitive in today’s fast-paced business landscape is no longer just about offering a great product or service. It’s about harnessing the power of technology to streamline operations, boost productivity, and enhance customer relationships. Artificial intelligence (AI) has emerged as a game-changer, but for small to medium-sized businesses (SMBs), adopting AI can be a daunting […]

Is your business going through the motions of adopting the cloud, or are you harnessing its transformative potential to help you thrive in the digital age—you know, rather than just survive it? Let’s face it, harnessing the power of cloud technology is not just a convenience—it’s a necessity to remain competitive, secure, and innovative in […]

Businesses, both large and small, are constantly seeking ways to optimize their operations and maintain a competitive edge. One highly effective strategy for achieving this is migrating from outdated Azure SQL servers. This move not only grants access to the latest features, performance enhancements and security updates but also streamlines your database operations for peak […]

Experienced, knowledgeable IT helpdesk agents are worth an arm and a leg. Not only do they work day in and day out to provide invaluable service to your MSP, but they also help guide and mentor other agents. Their very presence raises the performance and morale of your entire helpdesk. It goes without saying that […]

As businesses grow, many inevitably find themselves choosing between in-house vs. an outsourced IT helpdesk. Unfortunately, there’s no clear-cut best choice for everyone. No matter whether you’re a large managed service provider (MSP) or a small service corporation, there are too many local variables you need to consider. But while we can’t tell you which is […]

You’ve heard about help desk outsourcing. You think it could help with the high request volume you’re facing right now. Maybe your service desk specialist just left and you’re having trouble finding new talent. You need to get above water, and outsourcing sounds like the perfect fit. You’ve probably seen some objections to outsourcing from […]

Your clients’ problems don’t sleep, so neither can your support services. These days clients are looking for round-the-clock support. When you run an managed service provider (MSP) business, you can’t just shut things down at 5 p.m. anymore. If one of your clients has a network failure it doesn’t matter what time it is, the […]

With phrases like “cost cutting” and “recession” being tossed around as freely as they are these days, it’s crucial that managed service providers (MSPs) stay focused on growth—even as the landscape grows ever more competitive.

Honing your business strategy in on a few target verticals can sometimes be more lucrative than casting a wide net.

When a third-party company manages and delivers IT services, these are called “managed services”, and leveraging such a model to oversee IT can help businesses thrive. A company that delivers managed services is generally referred to as a managed service provider (MSP), and the advantages of starting an MSP business are also large in number. 

Today’s ever-evolving business landscape is one in which legal and regulatory frameworks continuously mold and shape industry practices. Indeed, compliance has emerged as the cornerstone of success, as it ensures adherence to laws, regulations and industry standards, at the same time mitigating risks and building trust with stakeholders. While compliance is a significant component of […]

Subscription-based services are growing in popularity, and the IT industry is certainly no exception. With the managed services provider (MSP) market projected to be worth $354.8 billion by 2026, you’re not alone if you’ve been contemplating jumping on the subscription or managed-service bandwagon. Like any serious business venture worth your time, starting an MSP isn’t […]

Access control and identity management are fundamental parts of cybersecurity. Managed service providers (MSPs) must get them right every single time. Fortunately, MSPs that manage Azure environments have some powerful tools available to them right on the platform. Azure AD monitoring tools log important activity, integrate easily with third-party and homegrown security tools and analytics, […]