3 key industries that need MSPs and their services

Honing your business strategy in on a few target verticals can sometimes be more lucrative than casting a wide net.

If any or all of these signs ring true, it’s probably time to outsource your helpdesk.

Endpoint detection and response (EDR) presents a big opportunity for managed service providers (MSPs) to generate revenue and provide value for clients through cybersecurity. The EDR market will be worth an estimated $18.3 billion by 2031, with an estimated growth rate of 25.3%. More and more businesses are expressing interest in endpoint security. If that […]

Are Microsoft Cost Management tools worth it for your MSP? The short answer is yes. Here's how to put Microsoft Cost Management to work for your business.

In alignment with its mission to implement a Zero Trust security model across its products, services and entire partner ecosystem, Microsoft is putting an end to delegated admin privileges (DAP) in favour of more secure granular delegated admin privileges (GDAP). Admin privileges are essentially security measures that detail accesses between Microsoft partners—whether they’re indirect providers, […]

Desktop as a service (DaaS) is a game changer for managed service providers (MSPs) and their clients, especially if they’re looking to support remote or hybrid work environments. But what exactly is DaaS, and why should MSPs take note? DaaS 101 DaaS is a cloud computing solution that provides a comprehensive and convenient way for […]

The importance of cybersecurity cannot be understated. These days, no business is safe from cybercrime, and as such the need for proper security has only grown in recent years. Regardless of the size, type or nature of your business, implementing a cybersecurity strategy to fight back against malicious actors is crucial to safeguarding your company’s […]

If there’s one tool that all businesses need, regardless of industry, it’s accounting software. Keeping good books is a fundamental aspect of smart business operations. But it can be challenging for many businesses to know which software to use, let alone find an accounting solution that’s always accessible and packed with important features. Managed service […]

More and more, businesses rely on a range of tools to help them get more meaningfully acquainted with their customers, gain valuable insights about them, and ultimately drive their business transactions into a successful future. Customer relationship management software (CRM) is one such tool.   What is CRM? CRM is a centralized, data-driven software solution […]

Every day, the impact of new technology affects industries, cultures and people. Digital technology has the potential to change the world more than many other industries. Out of the various new inventions and ideas emerging from the IT sector, perhaps none are as impactful and important as machine learning. But what exactly is machine learning, […]

So, what is backup? It's essential for everyone interested in disaster recovery to know the basics about backup. Read this article to learn more.

Managed service providers (MSPs) not currently capitalizing on cybersecurity offerings are missing out on a major opportunity. They’re also potentially creating greater risk for themselves and for their clients by not taking a proactive approach to fighting malware and providing data protection. Endpoint protection (EPP) and endpoint detection and response (EDR) are great areas to […]

An updated OS typically brings with it a host of new improvements ultimately designed to improve the user experience. It does, however, usually take some users in corporate settings some time to catch up and adopt the latest rollout. For IT providers, it can be tough to know what a given update means for clients […]

Dependable and efficient antivirus programs like Microsoft Defender were designed to prioritize SMB security requirements

It doesn’t matter whether you run a small business or are part of the IT team at a multinational corporation—if your organization has data in the cloud, attackers will eventually try to target it. Fortunately, Microsoft 365 has you covered. Many people know Microsoft 365 for its suite of business productivity and collaboration tools. Not […]

A solid PTO policy can render your recruitment efforts more fruitful. You’ll attract higher quality talent, something every managed service provider (MSP) lives to do. It also boosts employee morale, which in turn leads to greater productivity.

Every modern business must gather, organize and analyze extensive quantities of data to thrive in a competitive market. After all, gathering customer and business operations data is a vital part of business intelligence, no matter your industry. Tools like Microsoft Graph allow you to access and organize a vast treasure trove of data across tools […]

Despite differences in scope, size or industry, businesses of all sizes do one thing rather constantly: produce data. And given the accelerated digital transformation we’re currently living, data loss is a more serious business concern than ever before, which is saying a lot. Although though data loss can have serious implications for any business, an […]

Isn’t it annoying to input your login credentials on all major platforms every time you log into them from a new device? Particularly when most platforms require using a complex password that’s difficult to recall off the top of your head. As technology becomes an integral aspect of our lives, it’s become normal to log […]

While anyone who hasn’t been living under a rock for the last several decades is probably familiar with Microsoft as a brand, the subtle differences between its products, solutions and subscription options can be a tad confusing at times. For instance, would-be subscribers—many of them SMBs—often find themselves wondering which would better suit their purposes: […]

Cloud computing as a data management option has been around for years now and it offers would-be clients a number of palpable benefits. Despite this, it’s very likely that some of your clients are still concerned about migrating their infrastructure and workloads to the cloud. Typically, these concerns range from data security, to data backup, […]

Have you heard about Office 365? Ever since it was launched in 2011, it has become Microsoft’s most popular product. By latest count, there are about 15.2 million people who use Office 365 to make their business more productive. How about you? If your business is already using Office applications like Word, Excel and PowerPoint, you might be wondering if there’s any point to making the switch to Office 365. Is there any real difference, or is Office 365 just another version of Office Apps? You’re about to find out.

The Microsoft 365 family offers a whole host of useful business management solutions. From Microsoft Project to Teams to Planner and more, this comprehensive software suite has everything you need to get work done, manage complex projects and satisfy clients’ needs. But it can be tough to know what the perfect Microsoft tool is for […]

Your simplest option to back up data offsite is to store it in the cloud. Learn how to identify the best online backup service for Microsoft 365.

Microsoft Project is a comprehensive, well-designed tool suite that’s part of the Microsoft 365 family. It’s ideal for small and large businesses alike thanks to its many features, ease of use and integration capabilities with other Microsoft 365 tools, like Teams and Planner. If you’re new to Microsoft Project, you might not know what tools […]

Perfect security is unachievable—it’s sad, but true. Therefore, the goal should be to make necessary improvements to guarantee the utmost level of protection possible. Office Protect was designed to help managed service providers (MSPs) and their clients reach that goal. The logic behind Office Protect (and Office Protect Alliance) is to offer a complete service, […]

Over time, countless examples of natural disasters, technical malfunctions and malicious activity have helped to open the eyes of organizations failing to take necessary precautions and implement a comprehensive disaster recovery plan. Without such a plan, a business’s ability to adapt to unexpected changes and sustain cash flow can be a significant challenge, potentially putting […]

Remote Desktop Services (RDS) has been the remote access backbone protocol to Windows servers since Windows Server 2003. Talk about a tried-and-tested solution! However, this remote access and management capability can do much more for business than merely ease the burden of IT systems management. Giving users the ability to access and work on a […]

Losing an employee can have a major effect on the morale of your team and lead to an overall reduction in performance and productivity. It can be costly, and lost talent is just the start. For instance, it takes roughly 24 days to fill a job opening, which can mean up to $4000 per hire or more, depending […]

In a world where data never stops growing exponentially—not even for a millisecond—it’s hardly surprising that many IT companies are struggling with data backup. More and more, the process is becoming challenging, expensive and a real drain on time better spent. Backup as a service (BaaS), AKA online backup services or cloud backup, is a […]

No one realizes the value of something until it’s no longer there. This can be especially true for data. When you don’t have cloud backup, you risk losing years of hard work every hour of the day. This has especially become a significant concern in the age of remote and hybrid work, where cyberattacks and […]

Cyberthreats are constantly evolving, and businesses of all sizes must participate in an ongoing arms race against hackers and cybercriminals. But business leaders should also endeavor to understand the most important cyberthreats. Doing so allows you to anticipate potential vulnerabilities and nip cyberattacks in the bud before they affect your operations. Let’s look at seven […]

Discover what the 3-2-1 backup rule is and why it remains the standard for any organization looking to protect their data. Learn more & get protected today!

QuickBooks is a globally trusted software for small to midsize businesses (SMBs) that organizes financials. An easy-to-use, cloud-based accounting management software, customers can access their financials from anywhere while reducing the time spent handling their business’s finances. But there’s so much more to this smart suite of connected business tools! Let’s explore what makes QuickBooks […]

The COVID-19 pandemic only accelerated a trend that was already growing: the rise of hybrid and remote work teams. Now more than ever, professionals tackle work projects at home or in places other than traditional offices. It’s up to executives to learn how to support remote teams as best as possible. Of course, even the […]

Infallible as trusted platforms may seem to end-users, cybersecurity is an ever-growing concern in today’s digital universe. While identity theft issues in particular have been of concern for many years, their frequency has soared in the past few. According to the National Council on Identity Theft Protection, there were 5.7 million total fraud and identity […]

Backing up critical business data should be a regular habit for everyone. Crucial to data protection, disaster recovery and cybersecurity plans in general, proper backups are often the first line of defense against accidental deletions and faulty retention policies, and the last line of defense versus cyberattacks such as ransomware. Most businesses and/or IT teams […]

Small to midsize businesses (SMBs) are always looking for ways to work more efficiently. It’s important when resources are limited and you’re working within a certain budget. This is especially true when it comes to accounting. Managed service providers (MSPs) and SMBs are all too familiar with the challenges of managing finances. Keeping your books […]

Cybersecurity solutions are quickly becoming a staple in any managed service offering. In an increasingly competitive market, however, it can be difficult to make informed decisions about which solutions best fit client needs. This is especially true for “detection and response” solutions; endpoint detection and response (EDR), extended detection and response (XDR), managed detection and […]

Small to medium-sized businesses or SMBs may think they aren’t vulnerable targets for hackers and other cybercriminals, but they couldn’t be more wrong. Indeed, small businesses are targeted in approximately 43% of all cyberattacks. Of those companies, 60%, go out of business within six months. Based on these figures alone, it’s clear that SMBs can’t […]

Helpdesk software is definitely growing in popularity. Increases in the number of businesses with hybrid work models, BYOD policies and automated services have all contributed to market growth, resulting in an estimated 8.1% CAGR for the next 10 years. Companies of all sizes are also always on the hunt for ways to improve customer experiences, […]

Managing cloud infrastructure requires the completion of many mind-numbing menial tasks, but there’s good news: advancements in automation are making service delivery quicker, easier and a lot more efficient. When it comes to cloud infrastructure, Microsoft Azure is a clear choice. Azure invests more than $1 billion annually on cybersecurity research and development, and has more certifications than […]

Infrastructure as a Service (IaaS) is a rapidly growing market. Many companies worldwide bank on IaaS cloud computing services because it enables them to circumvent capex (capital expenditure) spending on software and hardware. In addition, cloud computing allows enterprises to supply on-demand IT resources, providing greater agility and flexibility. Believe it or not, the cloud […]

Cloud computing is everywhere, and it’s not just for streaming shows or downloading apps. Cloud services are now integral to many businesses, from small startups to large corporations and every enterprise in between. But this transition hasn’t occurred for no reason. In fact, there are many specific business benefits of cloud services. If your organization […]

We’ve probably all heard of a BYOD policy at this point. A Samsung study found that 82% of employees think mobile devices increased their productivity and the speed of decision-making in the workplace, and 76% said they have a positive impact on customer service and satisfaction. What’s more, 58% of companies are using apps to […]

A new remote reality has emerged from the rapid digital transformation we’ve seen over the past two years—and it’s here to stay. Businesses of all shapes and sizes across the globe are fast adopting cloud computing technologies like Microsoft Azure to deal with the challenges of increasingly remote teams and clients. While research shows that […]

Every business has to transform to survive. But whether you are scaling up or downsizing, you can rely on modern tools to help facilitate that business transformation and maximize your success in the market. What tools should you prioritize? More and more, the ideal toolset for any business is Microsoft 365. This robust and diverse […]

Microsoft Dynamics 365 and Azure enable businesses to leverage agile, flexible business solutions that bring their operations into the digital age. Both built in the Microsoft Cloud, it goes without saying that these two products work seamlessly together. If you’re embedded in one Microsoft solution and want to expand your business capabilities exponentially, it makes […]

When it comes to successfully selling managed service offerings, it’s all about the extra value you can bring to the table. What sets your managed service provider (MSP) business apart? Why should your clients choose you over the competition? In a competitive landscape MSPs need to actively show their customers that their money is well […]

What is Veeam Backup? What is Veeam Replication? Which is the right solution for you? We’ve put together a simple guide that will empower you to make an educated decision on a backup and/or replication solution for your business. We will define the options, discuss their recovery efficiencies, present their costs, and outline their benefits.

Experienced, knowledgeable helpdesk agents are worth an arm and a leg, as the saying goes. Not only do they work day in and day out to provide invaluable service to your MSP, but they also help guide and mentor other agents. Their very presence raises the performance and morale of your entire helpdesk. It goes […]

The need for trusted identity and access management is a key consideration for businesses who rely on cloud infrastructure. Azure Active Directory (AAD) is Microsoft’s multi-tenant cloud-based response to that need. It provides a cost-effective, efficient and easy-to-manage solution for single sign-on (SSO) access to external resources such as Microsoft 365, the Azure portal and […]

You’ve heard about helpdesk outsourcing. You think it could help with the high request volume you’re facing right now. Maybe your service desk specialist just left and you’re having trouble finding new talent. You need to get above water, and outsourcing sounds like the perfect fit. You’ve probably seen some objections to outsourcing from other […]

Office 365 provides eDiscovery capabilities within the Security and Compliance Center. To utilize these components there are 5 core steps that you need to follow.

You’ve worked hard to build your business. You’ve put your personal stamp on every operational detail, from the building location right down to the brand of coffee served in your lunchroom. It’s only natural that you’d want to keep a close eye on the information stored in your databases and servers. Have you ever thought about moving to the cloud?

There isn’t a day that goes by that I don’t encounter a partner or CEO looking for any easy way to find solutions for their clients, or their own business. Isn’t this what everybody wants? An easy solution to their daily life struggles? Well, that’s at least the motivation behind an entrepreneur’s work, I know.

Employees all over the world realized rather quickly of the course of the past two years that they needed flexibility regarding where they work. After this came a questioning of when they work, followed by how, with ultimate question being, “Do I really want to do this job?” As though in response, about 4.2 million […]

How you handle customer service can drive your business to success or bankruptcy. World-class companies like Apple, Amazon, and Spotify all have fantastic support services that keep customers happy so they don't change to the competitor. Dynamics 365 offers a customer service app that has everything you need to drive your business further. Let’s go over its main capabilities and features.

Let's first discuss the term “aaS,” which is a Service. In simpler terms, it's known as the “Cloud.” This Cloud Computing Model enables on-demand access to a pool of computing resources such as storage, servers, applications, and services that can be managed with minimum effort. Azure offers three main cloud computing platform services

The cybersecurity solutions landscape is changing quickly—it’s hard staying on top of all the acronyms! However, cyberthreats and attacks are also rapidly evolving, and the technology we use has to match that tenacity if we want to adequately protect our businesses and our clients’ businesses from being exploited. Extended detection and response (XDR) is a […]

Using the cloud can be really easy. When you work with the best, you will find that you know what you are doing and that you are using it more consistently.

These days, there’s so much existing software that helps us do our jobs and live our lives that it’s overwhelming. Every day we learn about something new that can improve our workflow, time management and more. But how do we know what’s useful and what’s just trouble in disguise? How do we make sure shiny […]

Sherweb is a cloud marketplace leader that helps managed service providers (MSPs) grow with value-added services. We support partners with business strategies, cloud services, operations, go-to-market expertise and a host of other benefits to enable success. Launched in 2012, Sherweb’s MSP partner program has grown to include more than 7000 partners. Maintaining a high level […]

What if migrating your data to the cloud was as easy as looking up at the sky and visualizing all your stuff perched atop one of those ethereal looking fluffy white masses hovering over our heads? While it’s not quite that simple, migrating to the cloud is a surefire way to future-proof your business—which makes […]

What exactly constitutes a high-performing employee? Although answers will vary, high performers are typically identified as among the top 3-5% of a company—the people that excel within the organization, and virtually always outperform expectations. In a way, high-performing employees are in a league of their own, and as a result, they tend to be in […]

While many hosting providers might still offer services via the Microsoft Services Provider Licensing Agreement (SPLA), better margins can be made by shifting workloads to Microsoft Azure through the CSP program. It’s true that revenue and cost models for each cloud solution have differences. Hosting providers often don’t migrate their current customers for fear of […]

Businesses today face a wide range of challenges, and cybercrime is quickly moving its way to the front of the line. Newsworthy hacks and data breaches occur with ever-increasing frequency, placing customer data and the organization’s reputation at risk. There are many simple steps businesses can take to strengthen their defenses. Here are some cybersecurity […]

Recent years have been filled with economic difficulties and uncertainties. It’s more important than ever for both individuals and businesses to focus on effectively managing their finances. Financial literacy, however, is frequently lacking at every level. And individual literacy rates are worse in younger demographic groups. Even in the business world, where you would expect […]

Running a managed service provider (MSP) business is certainly not without its challenges. Being available to address issues as they crop up—in other words, day and night—is draining, even for large, established MSPs. Whether it’s a problem with a client, an employee, your system, or some other operational concern, one thing’s for sure: it doesn’t […]

Google Calendar is one of the industry’s most popular scheduling and organizational tools. It’s flexible, intuitive and benefits from the excellent design interface and security seen with all Google products. Even better, Google Calendar regularly comes out with new features and functions. A recent example of these is “Appointment Schedule,” a feature intended to help […]

The economic benefits of cloud-based platforms are manifold. However, it can be challenging for organizations to choose the right platform for their cloud migration. That’s where Microsoft’s managed services come to rescue businesses of all types and sizes. They offer a secure, flexible and scalable platform that’s revolutionizing the commercial world. Its integrated cloud-based services […]

As time goes on, cloud-driven technologies are becoming more and more commonplace in the IT and development industry. Through accessible public and private cloud servers, companies can offload certain tasks, such as cybersecurity or network management, and take advantage of regular updates, managed services and other major benefits. But the cloud industry is just starting […]

No matter what business you’re in, the term “cost-effective” has likely become an important descriptor for your operations and a standard part of your company’s vocabulary. And why shouldn’t it be? After all, you’re in business, in large part, to make a profit. How then, do you deal with the rising cost of hiring skilled […]

As businesses look for more ways to improve revenue and profits, they increasingly turn to managed service providers (MSPs) to handle essential IT functions. As a result, the MSP market is expected to reach a valuation of more than $300 billion within the next five years. Naturally, as the market grows, so does competition between […]

Wondering how successful MSPs made the switch? Here are some lessons from real-life experiences.

Mergers and acquisitions (M&A) have been a hot topic in the channel for a while now. Economic disruptions and uncertainties in 2020 might have stalled things a bit, but activity has risen over the past year and shows no signs of slowing down. A growing number of MSP mergers and acquisitions reflect the interests of […]

As more companies outsource their IT and data workloads, having a strong security posture is becoming increasing critical for managed service providers (MSPs). Malicious actors are constantly seeking new ways to find and exploit vulernabilities. MSPs in particular are being targetted by attackers more and more frequently, putting additional pressure on providers to both shore […]

Despite a constant parade of new technologies and services designed for the express purpose of making life easier for the business community—managed service providers (MSPs) in particular—the foundation of any company’s success is, and will always be, the quality of its people. People are the foundation of your MSP People are the most significant variable […]

Many office workers spent the better part of the past two years working remotely. But remote work negatively impacted employees’ sense of belonging. Indeed, according to the 2022 Work Trend Index, almost 60% of workers felt disconnected from their teams due to remote working arrangements. And disconnected employees have worse well-being and lower productivity than […]

Maintaining ‘business as usual’ throughout a global pandemic is no easy feat. And although nothing’s quite ‘usual’ these days, IT professionals have taken on a lot of extra stress in order to help keep the fabric of our universe as intact as possible. That being said, anyone who acknowledges the toll that modern life in […]

As managed service providers (MSPs) navigate Microsoft’s New Commerce Experience (NCE), we want to continue helping ease some of the anxiety around the transition. Here we answer the most popular questions surrounding New Commerce Experience to clarify changes and simplify the shift for Microsoft resellers. General MSP NCE questions Can we transition an existing client […]

Sherweb recently announced a new partnership with Trend Micro, the global leader in cloud and enterprise cybersecurity. We sat down with Lamon Gorman, Director, Service Provider Channel at Trend Micro to talk about how Trend Micro Worry-Free services will elevate the security posture of managed service providers (MSPs) and their clients. We also discussed how detection and […]

New Commerce Experience (NCE) is the next stage in Microsoft’s evolution of their Cloud Solution Provider (CSP) program and this phase of the transformation introduces seat-based offers for Microsoft 365, Dynamics 365, Power Platform and Windows 365 into this new billing platform. Much like when Azure shifted to NCE, the transiton has lead a lot […]

Preventing security gaps is a top priority for businesses of all sizes. For small and medium sized businesses (SMBs) it is difficult to sometimes meet all your IT security requirements at every juncture. This is where Trend Micro comes in to offer a variety of solutions for overstretched IT teams. Trend Micro is the latest […]

Microsoft price increases are here! Two things Microsoft partners and indirect resellers should know: Microsoft 365 prices are going up for six SKUs: Microsoft 365 Business Basic, Microsoft 365 Business Premium, Microsoft 365 E3, Office 365 E1, Office 365 E3, Office 365 E5 Due to the rollout of NCE, all monthly terms for Microsoft 365, […]

The pandemic has forced businesses to drastically rethink they work. In most cases, this has triggered digital transformation initiatives. In fact, even as the pandemic fades away, businesses are continuing with the implementation of these plans. A report from Gartner shows that 58% of IT leaders reported either an increase or a plan to increase emerging […]

Let’s jump in with two things: firstly, the need for security is not an option but a necessity, and secondly, no system can ever 100% guarantee protection from every threat. Instead, the goal should be to reduce risk, increase awareness of threat issues, and have an appropriate level of security. It’s important to understand these […]

Microsoft Teams security isn’t necessarily something on your mind every time you send a message. But internal communication is often taken for granted as safe and secure. File sharing through Microsoft Teams happens constantly and the sanctity of secure information comes into question. Any kind of security breach is a nightmare scenario. Therefore, it’s crucial […]

We can all agree that the pandemic has triggered profound changes in where and how work happens. Although the pandemic is not over yet, it’s still possible to venture a guess as to how it will affect the work landscape even after the virus (fingers crossed) eventually fades into the background of our shared history. While […]

Businesses have to consider all the uncertainty surrounding a return to in-person workspaces. Re-evaluations of the situation every few months means more adaptability is required. As companies perfect and improve their hybrid work model, concerns about communication gaps continue to arise. Microsoft wants to help by providing more options to make things easier on small […]

As businesses grow, many inevitably find themselves choosing between an in-house vs. an outsourced helpdesk. Unfortunately, there is no clear-cut best choice for everyone. No matter whether you’re a large managed service provider (MSP) or a small service corporation, there are too many local variables you need to consider.  But while we can’t tell you […]

Arriving at the actual cost of finding and hiring new talent involves truly understanding the process from start to finish. And while some businesses may go into the hiring process somewhat blind, knowing the true cost of hiring can help you identify where it makes sense to cut costs—as well as where it would be […]

Out of necessity, most businesses and managed service providers start out running their helpdesks internally. It makes sense at first when the scope and volume of their service requests are relatively small. But as those businesses grow, so too does their burden of support. It can often outpace the business’s overall growth and, therefore, the […]

Microsoft now has a cloud-based service for small businesses that combines Office 365, Data Security, and Windows 10. It’s a solution designed for growing businesses with less than 300 users that neither have the time nor the necessary resources to maintain multiple servers and seats. It also gives not only your staff but also your customers the flexibility to securely share, collaborate, and communicate seamlessly on any device, anywhere and anytime.

North American employers are dealing with a unique type of desperation that few would have seen coming just a couple of years ago. By late April 2021, job openings increased to an unrivaled 9.3 million in the U.S. alone. In June the number of employees choosing to quit their jobs rose by 164,000 to 942,000. Similarly, in Canada, the […]

It’s that time of year again! Part of the fun of the holiday season is undeniably gift-giving. While you may have already picked out the perfect token to show appreciation for your MSP’s clients, why not give them a little extra? Gifts like productivity, virtual learning and cybersecurity, for example, could all help your MSP’s […]

Microsoft 365 Business Premium is arguably the productivity suite that offers the most value-added benefits for small to medium size businesses (SMBs). Where at one time it might have been difficult for some SMBs to adopt a fully remote or hybrid workforce, Business Premium and its offerings provide a lifeline in this constantly transitional and […]

The holiday season is here! Whether you offer VoIP services or simply own a business with a phone, it’s especially important at this time of year to consider the readiness of your Cloud PBX. In our experience, managed service providers (MSPs) find it helpful to cover the following five things to make sure they don’t […]

The IT Infrastructure Library (ITIL) is a set of adaptable best practices for delivering information technology as a service. The ITIL framework breaks down the process of IT service management into several phases, including service selection, planning, delivery, and maintenance. It also includes detailed guidance for each phase. Your goal in adopting ITIL practices is to make IT […]

Your clients’ problems don’t sleep, so neither can your support services. These days clients are looking for round-the-clock support. When you run an MSP business, you can’t just shut things down at 5 pm anymore. If one of your clients has a network failure it doesn’t matter what time it is, the problem needs to […]