Is M365 E3 with Copilot your ultimate business solution?

Staying competitive in today’s fast-paced business landscape is no longer just about offering a great product or service. It’s about harnessing the power of technology to streamline operations, boost productivity, and enhance customer relationships. Artificial intelligence (AI) has emerged as …

In the world of modern business, customer relationship management (CRM) is the linchpin of success, particularly for small-to-medium businesses (SMBs) and managed service providers (MSPs). Enter Microsoft Dynamics Sales Copilot, a powerful tool that combines the expertise of CRM with …

Is your business going through the motions of adopting the cloud, or are you harnessing its transformative potential to help you thrive in the digital age—you know, rather than just survive it?

Let’s face it, harnessing the power of cloud …

Businesses, both large and small, are constantly seeking ways to optimize their operations and maintain a competitive edge. One highly effective strategy for achieving this is migrating from outdated Azure SQL servers. This move not only grants access to …

Experienced, knowledgeable it helpdesk agents are worth an arm and a leg, as the saying goes. Not only do they work day in and day out to provide invaluable service to your MSP, but they also help guide and mentor …

As businesses grow, many inevitably find themselves choosing between an in-house vs. an outsourced IT helpdesk. Unfortunately, there is no clear-cut best choice for everyone. No matter whether you’re a large managed service provider (MSP) or a small service …

You’ve heard about help desk outsourcing. You think it could help with the high request volume you’re facing right now. Maybe your service desk specialist just left and you’re having trouble finding new talent. You need to get above …

Your clients’ problems don’t sleep, so neither can your support services. These days clients are looking for round-the-clock support ↗. When you run an MSP business, you can’t just shut things down at 5 pm anymore. If one …

With phrases like “cost cutting” and “recession” being tossed around as freely as they are these days, it’s crucial that managed service providers (MSPs) stay focused on growth—even as the landscape grows ever more competitive.…

Honing your business strategy in on a few target verticals can sometimes be more lucrative than casting a wide net.…

When a third-party company manages and delivers IT services, these are called “managed services”, and leveraging such a model to oversee IT can help businesses thrive. A company that delivers managed services is generally referred to as a managed service …

Sherweb is a cloud marketplace leader that helps managed service providers (MSPs) grow with value-added services. We support partners with business strategies, cloud services, operations, go-to-market expertise and a host of other benefits to enable success.

Launched in 2012, Sherweb’s …

Artificial intelligence (AI) integration isn’t exactly a new idea but there is something to be said for the latest news surrounding the future of AI, it certainly goes beyond a trending topic or a buzzword, lately. And while most …

Today’s ever-evolving business landscape is one in which legal and regulatory frameworks continuously mold and shape industry practices. Indeed, compliance has emerged as the cornerstone of success, as it ensures adherence to laws, regulations and industry standards, at the same …

In today’s technological landscape, the unstoppable rise of AI across industries and sectors signifies a profound transformative shift in the ways we interact with technology. Unsurprisingly, the AI revolution is having a transformative impact on society, the economy, and everyday …

Subscription-based services are growing in popularity, and the IT industry is certainly no exception. With the managed services provider (MSP) market projected to be worth $354.8 billion by 2026 ↗, you’re not alone if you’ve been contemplating jumping on …

Access control and identity management are fundamental parts of cybersecurity. Managed service providers (MSPs) must get them right every single time. Fortunately, MSPs that manage Azure environments have some powerful tools available to them right on the platform. Azure AD …

The market for Managed Service Providers is highly competitive. Any MSP looking to grow must find ways to stay ahead of the curve, power their clients’ growth, and deliver exceptional value.

The advent of business-ready artificial intelligence (AI) has been …

Some managed service providers (MSPs) don’t see the revenue-generating potential of cybersecurity services. They simply treat cybersecurity as just another cost of doing business. A better way to look at it is protection against lost income. MSPs should work with …

Security solutions should be a priority for managed service providers (MSPs). Whether you’re just getting started or a veteran of cybersecurity awareness, your small to mid-sized business (SMBs) clients are relying on you more and more for proper defense against …

Identity and access management is a major pillar of modern cybersecurity—and for good reason. The use of stolen credentials is present in about 40% of cyberattacks ↗, and some sort of human element, whether it’s falling for phishing attempts, …

Today, many organizations are asking managed service providers (MSPs) to help them leverage the power of digital transformation. They are looking for new ways to help their company thrive.…

Have you ever wondered what will happen if your Microsoft 365 data is suddenly corrupted, stolen or lost? You may think Microsoft has your back, but the truth is, they don’t. It’s up to you to back up Microsoft 365 …

Managed Service Providers (MSPs) have an excellent opportunity to stay ahead of the competition by offering CRM tools as part of their services. Customer Relationship Management (CRM) is an essential software solution that helps businesses manage customer interactions and refine …

We’re all familiar with burden of remembering dozens of passwords, both in our personal and professional lives. The fatigue is real! So much so that many of us are aware of the fact that we don’t always practice the best …

Multifactor authentication (MFA) requires users to submit two or more forms of identification when signing into a service, for example, requiring a user to enter a password and then confirm their identity by entering a unique code sent to them …

While Google makes many of its applications, including Gmail, free for individuals, there are many reasons why small and medium-sized businesses should upgrade to a Google Workspace subscription. …

Veeam data protection, backup and disaster recovery plans give IT departments the capacity to recover enough system functionality and data to allow for business continuity, even when there’s been a glitch in the Matrix.…

Taken with the continued rise of hybrid and remote work environments, endpoint protection in particular is a crucial solution that any discerning MSP should 100% be including in its offering.…

Outsourcing resource-intensive areas of your managed service provider (MSP) business, such as your helpdesk, is a common practice and has obvious benefits. Think freeing up time for your team to focus on other priorities, potential cost savings by avoiding staff …

Microsoft 365 Copilot is a new multifaceted tool that uses the latest AI machine learning technology to boost productivity and streamline efficiency across personal and company platforms. …

If you’re a Microsoft partner or managed service provider (MSP) working with Microsoft Azure, you need to know which makes the most sense for your customers’ needs.…

There are a lot of backup solutions out there, and a lot of choices to make when deciding which ones will best suit your clients’ needs.…

While reselling Microsoft 365 ↗ is undeniably the bread and butter of many a managed service provider (MSP) offering, there’s no reason you can’t diversify your portfolio by exploring other platforms too. Although Google Workspace ↗ does occupy a considerably …

Proper backup should be an essential component of every managed service provider (MSP)’s security strategy—and by extension, a key part of their security offering too. By providing reliable backup services to clients, MSPs can help protect clients’ data, maintain business …

Whether you’re struggling to communicate the benefits of Google Workspace to clients, or are considering reselling Google Workspace, this rough guide is meant to make your job easier.…

Microsoft Clarity is a web-based tool that provides you with visual insights into the behavior of your website’s visitors. You can use it to ascertain which elements of your website get the most or least attention. You can then use …

A zero-day vulnerability refers to a security flaw that is yet to be discovered or has only recently been discovered by a developer or vendor, meaning they have ‘zero days’ to resolve the issue.…

If any or all of these signs ring true, it’s probably time to outsource your helpdesk.…

The necessity of investing in online backup and understanding the benefits of doing it on time should be made abundantly clear to everyone, whether you’re a business owner looking to shore up your cybersecurity or a managed service provider (MSP) …

Endpoint detection and response (EDR) presents a big opportunity for managed service providers (MSPs) to generate revenue and provide value for clients through cybersecurity. The EDR market ↗ will be worth an estimated $18.3 billion by 2031, with an …

Are Microsoft Cost Management tools worth it for your MSP? The short answer is yes. Here’s how to put Microsoft Cost Management to work for your business.…

In alignment with its mission to implement a Zero Trust security model across its products, services and entire partner ecosystem, Microsoft is putting an end to delegated admin privileges (DAP) in favour of more secure granular delegated admin privileges (GDAP). …

Desktop as a service (DaaS) is a game changer for managed service providers (MSPs) and their clients, especially if they’re looking to support remote or hybrid work environments. But what exactly is DaaS, and why should MSPs take note?…

The importance of cybersecurity cannot be understated. These days, no business is safe from cybercrime, and as such the need for proper security has only grown in recent years. Regardless of the size, type or nature of your business, …

If there’s one tool that all businesses need, regardless of industry, it’s accounting software. Keeping good books is a fundamental aspect of smart business operations. But it can be challenging for many businesses to know which software to use, …

More and more, businesses rely on a range of tools to help them get more meaningfully acquainted with their customers, gain valuable insights about them, and ultimately drive their business transactions into a successful future. Customer relationship management software (CRM) …

Every day, the impact of new technology affects industries, cultures and people. Digital technology has the potential to change the world more than many other industries. Out of the various new inventions and ideas emerging from the IT sector, perhaps …

Having been around for almost two decades, Microsoft’s collection of Dynamics solutions is expansive. However, when you have so many good options, it’s easy to confuse all the different names and capabilities.…

So, what is backup? It’s essential for everyone interested in disaster recovery to know the basics about backup. Read this article to learn more.…

Managed service providers (MSPs) not currently capitalizing on cybersecurity offerings are missing out on a major opportunity. They’re also potentially creating greater risk for themselves and for their clients by not taking a proactive approach to fighting malware and providing …

An updated OS typically brings with it a host of new improvements ultimately designed to improve the user experience. It does, however, usually take some users in corporate settings some time to catch up and adopt the latest rollout. For …

Office and Microsoft 365 come with a full list of tools that will make you and your colleagues more productive! Because you’ve been using Office applications for many years, it’s easy to stick to the same old habits. For example, …

It doesn’t matter whether you run a small business or are part of the IT team at a multinational corporation—if your organization has data in the cloud, attackers will eventually try to target it. Fortunately, Microsoft 365 has you …

A solid PTO policy can render your recruitment efforts more fruitful. You’ll attract higher quality talent, something every managed service provider (MSP) lives to do. It also boosts employee morale, which in turn leads to greater productivity.…

Every modern business must gather, organize and analyze extensive quantities of data to thrive in a competitive market. After all, gathering customer and business operations data is a vital part of business intelligence, no matter your industry.

Tools like …

Despite differences in scope, size or industry, businesses of all sizes do one thing rather constantly: produce data. And given the accelerated digital transformation we’re currently living, data loss is a more serious business concern than ever before, which is …

Isn’t it annoying to input your login credentials on all major platforms every time you log into them from a new device? Particularly when most platforms require using a complex password that’s difficult to recall off the top of your …

While anyone who hasn’t been living under a rock for the last several decades is probably familiar with Microsoft as a brand, the subtle differences between its products, solutions and subscription options can be a tad confusing at times.

For …

Cloud computing as a data management option has been around for years now and it offers would-be clients a number of palpable benefits. Despite this, it’s very likely that some of your clients are still concerned about migrating their …

Have you heard about Office 365? Ever since it was launched in 2011, it has become Microsoft’s most popular product. By latest count, there are about 15.2 million people who use Office 365 to make their business more productive. How …

The Microsoft 365 family offers a whole host of useful business management solutions. From Microsoft Project to Teams to Planner and more, this comprehensive software suite has everything you need to get work done, manage complex projects and satisfy clients’ …

Your simplest option to back up data offsite is to store it in the cloud. Learn how to identify the best online backup service for Microsoft 365.…

Microsoft Project is a comprehensive, well-designed tool suite that’s part of the Microsoft 365 family. It’s ideal for small and large businesses alike thanks to its many features, ease of use and integration capabilities with other Microsoft 365 tools, like …

Perfect security is unachievable—it’s sad, but true. Therefore, the goal should be to make necessary improvements to guarantee the utmost level of protection possible. Office Protect was designed to help managed service providers (MSPs) and their clients reach that goal.…

Over time, countless examples of natural disasters, technical malfunctions and malicious activity have helped to open the eyes of organizations failing to take necessary precautions and implement a comprehensive disaster recovery plan. Without such a plan, a business’s ability to …

Remote Desktop Services (RDS) has been the remote access backbone protocol to Windows servers since Windows Server 2003. Talk about a tried-and-tested solution!

However, this remote access and management capability can do much more for business than merely ease the …

Losing an employee can have a major effect on the morale of your team ↗ and lead to an overall reduction in performance and productivity. It can be costly, and lost talent is just the start. For instance, …

In a world where data never stops growing exponentially—not even for a millisecond—it’s hardly surprising that many IT companies are struggling with data backup. More and more, the process is becoming challenging, expensive and a real drain on time …

No one realizes the value of something until it’s no longer there. This can be especially true for data. When you don’t have cloud backup, you risk losing years of hard work every hour of the day. This has …

Cyberthreats are constantly evolving, and businesses of all sizes must participate in an ongoing arms race against hackers and cybercriminals. But business leaders should also endeavor to understand the most important cyberthreats. Doing so allows you to anticipate potential vulnerabilities…

Discover what the 3-2-1 backup rule is and why it remains the standard for any organization looking to protect their data. Learn more & get protected today!…

QuickBooks is a globally trusted software for small to midsize businesses (SMBs) that organizes financials. An easy-to-use, cloud-based accounting management software, customers can access their financials from anywhere while reducing the time spent handling their business’s finances. But there’s so …

The COVID-19 pandemic only accelerated a trend that was already growing: the rise of hybrid and remote ↗ work teams. Now more than ever, professionals tackle work projects at home or in places other than traditional offices. It’s up to …

Infallible as trusted platforms may seem to end-users, cybersecurity is an ever-growing concern in today’s digital universe. While identity theft issues in particular have been of concern for many years, their frequency has soared in the past few.

According to …

Backing up critical business data should be a regular habit for everyone. Crucial to data protection, disaster recovery and cybersecurity plans in general, proper backups are often the first line of defense against accidental deletions and faulty retention policies, and …

Small to midsize businesses (SMBs) are always looking for ways to work more efficiently. It’s important when resources are limited and you’re working within a certain budget. This is especially true when it comes to accounting. Managed service providers (MSPs) …

Cybersecurity solutions are quickly becoming a staple in any managed service offering. In an increasingly competitive market, however, it can be difficult to make informed decisions about which solutions best fit client needs. This is especially true for “detection …

Small to medium-sized businesses or SMBs may think they aren’t vulnerable targets for hackers and other cybercriminals, but they couldn’t be more wrong.

Indeed, small businesses are targeted in approximately 43% ↗ of all cyberattacks. Of those companies, 60%, go …

Helpdesk software is definitely growing in popularity. Increases in the number of businesses with hybrid work models, BYOD policies and automated services have all contributed to market growth, resulting in an estimated 8.1% CAGR ↗ for the next 10 years. …

Managing cloud infrastructure requires the completion of many mind-numbing menial tasks, but there’s good news: advancements in automation are making service delivery quicker, easier and a lot more efficient.

When it comes to cloud infrastructure, Microsoft Azure is a clear …

Infrastructure as a Service (IaaS) is a rapidly growing market. Many companies worldwide bank on IaaS cloud computing services because it enables them to circumvent capex (capital expenditure) spending on software and hardware. In addition, cloud computing allows enterprises to …

Cloud computing is everywhere, and it’s not just for streaming shows or downloading apps. Cloud services are now integral to many businesses, from small startups to large corporations and every enterprise in between.

But this transition hasn’t occurred for no …

We’ve probably all heard of a BYOD policy at this point. A Samsung study ↗ found that 82% of employees think mobile devices increased their productivity and the speed of decision-making in the workplace, and 76% said they have a …

A new remote reality has emerged from the rapid digital transformation we’ve seen over the past two years—and it’s here to stay. Businesses of all shapes and sizes across the globe are fast adopting cloud computing technologies like Microsoft Azure…

Every business has to transform to survive. But whether you are scaling up or downsizing, you can rely on modern tools to help facilitate that business transformation and maximize your success in the market.

What tools should you prioritize? More …

Microsoft Dynamics 365 and Azure enable businesses to leverage agile, flexible business solutions that bring their operations into the digital age. Both built in the Microsoft Cloud, it goes without saying that these two products work seamlessly together. If you’re …

When it comes to successfully selling managed service offerings, it’s all about the extra value you can bring to the table. What sets your managed service provider (MSP) business apart? Why should your clients choose you over the competition?

In …

What is Veeam Backup? What is Veeam Replication? Which is the right solution for you?
We’ve put together a simple guide that will empower you to make an educated decision on a backup and/or replication solution for your business. We …

The need for trusted identity and access management is a key consideration for businesses who rely on cloud infrastructure. Azure Active Directory (AAD) is Microsoft’s multi-tenant cloud-based response to that need.

It provides a cost-effective, efficient and easy-to-manage solution …

Office 365 provides eDiscovery capabilities within the Security and Compliance Center. To utilize these components there are 5 core steps that you need to follow.…

You’ve worked hard to build your business. You’ve put your personal stamp on every operational detail, from the building location right down to the brand of coffee served in your lunchroom. It’s only natural that you’d want to keep a …

There isn’t a day that goes by that I don’t encounter a partner or CEO looking for any easy way to find solutions for their clients, or their own business. Isn’t this what everybody wants? An easy solution to their …

Employees all over the world realized rather quickly of the course of the past two years that they needed flexibility regarding where they work. After this came a questioning of when they work, followed by how, with ultimate question …

It doesn’t matter what array of services or solutions you use; email is without a doubt one of the most important communication tools businesses use on a regular basis. Spreadsheets, reports, collaboration and project management solutions are all affected if …

How you handle customer service can drive your business to success or bankruptcy. World-class companies like Apple, Amazon, and Spotify all have fantastic support services that keep customers happy so they don’t change to the competitor.
Dynamics 365 offers a …

Let’s first discuss the term “aaS,” which is a Service. In simpler terms, it’s known as the “Cloud.” This Cloud Computing Model enables on-demand access to a pool of computing resources such as storage, servers, applications, and services that can …

The cybersecurity solutions landscape is changing quickly—it’s hard staying on top of all the acronyms! However, cyberthreats and attacks are also rapidly evolving, and the technology we use has to match that tenacity if we want to adequately protect our …

Using the cloud can be really easy. When you work with the best, you will find that you know what you are doing and that you are using it more consistently. …

These days, there’s so much existing software that helps us do our jobs and live our lives that it’s overwhelming. Every day we learn about something new that can improve our workflow, time management and more. But how do we …