Drive business with professional email signatures from Letsignit

Have any of your customers ever said it was too difficult to create professional email signatures because there wasn’t a handy template they could plug their information into and easily update? Does this issue negatively impact their brand because their outreach doesn’t look legitimate? As their managed service provider (MSP), you should suggest integrating with […]

When Microsoft came out with its Azure-based Windows Virtual Desktop in 2019, the business world was ready. More and more employees are on the move during their work day, and a Forrester survey found that an average of 2.3 mobile devices are used by employees every day to accomplish work-related tasks. A whopping 74% of those […]

Businesses that deal with customers know that there are many factors to consider to do it well. A relationship with a customer consists of multiple types of communication and meeting their needs in the best possible way to nurture the relationship. For this reason, businesses can benefit from customer relationship management (CRM) software. This software […]

Windows Virtual Desktop lets your clients enjoy a full desktop experience on any device. By using Microsoft-approved service value-adds like Nerdio or CloudJumper,  a WVD deployment is guaranteed to run smoother. But which one is better? Both of these WVD migration tools boast a similar mission that can help your client get set up and […]

Whether during good times or bad times, like a lockdown, security threats are always out there looking for victims. You may have or will soon move to the cloud with Microsoft 365, so you likely need a cybersecurity roadmap and execution plan. We have great news for you! Sherweb has the expertise and staff to […]

For professionals managing Microsoft 365 Business tenants, the Admin Center is your one-stop-shop for handling all your business services, users, and devices in the cloud. The Microsoft 365 admin center is easily accessed through the Microsoft 365 application or by going to admin.microsoft.com. There are two types of admin accounts: global or regular. Whenever you […]

We all know what a great email application Microsoft Outlook is. But have you ever explored its scheduling and calendar functions? That is what we will do in this article. So, let’s get started. We will be using MS Outlook 365 for all tasks.   Learn how to transform your MSP and your clients’ businesses […]

The latest Windows 10 update included some important productivity features of interest to IT pros, administrators and service providers. Let’s take a look! But first—why should you care about Windows updates in the first place? A few reasons: Improved performance and stability New features to increase your productivity Elimination of possible security weaknesses Features to […]

The success of any cloud deployment depends on much more than just the technology itself. If your client’s users aren’t engaged in the process and trained on how to use the new system, it will be met with indifference at best, and flat out opposition at worst. This is why change management is so important. […]

As a long-time cloud provider, Sherweb realizes the concerns you may have had with trusting a third-party hosting provider like us with your data migration. While many others also claim to be the best at servicing their clients, we truly live up to that promise at Sherweb. We believe our partners made the right choice […]

Business in the 21st century has become more complex than ever. Data is at center stage, business operations and data storage are moving to the cloud, there is an app for everything under the sun and employees are working from multiple locations and on multiple devices. What businesses need more than ever is technology that […]

Whether you have decided to use customer relationship management (CRM) software for the first time or you want to upgrade to one that better meets your needs, you want to be sure to choose the right platform. Choosing a CRM can be a difficult task because you want to make the right choice for your […]

Porting numbers, or taking an existing phone number and transferring it to another provider, isn’t exclusive to consumers. Businesses do it frequently. That’s why the term Local Number Portability (LNP) was coined with the signing of the Telecommunications Act of 1996. LNP gives consumers and businesses a way to separate from their current communications provider […]

Brace yourself—what we have all known and loved as Office 365 has been renamed Microsoft 365. Starting today, all Office 365 subscription plans for both consumers and businesses have been consolidated under Microsoft 365 branding. These changes represent Microsoft’s efforts to align its broad suite of productivity tools, services and apps under one Microsoft 365 […]

You probably know that your data is the most valuable asset of your business, but like most business owners, you likely struggle with what exactly to do with all that data. You may be sitting on top of a gold mine, but if you don’t have a way to dig it out and use it, […]

As the world experiences a massive shift to remote work, the need for new business tools is always increasing. We held a few webinars about remote work over the past few weeks and received many great questions on a variety of subjects. Many of the questions were so good that we wanted to create this […]

Microsoft To Do allows you to create and maintain tasks. It is much more versatile than the Tasks feature available in Microsoft Outlook. Read on to find out why. To Do has the following features: A daily planner with suggested tasks Access your lists anywhere, on any device Share lists and tasks with friends, family, […]

The number of people working remotely was increasing at a phenomenal rate even before the COVID-19 coronavirus pandemic of 2020 swept the globe. FlexJobs reports an increase of 44% in remote work in the United States over the past five years and a 91% increase over the past ten years. In Canada, 47% of employees […]

Individual digital identities have always been necessary to access sites and applications, but back in the day, you had to log in every single time with your username and password. The website or app stored this info for the session, and once you left the site or logged off, you had to do it all […]

The world of regulation and legislation is a busy one. According to Thomson Reuters’ Compliance Survey, “For 2019, the most commonly cited challenges included: increasing regulatory burden; financial crime, anti-money laundering; culture & conduct risk; and the availability of skilled resources.” The same study showed the biggest compliance challenges predicted for 2020 are “keeping up […]

Most organizations deal with the pressure to innovate, be more efficient, and continue to grow financially. A key growth factor for all businesses is to have some sort of transformation to become a digital business. Cloud services and platforms offer organizations a chance to do this both quickly and cost-effectively. A core element that is […]

As a business owner, you know that while you’d often like technology to be the last thing on your mind, it usually needs to be one of the first. With threats of ransomware, viruses, data theft, and other forms of cyberattacks always lurking, you need to make sure your company is protected. This becomes especially […]

In the past, we have shared the incredible advantages Dynamics 365 offers both partners and Dynamics 365 specialists. These advantages include opportunities for resellers to generate new leads, the fact that MSPs can pick up new clients while keeping the licensing rights and the knowledge that new partners can be trusted because they have been […]

There’s no doubt G Suite is a valuable tool for businesses of all sizes. If you’re looking to get the most out of G Suite in the workplace, the G Suite Learning Center is an excellent place to get answers. It’s fully packed with training guides, resources for switching from Microsoft, productivity tips, customer examples—everything […]

Many businesses have been pushing the idea of remote work. Some leaders, however, are concerned that productivity and accountability could suffer because of it. But recent shortages of workers coupled with ever-increasing commute times are making the option of remote work more appealing every day. If this isn’t enough, the current COVID-19 pandemic has forced […]

Today’sbusiness landscape is governed by all-things-internet. From the efficiency of cloud computing to the communications of remote teams – we rely heavily on the internet for our business models. However, this reliance has also exposed us to ever-growing security risks. There were 7.2 billion malware attacks and 151.9 million ransomware attacks in 2019 alone. Cybercrime […]

Microsoft introduced Visio 1.0 in 1992. It has always been improving with each new version. What started as a desktop application is also available today as an online application. Visio Online is compatible with other versions of Visio. You can share diagrams and flowcharts across teams and receive feedback comments from your colleagues, all in […]

Today’s IT services environment is highly competitive, making integrations a necessity for businesses operating in this niche. The good news is that businesses have a wealth of productivity-enhancing tools at their disposal – from remote monitoring to security management, and now billing automation as well. Those who do not leverage these solutions put their business […]

A good partner always helps their associate with big changes, whether they be partners in personal or business life. As an MSP, you know this. When a big change or announcement comes down the pipe, your clients turn to you first, and it’s your job to help them through the transition and give them good […]

Leading enterprises increasingly are realizing the importance of deploying contemporary IT solutions to sustain their competitive edge in the market. Automating solutions and streamlining processes are essential for Managed Service Providers that serve different clients with unique requirements – often spending their time doing low-value tasks like billing and invoicing. That’s why they often ignore […]

Modern enterprises rely heavily on their IT infrastructures to gain an edge over the competition. This dictates that modern organizations be highly efficient with improving productivity and scaling their operations, which can be a challenging task. Here at Sherweb, we have a range of integrated solutions that allow our partners to offer top-of-the-line IT-based services […]

Workplace culture is an essential component of a company’s success. In a podcast hosted by Karl Palachuck titled Culture, Motivation, and Jacob “Juicebox” Wellman, Sherweb account executives Jacob Wellman and Nicholas Ford share tips on how to create a fun culture at work. Those tips, along with a few others, can really shape the way […]

In this fast-paced landscape, your organization’s data is shared and accessed from more devices and locations than ever before. Back in the day, cyberattacks were easy to spot. “Today, phishing attacks are so perfectly designed that even experts can be fooled. Plus, many pieces of malware are so well-engineered they can sweep the globe before […]

Advancing technology has paved newer avenues for businesses to increase collaboration, communication, and, ultimately, efficiency. Technologies like cloud-based application suites and platforms have allowed businesses to mitigate computing costs and elevate efficiency. An excellent example of such a solution is Microsoft Dynamics 365. This suite offers assistive technology that acts as a one-stop-shop for all […]

Security is essential for everyone, no matter which department a person works in, how big or small the company is, or what industry the organization belongs to. Sensitive data is sensitive data. That gives MSPs, or managed service providers, an easy way to create a conversation with customers about routine security checks. Vulnerability assessments are […]

We all know cloud productivity tools are gaining popularity. Businesses realize the advantages of being able to work, communicate and collaborate in real-time, as well as the importance of staying competitive in an increasingly online world. With that said, it’s not surprising that Google’s G Suite is also becoming more popular across the business landscape. […]

The number of remote workers has increased significantly in the past decade. The capabilities that a virtual desktop allows has been a driving factor. A virtual desktop lets a worker use their hardware or even another employee’s hardware as long as it’s utilizing the same operating system. Each user’s experience is unique because of their […]

With more and more organizations migrating their operations to the cloud, the need for native cloud-based applications has grown in recent years. Managed service providers (MSPs) need a robust solution that offers their customers features, such as customer relationship management (CRM) and enterprise resource planning (ERP). Microsoft Dynamics 365 is a comprehensive cloud-based application that […]

You probably know how well Google Docs works for you on a personal level. But have you stopped to think about how it can benefit your business? Google Docs is more than a word processor The business version of Google Docs offers all the capabilities of other office suites like Microsoft Office, including word processing, […]

Security and compliance can be a challenging topic for any business owner. It’s legally required but can be cumbersome and tricky to implement without the right tools. Fortunately, if you have Microsoft 365, you have the right tools already! Microsoft 365 has many features that can help with all aspects of security compliance requirements. There […]

Developing a business continuity disaster recovery (BCDR) plan is critical when creating a proactive strategy for your organization’s infrastructure. Anything can happen that could cause an outage in the availability of your products and services. That loss of time can push a consumer to a competitor’s site. This is where Azure Site Recovery comes in. […]

If you are an average computer user, it’s likely you’ve never even heard of PowerShell. However, if you’re an admin, a more tech savvy user, or a nefarious individual who wants to hack into other people’s systems, PowerShell scripting can be a powerful office tool. So what is it? What is PowerShell? Using PowerShell scripting […]

Having a unified system of communication for your business can be difficult in this day and age. People communicate in many different ways – call, text, email, meetings, face-to-face – depending on the situation. And as a business owner, it’s your job to make sure that you have a communication solution that will cover whatever […]

There are many silos in the way of organizational success. For example, when a company’s transactional systems, social networking, and productivity tools are separate, they do more harm than good to businesses in the long run. These silos, as Patrick Lencioni mentions in his book Silos, Politics and Turf Wars, “[…] devastate organizations. They waste […]

We’ve talked before about how to flag any outbound spam leaving your organization, which is essential to prevent someone who’s just starting from sending spam or one-off emails that might go out. But what happens if, as often happens with spam, someone decides to send out spam emails automatically, en masse? Obviously, it would be […]

As the year comes to an end, we reflect on 2019 and the wins we’re most proud of. But mostly, we’re spending this time in gratitude; we’re thankful for our passionate team and partners, and we look forward to celebrating with loved ones. We all know that it’s important to give back all year ‘round, […]

Email is one of the most widely used communication platforms, if not the most commonly used medium. From business documentation to marketing campaigns, every individual and commercial entity relies on email to disseminate information and carry out professional communication. According to Statista, 281 billion emails were sent and received in 2018 daily. Astounding, right? That […]

Microsoft is coming out with its 2020 updates to Microsoft Teams, announced at this year’s Microsoft Ignite. These fantastic updates will help improve team collaboration and communication. They will also help streamline overall business collaboration and processes for increased productivity. These improvements are a result of Microsoft’s goal to make Microsoft Teams a unified collaboration […]

As a managed service provider, it can feel like a constant battle to differentiate yourself from other providers. Customers won’t just accept that you are the best; they have to know it. They need to know you provide the best, most trustworthy, and reliable services. That means that you should know this as well. You […]

As an increasing number of organizations migrate to the cloud, there is a growing need for cloud-native applications and platforms as they offer increased value, efficiency, and flexibility for organizations. Dynamics 365 is one such application that provides businesses a complete suite of cloud-based applications to help them grow. It is one of the first […]

If you recently purchased Microsoft 365 for your business (or you’re still considering if it will be a smart business move), this article is for you. In this article, I’ll share seven ways Microsoft 365 will take your business forward that add productivity. These are seven things you’re missing out on if you’re still contemplating. […]

Sherweb dedicates a significant portion of its operations to maintaining and optimizing its partner network. Partners are a huge part of our purpose and existence as a value-added cloud solutions provider, and we consider it our duty to help partners reach their full potential. We take this duty so seriously that we’ve intertwined it with […]

Sherweb considers the growth and prosperity of its partner network a massive priority. Our partners’ success is our success, and we’re fixated on positioning our partnerships to be as mutually beneficial as possible. We’re so focused on providing value for partners, you could say it borders on obsession! We’ve incorporated this passion into four pillars […]

With more and more businesses moving to the cloud, the word CRM is thrown around A LOT. The truth is, without a centralized and automated CRM system, it’s hard to seize new opportunities and build strong relationships with your customers. According to a recent report by Gartner, “Worldwide spending on customer experience and relationship management […]

The Microsoft Partner Network is the official Microsoft partner program that helps partners grow their business, reach customers, and sell their solutions. It’s important for resellers to have a Microsoft Partner Network ID (or MPD ID) to ensure that their CSP reach and revenue is recognized properly. This will impact their eligibility for partner incentives, […]

These days, there’s so much existing software that helps us do our jobs and live our lives that it’s incredibly overwhelming. Every day we learn about something new that can improve our workflow, time management, and more. But how do we know what’s really useful and what’s just trouble in disguise? How do we make […]

Organizations face advanced threats to their data; this is not hidden knowledge. There is a cyberattack on networks and computers every 39 seconds – affecting one in three North Americans each year. MSPs particularly headline such cyberattack agendas, providing access to various organizations that they work with. It’s why endpoint protection has emerged as a […]

Enterprises are operating in a highly dynamic business environment, indicated by the rapid integration of high-tech devices and strategies. However, as organizations continue to leverage the cloud and manage hundreds of devices, they are facing increased threats to the sanctity of their data. Not only have data breaches continued to rise, but cybercriminals are becoming […]

If you hadn’t heard, big changes are coming to Microsoft’s Unified Communications (UC) offerings. Back in July they announced that Skype for Business Online will be retired July 31, 2021, followed by the end mainstream support for Skype for Business Server 2019 on January 9, 2024. User organizations will need to migrate to Microsoft’s newer […]

Ever wondered what the difference is between Microsoft 365 and Office 2019? For starters, don’t let the name similarity fool you.  Although both give you access to the desktop apps we’re familiar with (Outlook, Word, Excel, PowerPoint, etc.), many aspects set one apart from the other. Lean in, my friend. After reading this post, you’ll […]

Did you know that it could take a company up to 197 days (that’s more than six months!) to identify a data breach, and another 69 days to contain it? This study by Ponemon Institute shows that the longer it takes to detect a breach, the more costly it will be.  Advanced persistent threats (APTs) […]

Last week, Sherweb hosted its annual Accelerate Cloud Summit 2019 in Montreal, Metropolis of our belle province. The three-day event was a great opportunity for us to meet partners face to face, and for our partners to learn, network and grow. On top of this, Accelerate was a great place to get direct insight from […]

Office and Microsoft 365’s user count exceeded 155 million in 2018. While this rise in popularity is a testament to the suite’s success, Microsoft 365 hasn’t come without its security concerns.   Learn how Office Protect helps keep your Microsoft 365 tenants safe with our e-book   Studies have revealed that 75.5% of all Microsoft […]

We get it—you always want the best cloud experience for your customers and want to provide them with the smoothest migration from one cloud environment to another. You have two amazing tools at your disposal: BitTitan and SkyKick. Which do you choose?   Don’t miss our 3 easy steps guide for a successful migration   […]

Phishing may sound like a leisurely activity by the lakeside, but that picturesque scene is far from reality. Hackers and scammers employ phishing to steal your data. All it takes is a single click to grant someone access to your organization’s confidential information. So, do you know how to combat phishing? If not, read on […]

In today’s world, we are constantly communicating with each other and there are many different forms for these communications. We make phone calls and send emails and text messages like we have for many years. But we also communicate online via voice over IV (VoIP) conference calls and meetings, social media, chat and messaging services, […]

Today’s enterprises must keep pace with technology to protect their assets—especially any confidential data—from cyber threats. But this is becoming increasingly difficult due to the number of devices that connect to an organization’s network. This raises notable concerns over endpoint protection. Endpoint protection—also known as endpoint security—refers to the security measures taken to address threats […]

Nimble is CRM software that manages your contacts and pipeline, tracks social media, analyzes sales intelligence, and automates marketing efforts. All of this makes it one of the best and most trusted CRM tools globally. With the latest upgrade to Nimble 5.0, users keep the functionality they love while getting many improvements for G Suite […]

Spammers are truly the worst. They’ve bombarded us with so many phone calls that we now have to purchase special apps to block robocalls, and they send so many emails that around 85% of all email communication is now spam. All that spam received has to be outbound spam from somewhere.   Learn how Office […]

Business owners are increasingly looking to drive digital transformation to meet the changing needs of their customers and seize new business opportunities. Reselling Dynamics 365 is one great opportunity to achieve just that. For a company to survive in today’s technology-driven world, focusing on the now won’t cut it—it has to be about the next. […]

Maybe you’re like me and have never heard of the Microsoft Business Center. Or maybe you know it by its old name, the Microsoft Volume Licensing Center.   Learn how to navigate the CSP environment with our guide   The MPSA License Program has been around since 2014. As it turns out, it works though […]

Do you ever wish you could monitor every activity in your inbox and intercept security threats? That would certainly be wonderful, but as a business owner, you're busy enough as it is. You barely have enough time for your main responsibilities, so how can you be expected to stay on top of security, too?Fortunately, you can with Office Protect's Mailbox Audit Logs Always On setting. This allows you to keep a close eye on all important mailbox activities without having to do so manually.

Legacy phone infrastructure is known for being temperamental and complex. Unfortunately, many MSPs have had to learn this the hard way. And it’s also the reason many customers are hesitant to make major changes to their telecom setup. That’s why migrating them to a SIP trunk is a relatively painless way to give them some […]

Business transformation is one of just a few trends that will impact organizations for years, and possibly even decades to come. According to ZDNet, 70% of firms either are in the process of digital transformation or have a plan in place to start soon. If you are looking to enhance your reseller business and become a Managed Service Provider (MSP), transformation is […]

Sherweb is committed to helping its partners succeed. One way we accomplish this is by sharing our marketing expertise, assisting partners in bolstering their brand awareness and digital reach in order to grow their business. We also try to lead by example, practicing what we preach by focusing on our own digital marketing efforts through […]

As a Managed Service Provider (MSP), the opportunities arising from your customer’s move to cloud services are huge. Your customers know the business and economic benefits of the cloud and are ready to switch their spending from legacy, on-premises systems to cloud services. Yet, while the cloud appears simple at a surface level, marketing, selling, […]

VoIP, or Voice over Internet Protocol, is a technology that enables you to make and receive calls over the internet. A good and well-known example of a VoIP application is Skype, which allows users to make calls to local and international telephone numbers using the internet protocol (IP). While the technology has been around for […]

Recent statistics show that IT professionals across a number of industries are housing their data and business applications in the cloud. Microsoft is revolutionizing this need by offering a complete, intelligent solution that gives organizations the mobility, security, and productivity they need to thrive. That’s why 80% of Fortune 500 companies are currently operating on […]

We’ve put together the ultimate guide to reselling G Suite to maximize the profitability of your business by reselling through SherWeb.

Today’s businesses are highly competitive and can’t survive if they don’t operate efficiently. That’s why professional service automation (PSA) software such as Autotask are growing in popularity: they enable companies to automate their tasks so they can work more productively. Autotask is a leading PSA software company that allows businesses to automate their billing, making […]

You’re probably familiar with multi-factor authentication (MFA) at this point. Many things that you log into require it if you choose to not remain signed in—your bank account, your Microsoft account, and more. You may find this a bit annoying; you know that it’s you who’s trying to access your account, after all. And what […]

Healthcare is in the midst of an IT explosion. Big Data, telemedicine, and AI are all changing how patients receive care. This has made the healthcare industry a very lucrative market for cloud service providers to pursue. It can be difficult to break into though. You need to understand the unique challenges of that industry […]

There’s no getting around it. The cloud has become part of the new business landscape. And it shouldn’t surprise you to learn that it’s only going to get more popular as time goes on. If you want to stay current and keep your business growing, you’ll have to adapt. Have you started looking at your options?

When it comes to modern business operations, there’s arguably no topic more controversial than the efficiency of cloud computing. It has moved well beyond its infancy and has cemented its position in organizational infrastructure: one that will become a $258 billion industry in 2019. However, one of the most important decisions that managed service providers […]

Your customers, no matter what line of business they are in, are quickly making the move to the cloud. It’s not merely a trend, it’s the way that business is being done today. A recent IDG study found that 89% of enterprises are planning to, or have already adopted a cloud first strategy. This represents […]

The most important part of any business relationship is trust. For many of your customers, their size often means they lack substantial internal resources, requiring them to trust key advisors to help them run their business. This includes lawyers, accountants, or an IT team. For Managed Service Providers (MSP), the ability to build trust is […]

If there’s one tool you need to keep your business running smoothly, it’s a top-notch online calendar like Google Calendar.Without online calendars—especially ones that sync data from all your other apps—you're forced to manage things on your own device and to keep track of upcoming events, meetings, deadlines, and all sorts of other madness.

Now more than ever, companies rely on cloud-based and virtualization services for their backup and recovery plans. This has led managed service providers (MSPs) to seek high-end services to offer quality solutions to their clients.

“My calendar is up to date.” “Just put it on my calendar.” “If it’s not on my calendar, it won’t happen.” How many times do we hear these phrases in our daily work lives? How much do we rely on something as simple as Outlook Calendar to run basically every aspect of our work? Usually, […]

June 30 marked the end of the 2018 fiscal year for Microsoft, and as with any fiscal year end, we were expecting a lot of activity in the Microsoft ecosystem. But nobody was expecting this much action. Without a doubt, the biggest event was the CSP program changes announcement. In case you’re out of the […]

The switch to cloud services is well underway and is not expected to slow down anytime soon. But how exactly is this transition happening? And what are the strategies that top managed service providers (MSPs) employ to persuade clients to switch from traditional on-premises storage and security services to the cloud?

We’ve probably all been guilty at least once of spouting off an IT acronym in response to a prospective customer’s question about compliance, only to see their eyes glaze over. They don’t care about a string of letters, they want to know how we’re going to solve their business problems. And unfortunately, when it comes […]

The use of voice over IP (VoIP) is growing steadily. In 2017 alone, the VoIP market was worth $7.5 billion in the U.S. and $14 billion in Europe. And those numbers are projected to grow to $23.5 billion and $46.5 billion, respectively, by the year 2024. Whether or not you’re already in the communications industry, […]

Security is very important when you own a small business. After all, you wouldn’t let just anyone into your building, would you? And you definitely wouldn’t allow a stranger to enter your premises and bring an unknown object that could cause harm. Bad attachments are just the same when sent in an email. While we […]

The cloud has been around for some time now as a data management option and it presents a number of benefits for clients. But many are still unsure about migrating to the cloud and whether it’s the right move for them. Typically, their concerns range from data security to data backup, as well as how […]

What is Microsoft Sway? Put simply, it’s an app for creatives, allowing you to create beautiful reports, personal stories, presentations, and other materials. Naturally, you may be wondering why you should get Sway if you already use PowerPoint. When Sway first appeared on the scene in 2015, it had limited capabilities. But since then, Microsoft […]

Nimble 5.0 introduces new features, capabilities and an updated user interface designed to make customer engagement easier than ever before.

This article provides an overview on preparing for ransomware attacks on your Office 365 tenant and the steps to consider if you're attacked.

Communications, both personal and business, have changed drastically over the past two decades. Where we once had to pick up a landline phone and call the person we wanted to reach, we can now communicate in a variety of ways, including mobile phone, email, text messaging, social media, chat, audio and video conferencing apps, and […]

Research shows that 60% of sales reps’ time is spent on non-revenue-generating activities like data entry, while only 18% of their time is spent on CRM. The truth is that CRMs appear to be their biggest frustration. The same study found that “[p]rospecting tools that provide email and phone in a sales cadence and content […]