The MSP license audit: How to find wasted spend across every client tenant
Key takeaways Performing a standardized, multi-tenant license audit ahead of each billing cycle catches unassigned subscriptions before they hit the invoice, protecting gross margin across every client account. Building ghost license detection into your offboarding workflow eliminates the single most common billing error found in Microsoft 365 audits. Reconciling PSA pricing against current Microsoft retail […]
Microsoft 365 E7: When it makes sense for MSPs and their SMB customers and when it doesn’t
Microsoft is no longer treating AI as a standalone add-on. With Microsoft 365 E7, they’re making a much bigger bet: that AI, security and identity should be bought, governed and scaled as one platform. That may sound like the natural next step, but for most SMBs, it’s not. The real issue is not what E7 includes. It’s whether SMB customers are actually ready […]
Sherweb’s Microsoft monthly updates for MSPs — May 2026
May is a busy month on the Microsoft calendar. There are pricing changes to consider, new products to start having conversations about and some administrative updates that affect how you manage customer subscriptions and permissions. This post pulls together the updates from Microsoft’s May announcements that are most relevant to MSPs. We’ve organized them by category so […]
Secure AI for SMBs: How MSPs can support with Microsoft Copilot Business, Purview and Defender Suites for Business Premium
AI tools are now a part of everyday work. From drafting emails to summarizing documents, the productivity gains are clear. What’s easier to overlook are the security risks tied to AI use. Without the right safeguards in place, company data can be exposed as AI tools are adopted. Most SMBs don’t have a dedicated security team to manage this on their own, so they’re particularly at risk. This is where MSPs can play a key role in guiding their SMB customers through secure AI adoption and use. To help MSPs […]
Build a profitable Copilot for Microsoft 365 offer: A guide to preparing your organization for success
By now, many SMBs already have Copilot licenses. The question isn’t whether they’ll use AI — it’s how you can help them use it profitably. The end-user benefits of AI are clear: boosted productivity, amplified creativity and time saved. But, for managed service providers (MSPs), there are different considerations. Most importantly, how can you make […]
