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Author : Michael Slater
Sourcing channel talent in a distributed labor market
Here’s a potentially controversial idea: the success of your company isn’t down to you. Not an easy thing to hear, right? Whether you’re a one-man shop or a multi-million-dollar MSP, you probably think where you are today is because of your grit, your determination or your passion. And you think it’s those very same things […]
Channel predictions 2022: The race to adapt
It’s that special time of year again—prediction season! When we all gaze into our respective crystal balls to forecast what’s in store for the channel in the coming calendar year. The last time we played the channel predictions game, we said the motto of 2021 would be ‘adapt or perish’. That’s very much still applicable […]
Where we’re going, we absolutely need roads: Digital transformation is mission critical for providers and clients alike
The concept of digital transformation has been buzzing around for quite a while. Lately, however, that buzz has transformed (pun intended) into more of a roar. In the before time—pre-pandemic and the accelerated prevalence of remote work—digital transformation initiatives were recognized as an eventual necessity but were contingent on available resources. Enter a flood of new tools that […]
How Does VoIP Enhance the Customer Experience?
Are you keeping up with modern business communications? Technology has certainly made it possible to communicate in many different ways, so we’re no longer just left with the option of picking up the old telephone. Yet the majority of consumers still prefer to use the phone to connect with businesses. In fact, according to BIA […]