You’re a successful Managed Service Provider (MSP) and you’ve put in a lot of effort to get your business off the ground. You’ve built up a decent client base over the last few years and you’ve done your best to provide your clients with the kind of service and support they deserve.
But, more and more of your small business clients are asking you about cloud solutions. They want to get rid of their on-premises hardware and run their applications in the cloud. Do you have the resources to support them?
A lot of MSPs are hesitant to get involved with cloud computing. Not only do they feel they don’t have the expertise, but they’re also concerned about losing the trusted relationship they have with their clients. A recent report by CompTIA showed that 62% of American MSPs surveyed aren’t sure about their role in the cloud. Another 44% said they only supported cloud services when their clients asked them to.
There is a solution. By joining forces with a trusted cloud provider, you can actually open up new ways to increase your revenue and be even more valuable to your clients. Here’s how it works.
Have you ever heard of Partners First, Sherweb’s partner program? It’s designed for resellers like you who want to expand their cloud business without sacrificing their customer relationships. We offer free cloud support to our partners and their clients plus Managed Services for more complex projects. The type of support model you choose depends largely on the type of project your client has and what role you want to play in carrying it out.
The Nuts and Bolts of Cloud Support
Let’s take a look at our cloud support. When you join Partners First, you get direct access to our free cloud support 24/7 by phone, email and chat, 365 days a year. This means if your client has a technical problem at 7 a.m. on a Sunday morning, he’ll get the help he needs. Our cloud support also gives you access to our presales architects who will help you figure out the best way to use these new cloud resources for your client’s project. Our advisors will help you every step of the way, from the project sizing to the actual migration. Sherweb handles about 3500 support tickets every month and we continue to score high for our Net Promoter (NP) score, a number that measures the quality of our customer service. Our current NP score is 70+, which is among the highest in the technology industry.
With Sherweb handling your technical support, you’ll have more time to keep in touch with your clients. You’ll be able to focus more on client requests on your help desk and continue providing personalized service.
Why Your Client Might Need Managed Services
Maybe your client’s project is a bit more complex. In this case, you can offer him Sherweb’s Managed Services. This is where our dedicated team of cloud engineers takes over to manage his cloud environment. Depending on your experience in cloud infrastructure, you can get involved in different ways.
- Total Managed Services: As we mentioned earlier, if you’re new to cloud services, our cloud engineers will set up, configure and monitor your client’s infrastructure. We’ll help you every step of the way, from building his cloud infrastructure to running his day-to-day operations. This includes full migration support, security updates, backup configuration, Disaster Recovery testing and virus protection. This is a great way to ease into the cloud. Sherweb does all the work so you can offer your client a solid working infrastructure!
- Your Value-Added Services: On the other hand, if you have more experience managing cloud infrastructure you might be hesitant to hand this part of your business over to a cloud provider. After all, it’s your bread and butter. What a lot of MSPs don’t realize is that by allowing a cloud provider to handle their client’s environment, they have more time to focus on expanding their portfolio of value-added services. If you don’t offer the cutting-edge services your clients need to stay competitive, they’ll simply go somewhere else. Be creative. Get involved in helping your clients deal with issues such as business continuity. Help them select and implement systems such as CRM Online, ERP or CMS. This is one of the areas where you have the most control, so keep looking for opportunities to add to your offer.