In the world of modern business, customer relationship management (CRM) is the linchpin of success, particularly for small-to-medium businesses (SMBs) and managed service providers (MSPs). Enter Microsoft Dynamics Sales Copilot, a powerful tool that combines the expertise of CRM with the prowess of AI. In this article, we’ll take a journey into how SMBs can […]
Having been around for almost two decades, Microsoft's collection of Dynamics solutions is expansive. However, when you have so many good options, it’s easy to confuse all the different names and capabilities.
We all want to stay with the latest version. After all, it’s the version with the greatest features, better interface, and enhanced performance. But the task of staying up to date is not as easy as it seems. For CRM, things were going more slowly early on; there was a major release every two years. Developers had time to perform an upgrade without rushing.
If you’re in the market for a CRM, you’ve probably looked at dozens of options. Enterprise and small businesses who surf the internet are finding dozens of CRM solutions every day by providers who claim to cater to their specific needs. But when Destination CRM gave out prizes last August for the best CRM solutions, there were only two names that kept coming back in all categories (SMBs, Midmarket and Enterprise): Salesforce and Microsoft Dynamics CRM. The latter got the nod as the top solution.