OUR SUPPORT IS FAST, RELIABLE AND ALWAYS ON CALL. AND IT’S FREE*.
24/7/365 by phone, email and chat
Average response time of 40 seconds
Tickets are resolved in 1 business day
Call centers are based in North America
Bilingual support English and French
*SherWeb’s cloud support is free for all Performance Cloud servers.
A monthly fee will be billed for cloud support on Microsoft Azure.
Our support begins
even before your initial purchase
SherWeb’s presales architects are there to help you. No project is too big or too small. From the project sizing to the actual migration, you can count on them to be your trusted advisors.
Have a project in mind? Schedule a call today:
HOW DO WE MEASURE CUSTOMER SATISFACTION?NET PROMOTER SCORE
After each support ticket, we'll survey you to find out how we did. We take these results very seriously. Our support team aims for an NP score of 70+ every month, which is way above the industry average. Our experts will start work on your case in minutes. SherWeb's technical experts are Microsoft-certified professionals and get access to continuous training.
Here's a typical six-month profile of our NP scores:
