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During the initial phase of a company, you only need a few employees to process the customers’ requirements. You can serve hassle-free information requests from customers by hand.

As time goes by, you start growing rapidly from a startup to a mid-size organization. As your business needs increase, you can’t rely on the old, manual systems. Your many customers may not be satisfied with a slow delivery mechanism. For a thriving business, you need a systematic approach to tackle different issues which may arise while managing the finance and other operations.

Managing day-to-day activities can be challenging—that’s why companies are increasingly moving to enterprise resources planning solutions like Dynamics 365 and Oracle. For those who don’t know, ERP is a software solution that provides businesses with information necessary to efficiently manage their processes.

However, with so many options in the marketplace, choosing the right ERP solution can be challenging. Since it can be your largest and most important investment, you shouldn’t take it lightly.

To help you make the right decision, we are comparing the two leading vendors in the industry: Dynamics 365 vs Oracle.

Click here to download our ebook on Dynamics 365 and get answers to your questions!


Dynamics 365 Overview

Dynamics 365 is the next-gen ERP solution Microsoft launched in November 2016. Since its launch, there has been a lot of buzz in the market about the product. Some analysts think it is just a merger of CRM and ERP while others believe it is far more than that. Dynamics 365 is capable of providing a helping hand in finance and operations, marketing, sales, customer service, etc.

Dynamics 365 is a true business intelligence tool because unlike many other ERP solutions, it is cloud-based. It comes with powerful tools such as Cortana intelligence and robust business skills making it stiff competition for other ERP solutions on the market.

Powered by Microsoft technologies, it smoothly integrates different Windows applications. For instance, you can synchronize it with Microsoft Outlook so that users can update inventory and sales quotes directly from the email. Dynamics 365 is a massive integrated system but comes with a straightforward and easy to understand user interface.

Learn more on how to manage your business with Dynamics 365


Oracle Sales Cloud Overview

The journey of Oracle CRM started in 1998 with the launch of products such as ‘Oracle Marketing Online,’ ‘Oracle Sales Online,’ etc. However, it came into the big picture when it took control over Siebel Systems in 2004.

Today, Oracle relishes the lion share of the total ERP market. It offers a wide range of applications to manage sales and service operations.

Oracle’s Customer Experience platform is divided up into different clouds. Each cloud has a distinct set of functionalities.

Oracle clouds:

  • Marketing Cloud
  • Sales Cloud
  • Engagement Cloud
  • Loyalty Cloud
  • CPQ
  • Service Cloud
  • Social Cloud

Oracle Sales Cloud

Oracle’s Sales Cloud is a great tool that can empower an organization and help them earn more leads and be more productive. This application has been designed to give sales departments adequate support and information so that they can make smart business decisions at crucial stages.

The Oracle Sales Cloud tool provides users with varying capabilities that enable high organization and productivity.


Dynamics 365 vs Oracle Sales Cloud: A Quick Comparison

Market Share

Undoubtedly, both Dynamics 365 and Oracle are big players, but Dynamics 365 has a slight edge over Oracle in terms of market share .

  • Dynamics 365 – 16% of the total ERP Market share
  • Oracle – 13% of the total ERP Market share

Dynamics 365 vs Oracle Sales Cloud Result: Dynamics 365 is the winner in this category.

Implementation Duration

There are many factors which can influence implementation duration such as complications of business processes, type of software, type of industry, and organization size.

Here is the planned and actual implementation duration for both Dynamics 365 and Oracle.

  • Implementation Duration for Dynamics 365

Planned – 21.4 months

Actual – 24.9 months

  • Implementation Duration for Oracle

Planned – 20.4 months

Actual – 23.4 months

Dynamics 365 vs Oracle Sales Cloud Result: Both companies took approximately 15% more time than what was planned. Dynamics 365 did take a bit more time in total than Oracle. Oracle takes this one, but not by much.

Project Cost

The total project cost includes the cost of the actual system and its implementation and customization.

  • Dynamics 365 – $2.06 Million
  • Oracle – $2.05 Million

Dynamics 365 vs Oracle Sales Cloud Result: Draw

Functionality Achieved

Today, most organizations are implementing new systems to enhance their business benefits. Functionality achieved is the percentage of companies that have used more functionality of their ERP.

  • Dynamics 365 – 55%
  • Oracle – 74%

Dynamics 365 vs Oracle Sales Cloud Result: Oracle is the clear winner in this category since users were able to use more of the functionalties from the system

Supported Devices

  • Oracle – Windows, Mac, Web-based
  • Dynamics 365 – Windows, Android,  Mac, Web-based

Support Available

  • Oracle – Phone, Ticket, Live Support and Training
  • Dynamics 365 – Phone, Ticket

Languages Available

  • Oracle – International, USA, France, Canada, China, UK, Japan, Germany, India, Spain, Italy, Portugal
  • Dynamics 365 – International, USA, Canada, UK, China, Germany, India, Japan, Spain, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish


Key Strengths


  • An established market leader.
  • Offers better customer support
  • Support integration with MS Office, Gmail, IBM Notes, etc.

Dynamics 365

  • Easy to Learn
  • Quick integration of CRM
  • Support by advanced Microsoft assets such as Azure, Cortana Intelligence, BI tools, etc.

Now, let’s move to features and benefits in different day-to-day operations.


Benefits of Dynamics 365 for Finance and Business Operations

Dynamics 365 enterprise edition was upgraded in July 2017. Now, it has advanced features that can meet the requirements for even the most complex organizations.

Inventory Management

By using a single unified database, users can manage and keep track of all their inventory records. They can compare the sales performance of individual items and check their history.

Accounts Receivable

Users can easily customize the template of an invoice. They can add or remove fields according to their requirements. Besides this, the Account Receivable (AR) automation feature helps users minimize turnaround time and enables the supply, inventory, purchase, customer service, and other processes to be easy and transparent.

With the help of Dynamics 365, you can reprocess documents against budget control. You may scan documents against possible issues.Maintenance of Budget Control Data

CFO Overview Workspace

Users can find the full state of their business including sales, purchasing, cash flow data, etc. on the CFO overview workspace.

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Benefits of Oracle Sales Cloud

Sales Force Automation

This amazing feature helps users perform a myriad of tasks simultaneously. For instance, you can manage sales opportunities, partner relationships, and task and activity management together. Beyond this, it enables you to sync email, contact tools, and calendars with your CRM system.

Marketing Automation

Marketing Automation allows users to perform various marketing tasks such as send bulk emails, manage leads, and optimize multiple channel marketing campaigns. Moreover, it also helps in analyzing return on investment.

Reporting and Analytics

Oracle Sales Cloud makes reporting and analytics exceptionally easy. You can even forecast your sales revenue by using market surveys, the latest marketing trends, and historical sales data.

Social Network Integration

With its social integration feature, you can reach your target audience and engage with them on public social networks. This is an effective technique to leverage the ability of popular social media to increase your marketing efforts.

Want more information on what a partnership with Sherweb looks like? Check out our InfoKit.



Dynamics 365 vs Oracle Sales Cloud: Final Words

Not all ERP solutions have the same purpose. Both Dynamics 365 and Oracle have millions of fans and a significant share in the ERP market. The system that is right for you will solely depend on your preferences and requirements.

Selecting the right ERP can be one of your biggest investments. Therefore, it should be given thoughtful consideration before finalizing the decision.

Have any other questions you want answering? Ask them via the chat!


Written by The Sherweb Team Collaborators @ Sherweb