Our goal is to simplify your cloud experience.
We are available 24/7/365
Our support team is always on call to help you.
by phone, email, chat. Response time of 40 seconds.
Tickets are resolved within 1 business day.
Call center based in North America.
Our support team gets continual training.
Most members of our support team are Microsoft-certified professionals.
Bilingual support (English and French).
Step-by-step solutions to your problems
Want to configure Outlook 2013? Need more information about adding another person’s mailbox to your Outlook profile? We have a whole library of articles and video tutorials to answer these questions and more. Check the Network Status page for service status, maintenance alerts and incidence reports.Go to our Support Website
A way to evaluate and improve our services
SherWeb continually monitors its Net Promoter Score. This tool is an index ranging from -100 to 100 that is used to gauge a customer’s overall satisfaction with a company’s product or service. The NP score measures how willing a customer is to recommend a company to others. Our customer service ranks above the average (40) in the industry, doing better than all direct competitors, at 70+.Go to our Support Website