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Hosted Exchange - Support

Our goal is to simplify your cloud experience.
We are available 24/7/365

Hosted Exchange - Support

Our Work Doesn’t Stop Once the Migration is Over

Our support team is always on call to help you.

Hosted Exchange - Support

Support 24/7/365

by phone, email, chat. Response time of 40 seconds.

Hosted Exchange - Support

1-Day Ticket System

Tickets are resolved within 1 business day.

Hosted Exchange - Support

North American Call Center

Call center based in North America.

Hosted Exchange - Support

Continual Training

Our support team gets continual training.

Hosted Exchange - Support

Microsoft Certified Support Team

Most members of our support team are Microsoft-certified professionals.

Hosted Exchange - Support

Bilingual Support

Bilingual support (English and French).

Cloud Technology 101

Step-by-step solutions to your problems

Want to configure Outlook 2013? Need more information about adding another person’s mailbox to your Outlook profile? We have a whole library of articles and video tutorials to answer these questions and more. Check the Network Status page for service status, maintenance alerts and incidence reports.

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What is NP Score?

A way to evaluate and improve our services

SherWeb continually monitors its Net Promoter Score. This tool is an index ranging from -100 to 100 that is used to gauge a customer’s overall satisfaction with a company’s product or service. The NP score measures how willing a customer is to recommend a company to others. Our customer service ranks above the average (40) in the industry, doing better than all direct competitors, at 70+.

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Catherine Castonguay Senior Account Manager

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