Plans & pricing

Talk to our experts

NOC Essentials

Contact us

Support

24/7 technical support with unlimited tickets*

*Only for supported items

Response time

Infrastructure issues

Server issues & software support*

*Only applicable for specific software

Management

Infrastructure documentation

Monitoring

CPU, RAM & Disk

Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL

$5/server

Custom monitoring*

*Setup fees apply to first server; additional servers auto-detected

$15/role/server

Patching

OS patch management, deployment & patching report

Troubleshooting patching & manual install

Operational alert response

Proactive service restart & disk space management

Triage, first response

Active Directory

Daily Active Directory health check & weekly reporting

Troubleshooting

Microsoft SQL Server

Database health check

Database health reporting & proactive database maintenance

Software

Inventory

Reporting

Backup

Configuration, monitoring & reporting

Troubleshooting

Assisted restores

1TB of backups per server*

*For Performance Cloud & on-premise servers only. Veeam license required for on-premise servers

Endpoint protection

Installation, monitoring & reporting

Disaster recovery*

*Service requires subscription

Configuration, monitoring & replication status reporting

Troubleshooting

Assisted failover

NOC Pro

Contact us

Support

24/7 technical support with unlimited tickets*

*Only for supported items

Response time

1 hour (SLO)

Infrastructure issues

Server issues & software support*

*Only applicable for specific software

Management

Infrastructure documentation

Monitoring

CPU, RAM & Disk

Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL

Custom monitoring*

*Setup fees apply to first server; additional servers auto-detected

$15/role/server

Patching

OS patch management, deployment & patching report

Troubleshooting patching & manual install

Operational alert response

Proactive service restart & disk space management

Triage, first response

Active Directory

Daily Active Directory health check & weekly reporting

Troubleshooting

Microsoft SQL Server

Database health check

Database health reporting & proactive database maintenance

Software

Inventory

Reporting

Endpoint protection

Installation, monitoring & reporting

Disaster recovery*

*Service requires subscription

Configuration, monitoring & replication status reporting

Troubleshooting

Assisted failover

 

NOC Essentials

Contact us

NOC Pro

Contact us

Support

 

 

24/7 technical support with unlimited tickets*

*Only for supported items

Response time

1 hour (SLO)

Infrastructure issues

Server issues & software support*

*Only applicable for specific software

Management

 

 

Infrastructure documentation

Monitoring

 

 

CPU, RAM & Disk

Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL

$5/server

Custom monitoring*

*Setup fees apply to first server; additional servers auto-detected

$15/role/server

$15/role/server

Patching

 

 

OS patch management, deployment & patching report

Troubleshooting patching & manual install

Operational alert response

 

 

Proactive service restart & disk space management

Triage, first response

Active Directory

 

 

Daily Active Directory health check & weekly reporting

Troubleshooting

Microsoft SQL Server

 

 

Database health check

Database health reporting & proactive database maintenance

Software

 

 

Inventory

Reporting

Backup

 

 

Configuration, monitoring & reporting

Troubleshooting

Assisted restores

Endpoint protection

 

 

Installation, monitoring & reporting

Disaster recovery*

*Service requires subscription

 

 

Configuration, monitoring & replication status reporting

Troubleshooting

Assisted failover

Ready to get started with NOC services?

For more information about our NOC services, take a look at our product sheet.

Infokit