Great content delivered right to your mailbox

Thank you! Check your inbox for our monthly recap!

How much time have you spent trying to explain the finer points of Dynamics 365 pricing and licensing to your clients? More time than you care to admit? You’re not the only one.

Pricing and licensing plans for Dynamics 365 can be tough to understand. Even for us! And now that Microsoft is rolling out a new series of changes, you might be wondering what to do next.

Don’t worry. We’re one step ahead of you. Here’s a quick look at Dynamics 365 pricing today and in the future.


Click here to download our free ebook on Dynamics 365 and get answers to your questions!


License Types

Before we go over the different plans for buying Dynamics 365, let’s discuss the license types available:

  1. Full Users: People whose work requires many of the essential features in Dynamics 365. These are people that usually perform most of their tasks on the system like sales people, customer service representatives, finance employees…
  2. Team Members: These are people who need access to Dynamics 365 for reporting purposes, timesheet entries and similar “light” tasks.


Dynamics 365 Plans & Pricing

Microsoft sells Dynamics 365 in 4 different plans

  • Dynamics 365 Plan
  • Customer Engagement Plan
  • Unified Operations Plan
  • Separate Applications

So what can you expect from these 4 plans? Let’s take a look.

Dynamics 365 Pricing


Customer Engagement Plan

This plan includes apps that are useful for Customer Relationship Management (CRM), such as Sales, Customer Service, Project Service Automation, Field Service.

The new Dynamics 365 for Marketing app is also included but has some limitations:

  • If the Customer Engagement plan purchased has 10 or more users the Marketing app is included with no additional charges for 2,000 contacts
  • If the Customer Engagement plan purchased has fewer than 10 users the Marketing app costs an additional $750 per month for 10,000 contacts.

You also get access to Microsoft social engagement and Microsoft PowerApps with this plan.

Full Member: $115 per user/month

Team Member: $8 per user/month.


Unified Operations Plan

This is simply the Dynamics 365 Operations application. The Operations app includes apps such as Finance and Operations, Retail and Talent. Additionally, you get access to Microsoft PowerApps.

Full Member: $190 per user/month

Team Members: $8 per user/month.


Under this plan, you can also buy two additional users, Operations Device and Operations Activity.

Operations for Devices: Does your company use mobile devices in its daily operations? Do you have several employees using the same device? You can now license devices, such as an inventory control device in a retail store, a call center computer or a warehouse scanner, to make Dynamics 365 available to all employees.

This plan costs $75 per user/month.

Operations Activity: This app gives users access to improve invoices and create or edit items for warehousing, receiving, shipping, production, sales and all budgets.

This plan costs $50 per user/month


Dynamics 365 Plan

Users get access to all apps in the Customer Engagement Plan plus Dynamics 365 for Operations.




Individual Application Pricing

We’ve talked about a lot of apps here! Do you remember what each one does and how it will help your SMB clients be more productive? In case you need a refresher, here’s a quick glossary of all the Dynamics 365 apps mentioned in this article.

Dynamics 365 Sales:

This app will help you manage all your customers and deals right in Outlook. You’ll be able to create personalized documents and emails for your sales team and connect with customers on LinkedIn to get more information about their company and its employees.


95$ per user/month for Sales Enterprise

65$ per user/month for Sales Professional


Dynamics 365 for Finance and Operations:

All your data from account, sales, purchasing, inventory and customer conversations is stored in one place to give you a 360-degree view of your business. This data stays up to date so you can spot trends and get a head start on negative issues.


115$ per user/month for Finance and Operations

70$ per user/month for Business Central Essentials

100$ per user/month for Business Central Premium


Dynamics 365 Customer Service:

This app will give your customer service agents all the information they need from a single platform. A 360-degree view of each customer, including a full history of customer interactions and preferences.

Price: 95$ per user/month


Dynamics 365 Field Service:

This app will make your field team more efficient. You can manage service agreements, choose the right technician for each job and oversee your inventory ll from one application.

Price: 95$ per user/month


Dynamics 365 Marketing:

This app will help you automate the marketing processes in your company to make smarter decisions and generate new leads across multiple channels.

$1500/month for 10,000 contacts

If it’s purchased with another app from Customer Engagement, it costs 750$ per months for 10,000 contacts.


Dynamics 365 Project Service Automation:

Do you struggle to deliver your projects on time and on budget? This app makes it easier. You can build plans with specially designed templates that can be used again and adjusted for each project. Choose staff according to their specific skills and past experiences.


Dynamics 365 Operations for Retail:

This app gives your salespeople all the information they need about the products they sell. Sales staff will be able to answer customers’ questions about order and shipping status without having to contact another department. Customers can even use a mobile shopping application to look for the product themselves, either in another store or on social media.

The cost for the Retail Plan is $170/user/month.


Dynamics 365 Operations for Talent:

You’ll be able to find the right people and streamline the entire hiring and onboarding process with Talent. This app is fully integrated with LinkedIn.

The cost for this app is $40/user/month.


As we mentioned, you can purchase any application separately for $95/user/month, except for Retail, Talent, Devices and Operations Activity.

So, there you have it. We’ve tried to give you a clear-cut explanation of the new plans and pricing for Dynamics 365 and which apps are available with each plan.


Written by Janice Lavallee Marketing Content Writer @ Sherweb

Janice is one of Sherweb's Content Marketing Writers. She has worked in Sales and Marketing for more than 20 years, creating messaging that will help our partners better understand the products they sell. When she’s not writing, editing or translating documents, Janice can be found perfecting her serve and ground strokes on a tennis court. She’s an avid volunteer for the Rogers’ Cup tennis tournament in Montreal.