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Business owners are increasingly looking to drive digital transformation to meet the changing needs of their customers and seize new business opportunities. Reselling Dynamics 365 is one great opportunity to achieve just that.

For a company to survive in today’s technology-driven world, focusing on the now won’t cut it—it has to be about the next. Microsoft understood this when it designed Dynamics 365. No wonder the tool was named the top CRM choice for sales disruption in 2017, considered the best fit “for those companies that are bullish and looking to disrupt their peers with AI and machine learning.”

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Dynamics 365 is more than just your regular CRM

It’s a cloud-based business applications platform that combines elements of CRM and enterprise resource planning (ERP), along with productivity applications and AI tools aimed to reinvent the way businesses sell.

In this article, we’ll look at how Dynamics 365 can improve the way your clients do business and why reselling it can increase your revenue and take your business to the next level.

How Dynamics 365 can transform your clients’ business

Dynamics 365 business applications are modern, unified, and adaptable solutions designed for sales, customer service, field service, finance and operations, marketing and project service automation functions.

The apps work together seamlessly and integrate with your clients’ existing systems to increase productivity, deliver deeper insights, and adapt to business needs.

Here’s how Dynamics 365 helps users simplify and run their businesses…

#1 Engaging customers and building stronger relationships

By creating personalized marketing, sales, and service experiences using data and intelligence, your clients can re-imagine how they engage with customers and improve their interactions.

#2 Optimizing operations

Dynamics 365 gives you complete, efficient, and powerful control over all your clients’ business operations. As a result, your clients end up improving their services, working more efficiently at the organization level, and reducing costs.

#3 Empowering employees

Besides sales, support, and project functions, Dynamics 365 is also packed with a robust suite of HR tools to help businesses attract, hire and engage the best talent and guide them in doing their best work.

#4 Transforming products and services

Dynamics 365 helps you use data as a strategic asset. Users can identify new market opportunities, design innovative products, and create unmatched customer experiences by understanding their customers and operations.

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Dynamics 365 key features

Think of Dynamics 365 as a complete IT ecosystem with all the tools your clients need to cover every aspect of their business. It currently has eight apps, but Microsoft continues to add modules as it goes along. Check out the essential ones to understand how Dynamics 365 works.


With Dynamics 365 for Sales, your clients will optimize their sales processes, personalize engagement, and win faster deals. The feature helps users prioritize the right prospects, build stronger relationships, and boost their revenue by shortening the sales cycle and boosting productivity.

Microsoft relationship sales

Drive more meaningful sales engagements with Dynamics 365 and LinkedIn. This integration lets users send connection requests, InMail, and messages directly from Dynamics 365 and get the right lead recommendations.

Sales insights

Sell smarter with actionable AI-driven insights and predictive guidance.

Customer insights

Gain a clear view of customers and their buying process, and work on offering authentic customer experiences.

Product visualize

Enhance buying experiences by showcasing products with mixed reality.


This feature helps businesses keep their customers happy by helping agents and technicians meet rising expectations across channels and devices.

Field Service

Thanks to Dynamics 365’s Field Service, your clients can optimize resources by efficiently tracking customer warranties, managing their inventory, and checking repair history from one app. That’s increased productivity in a nutshell.

Remote Assist

If your client’s goal is to achieve greater business outcomes, they should be able to solve problems more quickly in the field. With Dynamics 365 Remote Assist, technicians can collaborate with remote experts to troubleshoot issues in no time.

Project service automation

Automate business processes to deliver projects on time and within budget. Users have all project details—from the quote to the invoice—stored in a single system.

Virtual agent for customer service

Create intelligent virtual agents to improve service experiences for customers.


Designed to track emerging trends and consumer interests with AI-powered insights, this feature helps users target the right buyers, run multi-channel campaigns, and kill that marketing game.

Market Insights

Dynamics 365 Marketing Insights allows your clients to stay on top of market trends with web and social insights. They’ll gain a competitive advantage by learning what consumers are saying about their brand, products, and competitors.

Adobe Experience Cloud

Transform the customer journey and improve sales and marketing ROI with Microsoft Dynamics 365 and Adobe Experience Cloud solutions.

Finance and Operations

With nearly 100,000 Dynamics 365 monthly active users for Finance and Operations, Microsoft means business. Packed with in-depth financial management tools, Dynamics 365 allows users to efficiently manage and optimize their financials, manufacturing, and supply chains.


Help your clients manage their workforce and streamline their hiring processes to minimize errors and save time and money. They’ll be ready to hire top talent, set up employees for success, and improve HR management.

Talent attract and Talent onboard

These two features are ideal for managing the entire hiring and onboarding journey, giving clients the right tools to improve and streamline their recruitment processes.

Business Central

Particularly suited for the wholesale industry, Dynamics 365 Business Central is an all-in-one management solution designed for small-to-medium-size businesses that want to manage their finances, sales, services, and operations.

Why resell Dynamics 365 with Sherweb

Here’s the deal: There are two ways you can sell Dynamics 365 and boost your ROI. You can either become a Cloud Solution Provider (CSP) program partner and work with Microsoft directly or focus on your core business and let us take care of things for you.

By joining Sherweb’s reseller program, you won’t have to spend money and waste time trying to reach Microsoft’s requirements.

Top 5 benefits of reselling Dynamics 365 with Sherweb

#1 We add value

Sherweb is one of the top Dynamics 365 resellers under Microsoft’s Cloud Solution Provider program. This means we work closely with Microsoft and have access to all the latest software updates that they push.

At Sherweb, we don’t believe in one-size-fits-all tactics. Since you deal directly with us, you’ll have a dedicated account manager to guide you in every step of the way. Our account managers have the right expertise to help you leverage Dynamics 365 and look for new growth opportunities.

#2 Start selling in 10 minutes

Going solo as a Direct CSP Partner is a complicated, time-consuming process that involves a significant upfront investment. Here are the steps involved:

  1. First, you need to get a Microsoft Partner Network ID number.
  2. Once approved, you have to apply for a Microsoft Live ID. To qualify for this second ID, you have to show that you can provide your own customer billing and technical support.
  3. Your next step is to apply for a Cloud Productivity Competency. Approval for this step takes about 12 months.

Instead, by joining Sherweb’s Partners First program:

  • You’ll be ready to market and sell Dynamics 365 in just 10 minutes.
  • You control the customer relationship through direct billing, provisioning, management and technical support.
  • You can package your offers however you want in order to fit your customers’ needs, without Microsoft getting in your way.

#3 Migration you can trust

When you become a Microsoft Direct CSP Partner, you pay for the migration and tools. With Sherweb, you don’t have to be a migration expert or pay one to do the job. Our migration service is not only free but also worry-free—no data loss, no downtime.

#4 Outstanding support

At Sherweb, we offer dedicated VIP technical support for you and 24/7/365 support for your clients with a 40-second average response time. We also share resources for reselling Microsoft’s flagship products (marketing, sales tools, & training).

#5 Earn higher commissions

In 2016, Microsoft pulled the plug on its Advisor and Open programs, ending the sell and accelerator incentives.

Sherweb offers its Advisors a one-time 150% commission plus a 7% recurring monthly commission for the life of the client’s contract. The offer gets even sweeter if you have CRM Online customers and transfer their licenses to Sherweb. Our special promotion pays out a 15% commission in the first year plus a 5% recurring commission.

FAQs about reselling Dynamics 365

#1 Can I make good money reselling Dynamics 365?

The short answer is yes. Allied Market Research predicts that the market for ERP software will reach $42 billion by 2020.

We discussed in a previous article that the profit margins for Dynamics 365 are much higher than what you’d earn with selling Office 365, for example. Dynamics licenses are more expensive, and clients are usually willing to pay more for complex solutions such as ERPs and CRMs. Services surrounding the resell of Dynamics 365 are often more profitable because bigger businesses means bigger budgets.

#2 Who are my customers?

A CRM solution is a useful tool for companies with 20 to 300 employees. Manufacturing, retail, consumer goods, and service companies make up the best clientele for CRM software.

Since ERPs are complex solutions, they’re usually used by bigger companies. Those dealing with manufacturing and delivery are good candidates for ERPs.

#3 Why would I buy from Sherweb instead of Microsoft?

Here’s a summary of the benefits of reselling Dynamics 365 with Sherweb:

  • You’re putting your money in the right place—we are Top Microsoft Partners with more than 40,000 businesses through a network of 5,000 partners that trust us.
  • You’ll monitor all your services from the intuitive web-based Partner platform.
  • You don’t have to worry about providing 24/7 technical support or creating a billing platform.
  • We help you out—you’ll have a team of consultants at your fingertips.
  • We offer all-inclusive, end-client onboarding.
  • Our partner toolbox has all the information you need to market and sell your products.
  • You can pick from a range of flexible partner models to suit your business needs and earn higher commissions.
  • You can add other Microsoft and Sherweb products to your offering and end up making more money.


Ready to resell Dynamics 365 like a pro?

Sherweb makes reselling as easy as possible. We offer your clients expert guidance and support in buying, implementing, and optimizing Dynamics 365 applications.

It’s a win-win situation: Your clients start their digital transformation sooner, and you increase your monthly revenue. It’s time to show your clients why Dynamics 365 is the only platform they need to manage their business. Contact us today to start selling the top CRM on the market.

Written by The Sherweb Team Collaborators @ Sherweb