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Let’s face it, in the fast-paced world of IT, battling inefficiency feels like an everyday struggle. You spend hours configuring software, managing licenses and troubleshooting – all while your clients expect lightning-fast solutions. But what if there was a secret weapon lurking within your favorite productivity suite? That weapon is none other than Google Workspace!

Yes, you read that right. The same Google Workspace you (hopefully) already use for email, documents and video conferencing now boasts powerful AI features designed to supercharge your business.

Enter the age of AI and productivity in Google Workspace and get ready to transform your Managed Service Provider (MSP) offerings.

Why is AI readiness crucial for today’s MSPs?

The IT landscape is evolving at breakneck speed. Businesses are demanding more from their technology partners and MSPs who embrace AI will be the ones to stand out. Here’s why AI readiness is a non-negotiable for MSPs:

  • Future-proof your business: AI is rapidly transforming industries and Google Workspace is at the forefront of this revolution. By incorporating AI into your offerings, you demonstrate a commitment to innovation and position yourself as a future-ready partner.
  • Deliver superior client value: AI empowers you to offer proactive services, anticipate client needs and deliver results that go beyond basic IT support. This translates to happier clients and a stronger competitive edge.
  • Streamline operations and boost revenue: By automating mundane tasks and improving overall workflow efficiency, AI frees up your team to focus on higher-value services. This translates to increased profitability and the potential to scale your MSP business.

What is AI in Google Workspace?

Google Workspace is a suite of intelligent tools seamlessly woven into the familiar applications your clients already use daily. The new AI integration analyzes user behavior, automates tasks and anticipates needs, while quietly working behind the scenes to boost efficiency and streamline workflows.

Here’s why MSPs should be excited:

  • Become a productivity expert: AI empowers you to identify client pain points and recommend data-driven solutions that truly make a difference.
  • Boost client satisfaction: Happy clients are loyal clients. By equipping them with smarter tools, you help them achieve more and build trust ultimately leading to better longterm stickiness and future growth for all.
  • Stand out from the crowd: Showcase your expertise in cutting-edge solutions. New integration with AI in Google Workspace positions you as a forward-thinking partner, not just another IT vendor.

How AI supercharges productivity in Google Workspace

Now, let’s get technical. Here are some key strategic ways AI invisibly boosts productivity across Google Workspace applications:

  • Smart Compose in Gmail: While Smart Compose in Gmail suggests helpful phrases, Gemini can analyze your entire email thread and draft complete emails based on context and past communication.
  • Data in Google Sheets: Go beyond data exploration. Gemini can help build customizable reports, automate data cleaning tasks and even predict future trends based on historical data sets.
  • Doc Builder in Google Docs: Don’t just generate documents, co-create them with Gemini. Provide a starting point and key details and let Gemini suggest relevant content, formatting options and even insert charts and images based on your data.
  • Presentations in Slides: Craft stunning presentations without the hassle. Gemini can analyze your text and suggest compelling visuals, data visualizations and even generate speaker notes to keep you on track.
  • The ultimate research partner: Researching information for client projects can be time-consuming. Gemini acts as your intelligent assistant, scanning across your emails, Drive documents, and the web to surface relevant information and help you synthesize complex topics into concise summaries.
  • Meeting Assistant in Google Calendar: Schedule meetings with ease. Gemini refines the scheduling experience by automatically suggests available times based on attendee schedules and even finds conference rooms with the necessary equipment, factoring in client preferences and suggesting optimal meeting times based on past behavior and communication patterns.

These are just a few examples of how AI and productivity in Google Workspace can revolutionize the way your clients work. As Google continues to expand Gemini and invest in AI, you can expect even more intelligent features to emerge, further streamlining workflows and better efficiency.

How can MSPs leverage AI in Google Workspace for clients?

The good news? You don’t need a Ph.D. in AI to leverage its power within Google Workspace.

Here’s how you can translate the power of AI into tangible benefits for your clients:

  • Proactive IT management: Use AI-powered insights to identify potential issues before they become problems.
  • Data-driven recommendations: Analyze usage patterns and suggest tailored configurations to optimize client workflows.
  • Enhanced security: AI can flag suspicious activity and automate security protocols, keeping your clients’ data safe.
  • Develop a migration strategy: Work with your clients to develop a seamless migration plan to integrate AI features into their existing workflows.
  • Offer ongoing support: Provide ongoing support and training to ensure your clients can leverage AI features effectively and maximize their return on investment (ROI).

By embracing AI in Google Workspace, you’re not just offering a suite of tools; you’re providing a strategic advantage to your clients. This translates to a happier and more productive workforce – a win-win for everyone.

Is your MSP practice AI-ready?

Now that you understand the power of AI in Google Workspace, it’s time to assess your own AI-readiness. Here are some key considerations:

  • Understanding AI benefits: Does your team grasp the potential of AI in Google Workspace, or are they still stuck in “old-school” workflows?
  • Training and adoption: Are your staff equipped to leverage AI features effectively? Consider implementing training programs to maximize their impact.
  • Cultural shift: Embracing AI might require a shift in your team’s mindset. Encourage them to view AI as a collaborator, not a replacement for their skills.

By taking a proactive approach to AI adoption, your MSP practice can position itself as a leader in the evolving IT landscape.

Nielsen found that using generative AI in business improves users’ performance by 66%. Still not convinced? A recent study by Deloittle found that AI is expected to increase productivity in the next three years. Now is the time to get ahead of the competition!

Want to stay on top of the latest developments? Ready to experience the future of work with AI and productivity in Google Workspace?

If you’re looking for an experienced partner you’ve come to the right place!

At Sherweb, we’re passionate about helping MSPs deliver exceptional value. Learn more about how we can help you to leverage AI solutions for your MSP business. Not yet a Sherweb Partner?

Download your free guide today!

Written by The Sherweb Team Collaborators @ Sherweb