What is Sales Automation? Business process automation has been around for a long time, and sales is a process that is more balanced when automated. We need to be able to automate manual, repetitive, administrative, and time-consuming tasks our sales team regularly does. Sales automation should allow our sales team to focus on selling and […]
With the release of these new standalone applications, Microsoft tries to offer even more value to customers who are committed to their strategy and also seeks ways to deploy innovation and allow users to adopt the digital transformation at their own pace, by delivering purpose-built applications in areas where businesses most need them.
When we write code or make customizations to Dynamics 365 for Operation, which uses X++, we should make use of exception handling to provide some context for the message or a different, more useful message. In this article, I will explore how to develop a uniform way to catch the multiple types of exception that can be raised in X++.
Customer service is very important in every organization because there is always a need to attend to inquiries and resolve issues relating to customers. In Dynamics 365, we have a case entity, whereby a new case is created for every customer with a unique ID assigned to each case and all actions taken on the case, such as phone calls and emails, are tracked and saved.