4 Sales Automation Trends That Will Change the CRM Landscape
What is Sales Automation? Business process automation has been around for a long time, and sales is a process that is more balanced when automated. We need to be able to automate manual, repetitive, administrative, and time-consuming tasks our sales team regularly does. Sales automation should allow our sales team to focus on selling and […]
The 101 Guide to Dynamics 365 Plans and Pricing
How much time have you spent trying to explain the finer points of Dynamics 365 pricing and licensing to your clients? More time than you care to admit? You’re not the only one.
How Dynamics 365 for Retail Could Save Your Business
With the release of these new standalone applications, Microsoft tries to offer even more value to customers who are committed to their strategy and also seeks ways to deploy innovation and allow users to adopt the digital transformation at their own pace, by delivering purpose-built applications in areas where businesses most need them.
Exception Handling in Dynamics 365 for Operations
When we write code or make customizations to Dynamics 365 for Operation, which uses X++, we should make use of exception handling to provide some context for the message or a different, more useful message. In this article, I will explore how to develop a uniform way to catch the multiple types of exception that can be raised in X++.
How Case Routing Works in Dynamics 365
Customer service is very important in every organization because there is always a need to attend to inquiries and resolve issues relating to customers. In Dynamics 365, we have a case entity, whereby a new case is created for every customer with a unique ID assigned to each case and all actions taken on the case, such as phone calls and emails, are tracked and saved.
