How to use Copilot for Microsoft 365: Practical examples of Copilot Agents

Struggling to show your clients the real value of Copilot for Microsoft 365? The good news is small to medium business (SMB) employees want to use AI tools. According to Microsoft’s Work Trend Index Annual Report, 75% of people are already using them at work. This rapid rise in the popularity of generative AI tools […]

Most managed service providers (MSPs) don’t think of ERP as a natural next step. It sounds too big, too technical, too far removed from the day-to-day client needs they’re used to solving. Thanks to Microsoft 365 and Business Central integration, this isn’t traditional ERP—it’s a connected system designed for how modern businesses actually run. Dynamics […]

This post is written by Jermaine Clark, Modern Work, D365 and Copilot Lead Sales Manager at Sherweb. In these blogs, we’ll delve into the strategies, opportunities and challenges surrounding AI adoption for MSPs, starting with the conversations they need to lead around Microsoft 365 Copilot. You don’t need to be an AI expert to lead, […]

Sellers are tired. Of admin work. Of jumping between CRM, Outlook, Teams and back again. Of trying to find relevant data while a deal is slipping away. For SMBs, the result isn’t just seller burnout—it’s stalled pipelines, lost visibility and revenue goals that get harder to hit every quarter. Enter Copilot for Sales: Microsoft’s AI […]

Transform your MSP business by embracing AI as the ultimate disruptor and uncover untapped revenue streams through Microsoft Copilot customization solutions. How is AI changing the game for every industry? Artificial intelligence (AI) is currently the driving force behind a wave of disruption reshaping industries. From healthcare to manufacturing, legal services to finance, businesses are […]

Unlock new revenue streams by becoming AI-ready with Microsoft’s Copilot and Sales Advisor tools, leveraging powerful incentive programs for accelerated growth. The AI readiness imperative The managed services landscape is evolving rapidly. Today, forward-thinking managed service providers (MSPs) are capitalizing on AI’s potential to drive growth, while others watch from the sidelines. According to industry […]

AI readiness and a strong security posture—you can’t have one without the other. Establishing a solid security foundation for your clients and sound data governance is critical for success with Copilot for Microsoft 365 adoption and getting the most out of the tool post-deployment. While security can be complex, with the right tools, partners and […]

By now, you already know the end-user benefits of AI—boosted productivity, amplified creativity and time saved. But, for managed service providers (MSPs), there are different considerations. Most importantly, how can you make money and grow your business with AI tools like Copilot for Microsoft 365? So, let’s explore the opportunity that comes with AI, how […]

Managed Service Providers (MSPs) are constantly juggling multiple client environments, each with its own security posture and challenges. Keeping track of Copilot for Microsoft 365 security needs across those clients can feel stressful, demanding and with limited visibility. Imagine a world where managing your clients’ security and optimizing their Copilot usage happens seamlessly from a […]

In today’s fiercely competitive IT landscape, Managed Service Providers (MSPs) are constantly striving to optimize workflows, increase efficiency and deliver exceptional value to their clients. Artificial intelligence (AI) has emerged as a game-changer, promising automation, enhanced efficiency and a competitive edge. But with options like Microsoft Copilot and Google Gemini vying for your attention, choosing […]

Let’s face it, in the dynamic world of Managed Service Providers (MSPs), differentiation is king. Every MSP strives to deliver unparalleled value to their clients, becoming a trusted advisor who helps them navigate the ever-evolving IT landscape. Microsoft Copilot, the AI-powered productivity assistant, has emerged as a game-changer. However, simply having Copilot in your arsenal […]

The future of work is undeniably AI-powered. As a Managed Service Provider (MSP), there is a ton of pressure to stay ahead of the curve. Microsoft 365’s revolutionary AI assistant, Copilot, is transforming productivity, streamlining workflows and boosting employee creativity. But with such innovation comes natural questions about Copilot for Microsoft 365 security: is Copilot […]

Automation is key to staying ahead of the curve success in the rapidly evolving IT landscape. Repetitive and manual tasks in Microsoft Excel can drain valuable time and resources, hindering your ability to focus on strategic initiatives. This is where Copilot for Microsoft 365 steps in, offering a powerful solution to boost your operational efficiency. […]

Microsoft 365 Copilot is a new multifaceted tool that uses the latest AI machine learning technology to boost productivity and streamline efficiency across personal and company platforms. 

Staying competitive in today’s fast-paced business landscape is no longer just about offering a great product or service. It’s about harnessing the power of technology to streamline operations, boost productivity, and enhance customer relationships. Artificial intelligence (AI) has emerged as a game-changer, but for small to medium-sized businesses (SMBs), adopting AI can be a daunting […]

There’s a quiet transformation happening inside Microsoft Dynamics 365 Business Central, and it’s not just about adding AI prompts to workflows. It’s about moving toward business systems that think ahead, take action, and adapt in real time. Microsoft’s vision for Business Central is evolving from a traditional business management platform into something more autonomous. Copilot […]

In the second installment of our two-part blog series (click here for part 1), Jermaine Clark, Sherweb’s Modern Work, D365 and Copilot Lead Sales Manager, outlines the roadblocks that hold partners back from growing Dynamics 365 Business Central revenue. Learn how the right indirect provider can help you overcome friction and scale with confidence. You […]

In the first installment of our two-part blog series (click here for part 2), Jermaine Clark, Sherweb’s Modern Work, D365 and Copilot Lead Sales Manager, breaks down the common challenges MSPs face when growing a Dynamics 365 Business Central practice. Learn how the wrong indirect provider can hold you back—and what the right partner does […]

In this post, I will give an overview of AI in relation to Dynamics 365, and show some practical examples of how you can leverage the capabilities for your own business.

AI threat detection for MSPs is no longer optional, it’s becoming essential for securing Copilot and other AI-powered tools. AI adoption is accelerating and for managed service providers (MSPs), that means a shift in how client environments need to be secured. Tools like Microsoft Copilot interact with large volumes of sensitive business data across Microsoft […]

AI is one of a managed service provider’s (MSPs) biggest assets and greatest responsibilities. While AI tools like Microsoft Copilot can drive massive productivity gains, they also bring existing data security issues to the surface. That’s because AI interacts with vast volumes of structured and unstructured data—files, emails, chats, calendars—based on user access. If environments […]

Identity and access management (IAM) has moved to the front lines of AI readiness. As more businesses explore Microsoft Copilot and other AI-integrated platforms, MSPs are under pressure to ensure client environments are ready, before those tools go live. That means tightening controls around who can access data, how AI interacts with business systems, and […]

This blog, authored by Sherweb’s Cybersecurity Technical Fellow Roddy Bergeron, explores how SASE enhances edge device security strategies to help IT providers mitigate risks and future-proof their networks. Edge device attacks are no longer a hypothetical threat; they’re an active battleground for cybercriminals. VPN gateways, firewalls, and routers—once trusted access points—are now prime targets. If […]

While many businesses are curious about Microsoft Copilot and other AI tools, most IT service providers find themselves in the planning stages rather than full implementation. This deliberate approach creates a strategic advantage: the opportunity to build security into AI adoption from the ground up rather than retrofitting protections after deployment. AI adoption is accelerating: […]

In the fast-paced world of IT services, Managed Service Providers (MSPs) are increasingly called upon to deliver scalable, secure and efficient cloud solutions to businesses transitioning to remote and hybrid environments. A critical tool in this transformation is Azure Virtual Desktop (AVD), a Microsoft solution that provides flexibility and powerful desktop virtualization. However, to maximize […]

This blog, authored by Sherweb’s Cybersecurity Technical Fellow Roddy Bergeron, explores the top security challenges and practical steps businesses should prepare for in 2025. 2025 isn’t just another chapter in cybersecurity; it’s the beginning of a paradigm shift. Threats are no longer predictable, and the stakes are far too high for businesses to rely on […]

2024 was a year of growth and opportunity at Sherweb with new launches and initiatives to help our partners thrive. The year may be winding down, but we aren’t. Sherweb is working hard behind the scenes to bring our partners lots of exciting new products, services and helpful resources in the first quarter of 2025. […]

Some managed service providers (MSPs) don’t see the revenue-generating potential of cybersecurity services. They simply treat cybersecurity as just another cost of doing business. A better way to look at it is protection against lost income. MSPs should work with their small and mid-sized business (SMB) customers to prioritize reliable security tools [...]

Change is on the horizon for businesses relying on Microsoft Dynamics GP. Microsoft has announced that product support and updates for Dynamics GP will officially end on September 30, 2029, with security patches concluding on April 30, 2031. For managed service providers (MSPs), this announcement is a clear call to action to help clients navigate […]

Businesses are more aware than ever of the need to protect against cyber threats and data breaches and safeguard their digital assets. According to Forbes Advisor, data breaches rose 72% between 2021 and 2023. This growing concern is an opportunity for MSPs to expand their offerings and introduce a new revenue stream in their business: […]

As a managed service provider (MSP), you understand that your clients trust you with their most sensitive data and IT infrastructure. But what happens when that trust is compromised by a cyberattack? The stakes are higher than ever, and the financial, operational and reputational costs of a cyberattack can cripple your business. The emotional toll […]

In 2025, MSPs will face a dynamic blend of opportunities and vulnerabilities, from AI-enhanced cyberattacks to the demand for AI-driven cybersecurity solutions. The intersection of AI and cybersecurity is no longer just a futuristic concept—it’s a reality and it’s quickly shaping the trajectory of the IT industry. If you’re an MSP that is reselling Copilot […]

The managed service provider (MSP) landscape is no stranger to change, but 2025 is shaping up to be a defining year for those ready to embrace innovation and evolution. As new technologies, shifting customer expectations and economic forces converge, MSPs must sharpen their strategies to stay ahead. From the rise of AI-driven solutions to hybrid […]

Managed service providers (MSPs) need to offer solutions that not only meet the needs of their clients but also provide significant value. For manufacturing clients, Microsoft Dynamics 365 Business Central is a powerful tool that can streamline operations, improve efficiency and drive growth. Manufacturing businesses in particular need centralized and harmonized visibility over their entire […]

This blog, written by Jermaine Clark, Modern Work, D365 and Copilot Lead Sales Manager at Sherweb, explores the strategies, opportunities and challenges surrounding AI adoption for MSPs. Why AI readiness is key to MSP success The digital transformation wave shows no signs of slowing down, and Generative Artificial intelligence (Gen AI) has emerged as the […]

The cybersecurity landscape has experienced seismic shifts in recent years. With the explosion of cloud technologies and IoT devices, MSPs face unprecedented challenges in securing sprawling networks. Traditional methods, built around a secure perimeter, are no longer sufficient in today’s remote, multi-cloud environments. As MSPs, we must evolve to meet this new reality. The Zero […]

Office and Microsoft 365 come with a full list of tools that will make you and your colleagues more productive! Because you’ve been using Office applications for many years, it’s easy to stick to the same old habits. For example, you’ve probably memorized all kinds of keyboard shortcuts. Once you’ve adapted to a changed interface, you’ll want to use your favorite application in the same familiar way.

October is Cybersecurity Awareness Month, and this year’s theme, “Secure Our World,” reminds us that we all play a role in making the digital space safer. Throughout the month, we’ll explore practical ways to strengthen your cybersecurity defenses—whether it’s by recognizing threats, securing your data or adopting new habits to protect your businesses and personal lives. […]

The first step in determining if your MSP’s clients could use an ERP solution is to simply listen to their current challenges and understand their goals for growth.

Business Central is an enterprise resource planning (ERP) system that combines finance, sales, service and operations functions within a single comprehensive platform.

In today’s technological landscape, the unstoppable rise of AI across industries and sectors signifies a profound transformative shift in the ways we interact with technology. The AI revolution is having a transformative impact on society, the economy, and everyday life as we know it. Naturally, it’s also reshaping how businesses operate and managed service providers […]

Microsoft now has a cloud-based service for small businesses that combines Office 365, Data Security, and Windows 10. It’s a solution designed for growing businesses with less than 300 users that neither have the time nor the necessary resources to maintain multiple servers and seats. It also gives not only your staff but also your customers the flexibility to securely share, collaborate, and communicate seamlessly on any device, anywhere and anytime.

Artificial intelligence (AI) integration is no longer a futuristic concept. It’s revolutionizing businesses, and Google Workspace is at the forefront of this transformation. While some may fear AI replacing jobs, the reality is AI streamlines tasks and boosts efficiency (ex: Microsoft Copilot is being used throughout the M365 ecosystem). There is truly nothing to fear. […]

How much time have you spent surfing the Internet to find the latest and greatest information to resell Office 365? Probably more hours than you care to count. It’s a tough market and MSPs like you have to work hard to stand out from the competition. Here’s where a bundle strategy can help increase your sales, profit margins and competitive edge.